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QGenda On-Call

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QGenda On-Call is a cloud-based, enterprise on-call management solution designed to help healthcare organizations quickly identify and contact the right on-call provider—every time. It centralizes employed and affiliated provider on-call schedules into a single, real-time source of truth, eliminating manual processes, fragmented systems, and outdated information that can delay care and increase risk. Built for hospitals, health systems, academic medical centers, and large physician groups, QGenda On-Call replaces spreadsheets, shared calendars, and disconnected departmental tools with a standardized, enterprise-wide on-call directory. This ensures clinicians, nurses, call centers, and operators can instantly see who is on call, where, and how to reach them—via web, mobile app, or integrated clinical communication systems. QGenda On-Call provides advanced search capabilities that account for specialty-specific terminology, synonyms, and misspellings, helping staff find the correct provider fast in both urgent and non-urgent situations. Real-time updates ensure that schedule changes, swaps, and coverage adjustments are reflected immediately across the organization, reducing misdirected calls and off-duty disruptions. The solution also supports proactive risk mitigation and compliance through features such as on-call coverage gap detection, automated alerts, audit trails, and reporting to support EMTALA and organizational governance requirements. On-Call Alerts enable rapid activation of code and response teams directly from the on-call schedule, improving speed and coordination during critical events. As part of QGenda ProviderCloud®, QGenda On-Call works seamlessly with QGenda Advanced Scheduling, allowing department schedules to automatically roll up into an accurate enterprise on-call view. It integrates vendor-agnostically with EHRs and clinical communication platforms (secure messaging, paging, and VoIP) via open APIs, ensuring the schedule serves as the foundation for unified clinical communications. Purpose-built for healthcare and backed by a dedicated implementation and customer experience team, QGenda On-Call helps organizations improve patient safety, reduce administrative burden, enhance provider satisfaction, and ensure reliable, enterprise-wide on-call coverage at scale.

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