--- title: Qiscus Reviews meta\_title: 'Qiscus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Qiscus works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Qiscus Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Qiscus but has limited features. Are you part of the Qiscus team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey. * * * Seller [Qiscus](https://www.g2.com/sellers/qiscus) Discussions [Qiscus Community](https://www.g2.com/products/qiscus/discuss) Languages Supported English, Indonesian Overview by Evan Purnama (CTO & CMO at Qiscus. Building B2B SaaS company. Join us!) Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/qiscus/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Ihsan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ihsan O.") IO Ihsan O. Arts and Crafts Small-Business (50 or fewer emp.) 3/14/2023 "Easy to use by the CS team but need to improvise services if there are problems." 4/5 What do you like best about Qiscus? There is an outbound messages feature that makes it easy for CRM Review collected by and hosted on G2.com. What do you dislike about Qiscus? Unavailability of chat reply feature and feature to delete chat to customer. Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? Facilitate the team in reaching customers and can help leaders in dividing chats to the agents on duty. Review collected by and hosted on G2.com. Show More 3/27/2023 Current UserValidated ReviewerSource: Organic US umar s. Mid-Market (51-1000 emp.) 5/20/2023 "easy used" 4/5 What do you like best about Qiscus? we can reply many chat together from some agent Review collected by and hosted on G2.com. What do you dislike about Qiscus? we can't delete chat we have sent to customer Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? Problem solving for student who want to make sure about the billing payment of the course and this so helpfull because the student no need to come to campus Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alif R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alif R.") AR Alif R. Customer Service Online Staff Mid-Market (51-1000 emp.) 9/26/2022 "Qiscus is an easy platform to use with simple features but very efficient help answer a question" 4/5 What do you like best about Qiscus? 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid 4. Easy to use Review collected by and hosted on G2.com. What do you dislike about Qiscus? The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time. Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? 1. Maybe, Qiscus Team can add features reminder to make it easier for Customer Service to remember unfinished tickets 2. when our team broadcasts, it's better not to make it appear in the inbox because it's a little annoying and makes the chat with questions disappear Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AB Aldy B. Customer Experience Lead Mid-Market (51-1000 emp.) 1/31/2023 "An Omnichannel platform that helps companies to operate efficient and easily" 4.5/5 What do you like best about Qiscus? Qiscus platform has a friendly dashboard interface that helps people do their job efficiently. Their features help our team to be more effective and reliable to our customers Review collected by and hosted on G2.com. What do you dislike about Qiscus? Analytic features. It needs to be more advanced than the current one. To be able to provide completed data will help lots of companies to understand their progress and issue Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? We have different channels to reach us, and Qiscus make it easier by connecting all other platforms into just one; it benefits us to be more quickly to respond and solve our customer problem faster Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Wahyu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wahyu P.") WP Wahyu P. Information Technology Support Officer Mid-Market (51-1000 emp.) 9/12/2022 "Very Helpful" 4.5/5 What do you like best about Qiscus? A very helpful program for the team serving customers in our company, for qiscus support it is also responsive when qiscuss has a program error problem. Review collected by and hosted on G2.com. What do you dislike about Qiscus? Sometimes there is an error when receiving files or photos, and also sometimes when it is opened it takes a long time to load. Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? To help customers better, and no need to use many WA numbers and can link from IG. Review collected by and hosted on G2.com. Show More 11/16/2022 Current UserValidated ReviewerSource: Organic ![Lina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lina T.") LT Lina T. Customer Experience Supervisor Mid-Market (51-1000 emp.) 12/6/2022 "Qiscuss have a simple user interface and efficient to provide communication tools" 4/5 What do you like best about Qiscus? Omnichat multichannel, API Integration, and Collaborative support to enhance features that our business need. Review collected by and hosted on G2.com. What do you dislike about Qiscus? Bug system, delay chat notification for our agent, slow handling when issues happened. Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? 1. API Integration with our application helped our users to reach Customer Service easily. 2. KPI Dashboard helped us monitor CX Agents performance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. SPV Customer Care Operation Mid-Market (51-1000 emp.) 11/16/2022 "Smart system omnichannel" 4/5 What do you like best about Qiscus? What we like the most are the features and appearance of the Qiscus system Review collected by and hosted on G2.com. What do you dislike about Qiscus? We didn't like was the 24 hour messaging policy Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? The problem that the Qiscus team has solved is a system that makes it easier for users to have access to more agents Review collected by and hosted on G2.com. Show More 12/14/2022 Current UserValidated ReviewerSource: Organic ![Andri G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andri G.") AG Andri G. Small-Business (50 or fewer emp.) 2/22/2023 "Make simple and easy with costumer" 4/5 What do you like best about Qiscus? simply and easy use for discus and handle with costumer Review collected by and hosted on G2.com. What do you dislike about Qiscus? Have any trouble like slow access and sometimes blank chat from costumer when trouble from Qiscus Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? every conversation make easy Review collected by and hosted on G2.com. Show More 3/14/2023 Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 1/4/2023 "It's reliable & always improving" 4/5 What do you like best about Qiscus? Qismo of course, we use the whatsapp dashboard to proceed many inquiries & sending broadcast/notifications Review collected by and hosted on G2.com. What do you dislike about Qiscus? - Customer Care can still be improved, we used to confuse who to contact for inquiries. - We used to find some small details such as detailed monthly plan that's a bit confusing to understand Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? Solving the efficiency of managing customers/users inquiries Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rizky A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rizky A.") RA Rizky A. Fraud Prevention & Margin Controller Manager Mid-Market (51-1000 emp.) 8/8/2022 "Great omnichannel chat platform, so light, so reliable, and very easy to be operated" 5/5 What do you like best about Qiscus? well designed features to support the user (especially customer support) Review collected by and hosted on G2.com. What do you dislike about Qiscus? nothing in particular, but if must to mention one then price it is, hehe Review collected by and hosted on G2.com. What problems is Qiscus solving and how is that benefiting you? serving our customer inquiries smooth and swiftly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Qiscus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Qiscus ](https://www.g2.com/products/qiscus/discussions/new) GU Guest User • Last activity over 2 years ago What is Qiscus used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-qiscus-used-for) [ View all Discussions ](https://www.g2.com/products/qiscus/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/qiscus/pricing) ##### ##### Qiscus Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/qiscus/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Which application shielding vendors avoid vendor lock-in and keep pricing transparent as your app scales to a larger user base?](https://www.g2.com/discussions/which-application-shielding-vendors-avoid-vendor-lock-in-and-keep-pricing-transparent-as-your-app-scales-to-a-larger-user-base)[Visual Studio vs Rider for a .NET team comparing IDE platforms that need rapid deployment and minimal configuration overhead: which gets teams productive fastest?](https://www.g2.com/discussions/visual-studio-vs-rider-for-a-net-team-comparing-ide-platforms-that-need-rapid-deployment-and-minimal-configuration-overhead-which-gets-teams-productive-fastest)[what is core hr software](https://www.g2.com/discussions/what-is-core-hr-software-any-experience-choosing-a-software-for-your-business) [Which database DevOps software is best for teams managing database changes across development, staging and production environments automatically?](https://www.g2.com/discussions/which-database-devops-software-is-best-for-teams-managing-database-changes-across-development-staging-and-production-environments-automatically)[Best biometric solutions for facial recognition login](https://www.g2.com/discussions/best-biometric-solutions-for-facial-recognition-login)[Which app monetization platforms integrate directly with Google Ad Manager for centralised control?](https://www.g2.com/discussions/which-app-monetization-platforms-integrate-directly-with-google-ad-manager-for-centralised-control) [Show MoreShow Less](javascript:void(0);)