Hi Murendwa,

Thank you for your feedback! Happy to hear that you like the Xtend feature and that our system reduces queues in your waiting area. Regarding your issue about seeing the ticket on a display, I'm sure there is a way to make this better. Please get in touch with your local partner and we will do our best to support them.

Regards,

Anna

Thank you for sharing your feedback with us! We're thrilled to hear that you find Qmatic's system and reporting options great, as well as appreciate the support from Al. We apologize for any inconvenience you experienced during the installation process and with the support services. We take your feedback seriously and will work on improving our response time and support services to better assist you in the future. It's wonderful to hear how Qmatic has helped manage your lines efficiently, especially during busy periods.

Hi Rehan,

Thanks for your positive feedback on the ease of navigation, efficiency, and customer support. Yes, having all the information in place to track everything can be challenging. I hope you find a good solution that works for you.

Regards,

Anna

We're glad to hear that you find our interface and queuing system beneficial. We apologize for the poor customer service experience you've had. We are constantly working to improve our customer service and appreciate your feedback.

Thank you for sharing your feedback with us. We're glad to hear that you find Qmatic easy to use for end users. We apologize for the challenges you've faced with our support system. We understand the importance of timely issue resolution and effective communication. We will work on improving the support process to ensure a smoother experience for you.

It's great to hear that Qmatic is helping you manage patient appointments efficiently and securely. If you have any specific concerns or suggestions for improvement, please feel free to reach out to us. We appreciate your insights and are committed to providing you with the best possible service.

Hi Thien,

Thank you for sharing your feedback! I'm pleased to hear that you enjoy our cloud solution and the benefits it brings to your organization. We appreciate your input on the cost of equipment and will take it into consideration for future improvements.

Regards,

Anna

We appreciate your feedback. It's great to hear that our queue categories are helping you with setting up the queues. We understand the challenges you've faced in making changes , thank you for bringing this to our attention.

Thank you for your positive review! We're happy to hear that Qmatic is helping you provide fast and attentive customer service. Thanks for your feedback about the background colors, we will take this into account as we work on enhancing the visual experience of our product.

Hi there,

Thank you for your review. Great to see that you like the web portal! We're sorry to hear about the difficulties you have with the printer and thermal paper rolls. Since we don't know which kind of printer or ticket rolls you are using, it would be great if you get in touch with support so they can look at how this issue could be mitigated.

We're happy to hear that you appreciate the ease of use and the durability of Qmatic's equipment and supplies. I will bring back the feedback on the hub and setup so that we can improve.