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UL

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

5/16/2023

"Quality of product and service has degraded over time."

2.5/5

What do you like best about QL2?

Tool is easy to use and has various functions that could meet our needs. Review collected by and hosted on G2.com.

What do you dislike about QL2?

There has been a marked reduction in the quality of the service we receive and the tool features over time. Features are de-commissioned if they are not used which is disappointing and it often takes time to reactivate them. Furthermore requests to enhance the tool take a huge amount of time to be rolled out, requiring persistent chasing and follow ups. Review collected by and hosted on G2.com.

Response from Sumit Rana of QL2

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We apologize for any decline in the quality of our service and tool features. We appreciate your feedback and are actively working to address the issues you've raised. At QL2, we strive to provide an easy-to-use tool with various functions that meet your needs. We value your trust in us for benchmarking various providers and will continue to enhance our product and services to ensure a better experience for you. Your input is valuable, and we appreciate your continued support.

See how QL2 improved

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/16/2023

"Workable web Scraping Program"

4/5

What do you like best about QL2?

Great support team troubleshooting problems. Some retailers come out extremely smooth with limited errors, week after week. Review collected by and hosted on G2.com.

What do you dislike about QL2?

Not proactive about shops that are degrading over time. The support team has to be notified about shops that are increasing in error rate. It would be better to have this flagged on their end. Review collected by and hosted on G2.com.

CZ

Chris Z.

Small-Business (50 or fewer emp.)

5/23/2023

"QL2 has been a great partner to help us grow our business!"

5/5

What do you like best about QL2?

The people are what makes the company unique. Review collected by and hosted on G2.com.

What do you dislike about QL2?

Respond faster with specific timelines to remedy. Review collected by and hosted on G2.com.

UT

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

5/24/2023

"Reliable data"

2.5/5

What do you like best about QL2?

Reliable data that we use daily and successful integration with other software. Review collected by and hosted on G2.com.

What do you dislike about QL2?

The product falls behind some competitors. Data visuals could be improved for example. Review collected by and hosted on G2.com.

Response from Sumit Rana of QL2

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Thank you for your feedback. We are glad you find our data reliable and appreciate the successful integration with other software. We understand your desire for improved data visuals. We value your input and continuously strive to enhance our offerings. Our focus remains on solving your competitor monitoring needs and providing a seamless experience.

Thank you for choosing QL2.

EL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

5/16/2023

"Not delivering and unresponsive"

0/5

What do you like best about QL2?

It used to have good technology but it deteriorated over time. Review collected by and hosted on G2.com.

What do you dislike about QL2?

Technology deteriorated over time, not delivering the service and being unresponsive. Review collected by and hosted on G2.com.

Response from Sumit Rana of QL2

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Thank you for your feedback. We apologize for any inconvenience caused. We are actively addressing the issues raised and are committed to improving our technology and responsiveness. Please reach out to our customer support team so we can assist you further. Your satisfaction is our priority.