Ihsan O.
IO
Ihsan O.
Arts and Crafts
Small-Business (50 or fewer emp.)
"Easy to use by the CS team but need to improvise services if there are problems."
4/5
What do you like best about Qiscus?

There is an outbound messages feature that makes it easy for CRM Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Unavailability of chat reply feature and feature to delete chat to customer. Review collected by and hosted on G2.com.

US
umar s.
Mid-Market (51-1000 emp.)
"easy used"
4/5
What do you like best about Qiscus?

we can reply many chat together from some agent Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

we can't delete chat we have sent to customer Review collected by and hosted on G2.com.

Alif R.
AR
Alif R.
Customer Service Online Staff
Mid-Market (51-1000 emp.)
"Qiscus is an easy platform to use with simple features but very efficient help answer a question"
4/5
What do you like best about Qiscus?

1.The simple features in Qiscus, such as names and phone numbers are listed.

2.in Qiscus we can see the number of incoming conversations.

3. Also we can see the credit or payment that must be paid

4. Easy to use Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time. Review collected by and hosted on G2.com.

AB
Aldy B.
Customer Experience Lead
Mid-Market (51-1000 emp.)
"An Omnichannel platform that helps companies to operate efficient and easily"
4.5/5
What do you like best about Qiscus?

Qiscus platform has a friendly dashboard interface that helps people do their job efficiently. Their features help our team to be more effective and reliable to our customers Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Analytic features. It needs to be more advanced than the current one. To be able to provide completed data will help lots of companies to understand their progress and issue Review collected by and hosted on G2.com.

Wahyu P.
WP
Wahyu P.
Information Technology Support Officer
Mid-Market (51-1000 emp.)
"Very Helpful"
4.5/5
What do you like best about Qiscus?

A very helpful program for the team serving customers in our company, for qiscus support it is also responsive when qiscuss has a program error problem. Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Sometimes there is an error when receiving files or photos, and also sometimes when it is opened it takes a long time to load. Review collected by and hosted on G2.com.

Lina T.
LT
Lina T.
Customer Experience Supervisor
Mid-Market (51-1000 emp.)
"Qiscuss have a simple user interface and efficient to provide communication tools"
4/5
What do you like best about Qiscus?

Omnichat multichannel, API Integration, and Collaborative support to enhance features that our business need. Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Bug system, delay chat notification for our agent, slow handling when issues happened. Review collected by and hosted on G2.com.

Muhammad A.
MA
Muhammad A.
SPV Customer Care Operation
Mid-Market (51-1000 emp.)
"Smart system omnichannel"
4/5
What do you like best about Qiscus?

What we like the most are the features and appearance of the Qiscus system Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

We didn't like was the 24 hour messaging policy Review collected by and hosted on G2.com.

Andri G.
AG
Andri G.
Small-Business (50 or fewer emp.)
"Make simple and easy with costumer"
4/5
What do you like best about Qiscus?

simply and easy use for discus and handle with costumer Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

Have any trouble like slow access and sometimes blank chat from costumer when trouble from Qiscus Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"It's reliable & always improving"
4/5
What do you like best about Qiscus?

Qismo of course, we use the whatsapp dashboard to proceed many inquiries & sending broadcast/notifications Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

- Customer Care can still be improved, we used to confuse who to contact for inquiries.

- We used to find some small details such as detailed monthly plan that's a bit confusing to understand Review collected by and hosted on G2.com.

Rizky A.
RA
Rizky A.
Fraud Prevention & Margin Controller Manager
Mid-Market (51-1000 emp.)
"Great omnichannel chat platform, so light, so reliable, and very easy to be operated"
5/5
What do you like best about Qiscus?

well designed features to support the user (especially customer support) Review collected by and hosted on G2.com.

What do you dislike about Qiscus?

nothing in particular, but if must to mention one then price it is, hehe Review collected by and hosted on G2.com.