# Stitch Reviews **Vendor:** Stitch Consulting Services, Inc **Category:** [ Braze Consulting Services](https://www.g2.com/categories/braze-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 93 ## About Stitch Stitch is the go-to consultancy for marketers that use Braze — and our sole mission is to help marketers drive real results with Braze. We launched in September 2022, and by early 2024, we achieved Orbit Status as a Braze partner — the highest attainable tier of partnership. One of our biggest flexes is that we hold more Braze certifications than any other company in the world. Our world-class team of martech experts has deep platform experience in Braze and beyond, and we've been helping brands big and small, across industries, move to and do more with Braze. And we're having a blast doing it. Partner with us. ## Stitch Reviews ### 1. Expert Strategy and Implementation Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Roman H. **Reviewed Date:** February 10, 2026 **What do you like best about Stitch?** I really appreciate Stitch for their expertise. They know Braze better than anyone else, even better than Braze themselves, which is impressive. They bring practical and applicable solutions to our problems due to their know-how and experience with the technology. Whenever we face an issue, we can rely on them to provide good recommendations on how to implement solutions via Braze. Their deep understanding of the tool and industry practices makes them valuable, especially when we need to leapfrog some of the problems we're experiencing. This understanding is a key reason I'm considering renewing with Braze. **What do you dislike about Stitch?** I would say a faster time to solution or time to value. Right now, I have a handful of projects that I'm working with them on. And I know that they know answers and can provide them in potentially a much quicker turnaround than they currently do. It takes a little bit longer than I would like them to, and there's iterations around presentations and solutions, and that's not necessarily what I need, especially when it's relatively easy stuff for them / sometimes what's needed is just a quick answer. **What problems is Stitch solving and how is that benefiting you?** Stitch helps us align our goals with technical solutions using Braze, solving CRM challenges with expertise. Their deep knowledge accelerates our strategy implementation, effectively bridging strategy with technology, and facilitates optimal solutions, making them essential in overcoming hurdles. ### 2. Top-Tier Technical Expertise That Makes Complex Problems Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Eric E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Stitch?** Their technical expertise is exceptional. They consistently solve complex problems and have a real gift for communicating those solutions back in a clear, accessible way. **What do you dislike about Stitch?** Nothing comes to mind; all of our needs were satisfied. **Recommendations to others considering Stitch:** If you're seeking a team that sets aside the noise and executes with speed and precision, Stitch is the right choice. **What problems is Stitch solving and how is that benefiting you?** Stitch established our Rbaze implementation thoughtfully, putting practices and processes in place that allowed us to operate independently. Even after we transitioned to running on our own, they remained available to provide additional support whenever we needed it. ### 3. Responsive Team and Scalable Guidance with Braze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Stitch?** Their team is responsive and willing to work through technical questions with us. They’ve also been helpful in providing guidance on how to structure things within Braze so that it’s easier to scale as our programs grow. It’s useful to have an external perspective when thinking through technical solutions and best practices. **What do you dislike about Stitch?** Working with an external partner can require a fair number of meetings to align on context, requirements, and updates. It’s also a relatively expensive service, so it’s important to be thoughtful about where their support is most valuable. **Recommendations to others considering Stitch:** It’s helpful to come into the relationship with clear goals for what you want to accomplish in Braze and where you want support, whether that’s migration, technical architecture, or campaign operations. The partnership tends to work best when there’s regular communication and defined priorities. **What problems is Stitch solving and how is that benefiting you?** Stitch has primarily helped support our migration to Braze and stabilize our messaging infrastructure as we scaled. They’ve been helpful in working through technical implementation questions and making sure our Braze instance is structured in a way that can support long-term growth. Having a partner who can help think through architecture and troubleshooting has helped us move faster on certain initiatives. ### 4. Stitch: A Seamless Partner for Migration Success **Rating:** 5.0/5.0 stars **Reviewed by:** Randall R. **Reviewed Date:** February 10, 2026 **What do you like best about Stitch?** I appreciate how Stitch has been helping us migrate and onboard with Braze as our marketing automation platform, rapidly aiding our technical teams to get past the learning curve. Their solutions are really well thought out and documented, which I find particularly helpful. It's encouraging that they never hesitate to inform us when they need to seek deeper insights from their team, making me feel confident in the depth and readiness of their support. I value the sense of partnership and collaboration from Stitch as they feel like an extension of our team, without indulging in 'nickel and diming'. **What do you dislike about Stitch?** Nothing **What problems is Stitch solving and how is that benefiting you?** Stitch helps us rapidly migrate to Braze by leading and assisting with best practices, enabling our technical teams to overcome the learning curve quickly. ### 5. Thorough Documentation and Approachable, Always-Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Stitch?** They were very thorough with the documentation and always willing to help. Approachable, available, and easy to get along with throughout. Great at explaining requirements to other areas of the business, and helping us to get things prioritised with other teams. When we encountered some issues, they were very keen to find solutions and supported us every step of the way. **What do you dislike about Stitch?** While the documentation is great overall, some of it—particularly the lengthy Word documents—was quite hard to follow. That may have contributed to a few of the issues we encountered, as it led to misunderstandings between both parties. **What problems is Stitch solving and how is that benefiting you?** Stitch helped us with our Braze onboarding, including discovery sessions with Braze and all of our teams, account setup, data mapping, and the setup and testing of four core canvases. They also supported IP warming and other related onboarding work. ### 6. Personable, Knowledgeable Support That Makes Stitch Easy to Work With **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Stitch?** Stitch is very personable and easy to work with. They are extremely knowledgeable and willing to talk through any solutioning and technical aspects that allow our teams to gain a greater understanding of the workflow and capabilities. **What do you dislike about Stitch?** At times, it can be challenging to schedule time with Stitch on short notice because of constraints in our large internal teams’ calendars, along with Stitch’s existing commitments to other clients. We understand their priorities and appreciate the flexibility they provide when an issue is critical and we need support. **Recommendations to others considering Stitch:** I would highly recommend Stitch to anyone interested in partnering with them. Our experience has been excellent, thanks to their depth of knowledge, strong attention to detail, and truly personalized approach to the partnership. **What problems is Stitch solving and how is that benefiting you?** Stitch has been helping our organization integrate the Braze platform for patient and provider outreach with our various product offerings. They have been extremely knowledgeable about the functionality available within Braze and have been great at brainstorming solutions—whether that means adapting our current legacy platform workflows into Braze or creating new approaches to drive greater efficiency and impact. ### 7. Deep Braze Expertise That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Stitch?** I really appreciate how knowledgeable they are about all things Braze. They also take the time to teach you how to use the tool and to walk you through how they set something up in your environment, which gives me a much clearer understanding overall. **What do you dislike about Stitch?** Sometimes the communication can be a little off. For example, while we were working on a project, the Stitch team couldn’t access the password we sent them, and it wasn’t communicated to us that they were having trouble getting in for almost a month. **Recommendations to others considering Stitch:** If you’re looking for a team that can get things done quickly and get it almost perfect the first time around, Stitch is your team! One thing to keep in mind is that this level of speed and quality comes with a price, so be prepared to pay a little more than you might with another agency. That said, in my experience, it’s well worth the money you spend. **What problems is Stitch solving and how is that benefiting you?** Stitch was brought on to help our company onboard to Braze, and they’ve been really helpful in guiding me through how to navigate the platform. Overall, they’ve been a great sounding board for figuring out how to get things done and for working through questions as they come up. We extended our contract with them to help get a few other projects up and running, and they’ve continued to be a huge help. In particular, they’ve done a great job guiding our team on Braze best practices and keeping us moving in the right direction. ### 8. The best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Allie L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Stitch?** I like the people at Stitch. The team is SMART, responsive, kind, and easy to work with. **What do you dislike about Stitch?** Nothin'. But I need to get to 33 characters, so I'll say not enough dog pics in our Stitch chat **Recommendations to others considering Stitch:** If you're looking for a team to exceed expectations, Stitch is your best bet **What problems is Stitch solving and how is that benefiting you?** Implementation of new platform, Braze Migrating existing patient journeys to Braze Creating new patient journeys QAing our work Helping brainstorm out of the box solutions and so much more ### 9. Amazing Action-Oriented Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Stitch?** Team is strong at both delivering on the day to day requirements while also providing more strategic thought partnership. It was great to have that balance in the team of both day to day operational effectiveness and strategic thinking. **What do you dislike about Stitch?** Just wish we could have more hours with the team! Always a struggle to prioritize the many projects and campaigns we want to deliver with the team. **Recommendations to others considering Stitch:** Be clear in what you are looking for from the team, but don't shy away from giving high level, ambiguous problems to allow them to solve. **What problems is Stitch solving and how is that benefiting you?** The Stitch team has been an incredible partner for all things Braze - from tactical support of active campaigns to thoughtful partnership & guidance in setting up net new campaigns. In my most recent role, I was able to lean on the team to help from day 1 on a new initiative - this included solutions brainstorming, development of the canvas to support our goals, and then delivering on building and making this effort live. This campaign delivered millions of messages, helping to eliminate customer experience pain-points & stress, while allowing us to clearly meet our initiative goals. ### 10. Outstanding Partnership, Delivering Exceptional Value and Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Stitch?** What I like best about Stitch is the caliber of their people. Our business strategist, Wendy Bombardi, was outstanding. She was not only a fantastic thought partner but also able to expertly complement our team's skill sets. What was most helpful was her ability to combine deep expertise in Braze with strong project management, keeping us on track and ensuring nothing fell through the cracks. That blend of strategic insight and disciplined execution made all the difference in our migration. **What do you dislike about Stitch?** Honestly, there’s nothing to dislike. Stitch was great! **What problems is Stitch solving and how is that benefiting you?** Stitch solved for both the business strategy and technical execution we needed during our expedited migration to Braze. They acted as both a strategic partner and a hands-on technical producer, ensuring we could move quickly while maintaining quality. That combination of expertise allowed us to hit our deadlines with confidence and set us up for long-term success. - [View Stitch pricing details and edition comparison](https://www.g2.com/products/stitch-stitch/reviews/stitch-review-12465265?section=pricing&secure%5Bexpires_at%5D=2026-05-21+15%3A02%3A37+-0500&secure%5Bsession_id%5D=6728cddf-b598-49dc-a54a-404a016d9c63&secure%5Btoken%5D=6056060670de7a4977e6795fd116c1e0bed49a5d9d00d64ef2cee39f5be0f8dc&format=llm_user) ## Stitch Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Stitch Alternatives - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews) - [Cognizant](https://www.g2.com/products/cognizant/reviews) - 4.1/5.0 (46 reviews) - [Shift Paradigm](https://www.g2.com/products/shift-paradigm/reviews) - 4.7/5.0 (43 reviews)