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AS

Asha S.

sale

Mid-Market (51-1000 emp.)

1/11/2024

"Qmatic System Review"

3/5

What do you like best about Qmatic?

It is a simple to use Numbering system for customers to be organized. Customers can also be organized based on a Letter to see what their needs are. This makes it easy to integrate the system into our normal routine. We needed to rely on this program daily so it was needed Review collected by and hosted on G2.com.

What do you dislike about Qmatic?

ADministrative, Data analysis was harder to access. It makes the system easy to use but harder to manage Review collected by and hosted on G2.com.

Response from Anna Oom of Qmatic

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Thank you for feedback! It is great to hear that you like the way you can organize your customers and integrate the system into your routine. Thanks for the feedback on data analysis, we will bring this back to the team.

KC

kirk ka ki C.

Mid-Market (51-1000 emp.)

1/9/2024

"Qmatic Review"

2.5/5

What do you like best about Qmatic?

Qmatic was Easy to use, it is simple to implement, and the voice feature is good. Cusomter takes a number and can easily be called to be helped. Review collected by and hosted on G2.com.

What do you dislike about Qmatic?

Numbering system, no names created, We always seem to have issues in the past looking at the Qmatic Dashboard for data analysis Review collected by and hosted on G2.com.

Response from Anna Oom of Qmatic

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We're glad to hear that you find Qmatic easy to use and implement, and that you appreciate the voice feature for calling customers. We understand your concerns about the data analysis. We are constantly working to improve our system and your feedback is valuable in this process.

AG

Verified User in Government Administration

Enterprise (> 1000 emp.)

8/31/2021

"Great queuing product with a lot of potential to configure for you business needs!"

4/5

What do you like best about Qmatic?

Our company just recently upgraded to Orchestra 7, and I like to simplicity of configuration. The appointment feature and mobile ticketing have also been extremely useful in allowing us to adapt to COVID-19. Review collected by and hosted on G2.com.

What do you dislike about Qmatic?

The ability to build reports is more complicated than it was in version 6. The canned reports are nice, but building customized reports and dashboards is not user-friendly. Review collected by and hosted on G2.com.

What problems is Qmatic solving and how is that benefiting you?

As mentioned above, the customized reports have not been beneficial to us just yet because we have not had the necessary time to figure out a way to make them usable. We have also had issues with mobile ticketing and the wifi network in our buildings. Not all customers are receiving text messages when they are supposed to. The appointment feature has been the best implementation so far. Our staff and citizens love the ease of use with the appointment system. Review collected by and hosted on G2.com.

JG

Jakub G.

Administrator systemów i sieci

Enterprise (> 1000 emp.)

12/16/2021

"Orchestra review"

2/5

What do you like best about Qmatic?

queuing patients in the hospital, employee work schedule Review collected by and hosted on G2.com.

What do you dislike about Qmatic?

failure of the system, poor support from the distributor and the manufacturer Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

2/22/2019

"Qmatic is a huge improvement from our old queuing system, and I enjoy the many features it offers."

4.5/5

What do you like best about Qmatic?

How easy it is to use, how customizable the system is, and the analytics available, including the option to build reports. Review collected by and hosted on G2.com.

What do you dislike about Qmatic?

We are still struggling with the ability to have 3 different businesses who are housed in the same location, utilizing the same 3 kiosks, to be separate branches. Review collected by and hosted on G2.com.