what we did like was that the ALM solution was 'all in one'. Defects, stories\requirements, customer portal, project management in one place, with the capability to link Review collected by and hosted on G2.com.
Performance was horrible, and there were numerous issues\defects that we had to contend with. We worked with the SmartBear team for a considerable period to address our issues but were unsuccessful. In fact, the "pain" was so great that we simply abandoned the app and all of our requirements, test cases (thousands), defect details, taking CSV exports and moving over to Axosoft. While not perfect, Axosoft gives much improved perfomance and is a simpler interface to use. Review collected by and hosted on G2.com.
