--- title: QEval Reviews meta_title: 'QEval Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how QEval works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-07-21' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # QEval Reviews **Vendor:** Etech Global Services **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About QEval QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations. ## QEval Pros & Cons **What users like:** - Users value the **extensive reporting features** of QEval, enabling comprehensive insights and easy report generation. (1 reviews) - Users value the **comprehensive auditing features** of QEval, enabling detailed insights and extensive reporting options. (1 reviews) - Users value the **excellent call quality** and comprehensive reporting features of QEval for optimized insights. (1 reviews) - Users value the **comprehensive customer support** of QEval, seamlessly integrating insights and reporting features for daily use. (1 reviews) - Users value the **daily use** of QEval for its extensive reporting and consolidated agent insights in one place. (1 reviews) - Users find **ease of use** in QEval Pro, appreciating its extensive reporting and seamless integration with telephony systems. (1 reviews) - Easy Implementation (1 reviews) - Evaluation Process (1 reviews) - Helpful (1 reviews) ## QEval Reviews ### 1. Amazing Analytic tool. One stop solution for all your Quality requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Sohel S. | Lead Analyst 2, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about QEval?** You get all the agent/business insights are one place. Extensive reporting feature gives feasibility to generate reports based on insights which is needed. You get to choose from over 50+ reports. Evaluation, call play, transcript all in one place. Easily implement it with your telephony, customer support works great. I am using it on daily basis **What do you dislike about QEval?** Not disliking anything everything seems perfect **What problems is QEval solving and how is that benefiting you?** Deriving all the data in one place, I can just export the reports and create presentation ### 2. QEval Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | Talent Acquisition Supervisor, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about QEval?** I love that we can create personalized evaluations per client. **What do you dislike about QEval?** I have nothing wrong to say about this product! **Recommendations to others considering QEval:** I highly recommend using Qeval Pro. It meets all of our standards. **What problems is QEval solving and how is that benefiting you?** Agent improvement rates have dropped dramatically since incorporating QEval Pro. ## QEval Discussions - [What is QEval Pro used for?](https://www.g2.com/discussions/what-is-qeval-pro-used-for) - [View QEval pricing details and edition comparison](https://www.g2.com/products/qeval/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+08%3A22%3A04+-0500&secure%5Bsession_id%5D=58c6a092-7592-4016-be26-bfb4e7baf4f0&secure%5Btoken%5D=973184d163af9713b657e26a21be7ccca8e3edbc84b647a02f6a0fcda811867c&format=llm_user) ## QEval Features **Quality Assurance** - Evaluation - Calibration - Reports **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Engagement** - Feedback - Dashboards - Training **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization ## Top QEval Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,386 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews)