--- title: Customer Experience Solutions Reviews meta\_title: 'Customer Experience Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how Customer Experience Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 33 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Customer Experience Solutions Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Customer Experience Solutions but has limited features. Are you part of the Customer Experience Solutions team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more. * * * Seller [ACF Technologies](https://www.g2.com/sellers/acf-technologies) Discussions [Customer Experience Solutions Community](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) Languages Supported Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by ACF Technologies Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ## Top-Rated Alternatives [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,646) ](https://www.g2.com/products/calendly/reviews) [ ![YouCanBookMe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YouCanBookMe") YouCanBookMe 4.7/5(1,934) ](https://www.g2.com/products/youcanbookme/reviews) [ ![Waitwhile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waitwhile") Waitwhile 4.9/5(342) ](https://www.g2.com/products/waitwhile/reviews) [ View All Alternatives ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) CN Carene N. Mid-Market (51-1000 emp.) 7/4/2023 "Manage and optimize your customers administrative processes." 4.5/5 What do you like best about Customer Experience Solutions? The console is very well organized. I like the user interface's access to all functions on the left side; the technical team is amiable. They contacted me by email to schedule an exhibition that was 30 minutes very pleasant, the flow of customers is optimal, and the function to schedule appointments like, in it, you can manage business processes in an orderly manner which allows orderly. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I have a few things about the product. I tried it and liked it; I could highlight that we could improve the price. Maybe this could attract more customers in the future. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? The solutions it offers for business appointments using our desktop computers and smartphones allow us to let clients know when we want to interview them, as well as its management for the calendar will enable us to organize each appointment to a specific date; task management and its work monitor is most sophisticated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GC Gilberto C. Data Analyst Small-Business (50 or fewer emp.) 7/27/2023 "Ideal platform to improve the customer experience" 5/5 What do you like best about Customer Experience Solutions? I like its essential tool to improve the quality of our services. Its interface is friendly. The efficiency it provides is invaluable. It has allowed us to optimize our processes. We have resolved issues related to congestion. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Sometimes updates can temporarily affect our experience. It would be very useful to receive notifications directly on our mobile devices. We think it would be beneficial to have more centralized control for the owner. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Their detailed analyzes have allowed me to have a clear vision of the waiting times. It has been a really useful tool for me. It has also improved the experience for both my clients and me. Their detailed analyzes have allowed me to have a clear vision of the waiting times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SM Sheila M. Small-Business (50 or fewer emp.) 7/30/2023 "Fantastic queue management system" 5/5 What do you like best about Customer Experience Solutions? I like how well designed the tool is. It is ideal to have everything well organized. I like it because I can have a better customer follow-up. System configuration is very simple. It is very useful to have a better tracking of all clients. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? It can be a bit tricky to update some aspects of the system. Its design can be a bit outdated. I would like to see better accommodations. I would also like to be able to adjust the visit time. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? With this tool we can offer a better service. It helps us solve problems in the waiting process. It helps to keep track better. It allows us to have better control of the entire traffic flow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Praveen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen K.") PK Praveen K. Power BI Developer Enterprise (\> 1000 emp.) 12/18/2023 "When Medical gets a Magic Tool" 4.5/5 What do you like best about Customer Experience Solutions? Saves time, ease of use, user friendly, quick response. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? As of now i have'nt experienced any cons of such helpful platform. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Quick visibility of patient details which saves time, Secured patient details, alerts and reminder is like cherry on top of cake. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile SC Santiago C. Small-Business (50 or fewer emp.) 6/29/2023 "Great platform with good customizable interface and easy to use." 5/5 What do you like best about Customer Experience Solutions? I like the easy integration and assistance at various points. It is also efficient in its ability to control the system, and anyone can use it and think they are an expert as their system displays everything in one place. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Only minor problems are somewhat common such as slowness and sudden crashes. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Solve problems in creating reports in advance online as well as implementing new functions to generate appointments. In addition to offering appointments, we can obtain specific clients as well as manage processes and analyses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stacey F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacey F.") SF Stacey F. Senior Software Analyst Mid-Market (51-1000 emp.) 7/17/2023 "Great way to communicate processes" 5/5 What do you like best about Customer Experience Solutions? I love the transparency of the waiting list. Very useful and well structured system. I love that it is so easy to use. The ease of use is excellent. I like to communicate directly with people. I've been a big fan of time. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? It would be great if we could provide locations. The user interface can be a bit tricky. Sometimes upgrades affect capacity. Could use a bit more centralized control. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? It is a very easy to use platform. We were able to get it up and running quickly. It has been an excellent tool for us. The end user experience was excellent. It is a really great tool to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MP Mauricio P. Small-Business (50 or fewer emp.) 7/26/2023 "Route and Process Optimization" 5/5 What do you like best about Customer Experience Solutions? Within minutes, we were able to integrate it into our systems and start taking advantage of all of its functionality. The analytics it provides are extremely clear and understandable, which allowed us to better understand the patterns and daily steps of our drivers. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? So far, we haven't found any aspect of the Q-Flow Platform that we don't like. In addition, the platform has undergone recent updates that have further improved its functionality and performance. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Q-Flow provides drivers with clear information about their positions in line and estimated wait time. This has helped us improve driver satisfaction and optimize our operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JC Julian C. Small-Business (50 or fewer emp.) 7/20/2023 "Transforming the Customer Experience with Intelligence and Efficiency" 5/5 What do you like best about Customer Experience Solutions? I like it because it's a fantastic tool to manage. You can use many good features internally. Provide a better service to our visitors. I like how there are continuous updates. It provides an easy way to keep order. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I would like more options for exporting data. Sometimes it does not provide notifications. It should improve the filtering features. It could use some more independent engines. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? It is a powerful tool to streamline operations. Provides seamless integration. They can find their status in the queue at any time. We have been complimented on how clean the functionality is. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Andreas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreas S.") AS Andreas S. Senior Data Analyst Mid-Market (51-1000 emp.) 7/14/2023 "Great platform to meet business needs" 5/5 What do you like best about Customer Experience Solutions? I like the simplicity of the program. It is easy and fast to use. The platform collects very useful data. I like its features. The tool offers an excellent experience. Offer an excellent customer experience. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I would like more reporting features. I wish there was an option to remove customer names. Could have more options to export data. It also changes its design frequently and can be somewhat annoying. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? It helps us stay organized. The data in this system is incredible. It is quite necessary software for businesses. This system has many tools. Customer management is the important benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RM Rogerio M. Small-Business (50 or fewer emp.) 7/24/2023 "The Comprehensive Solution for Queue and Appointment Management" 4.5/5 What do you like best about Customer Experience Solutions? I like their ability to enhance the customer experience. Its suite of tools that includes queue management. I also like its incorporation of predictive analytics. I like the customer experience. It is an all-in-one solution. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Sometimes fails to assign clients to the right accountants. Sometimes it presents problems when assigning clients. Despite everything, it continues to be a valuable tool in various sectors. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Provides the ability to track experiences. The tool optimizes waiting times. It allows to identify areas for improvement in operations. Customer management becomes easier. Optimize waiting times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Customer Experience Solutions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customer Experience Solutions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discussions/new) GU Guest User What is Q-Flow Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-q-flow-platform-used-for) [ View all Discussions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ##### ##### Customer Experience Solutions Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring [ View More Features ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/features) ##### Categories on G2 [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling) [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[Queue Management](https://www.g2.com/categories/queue-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Everlaw vs Relativity: which is better for bulk FOIA request processing and batch redaction?](https://www.g2.com/discussions/everlaw-vs-relativity-which-is-better-for-bulk-foia-request-processing-and-batch-redaction)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool)[What's the best relational database tool for app development](https://www.g2.com/discussions/what-s-the-best-relational-database-tool-for-app-development) [Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Is a dedicated cloud edge security platform worth it for a startup?](https://www.g2.com/discussions/is-a-dedicated-cloud-edge-security-platform-worth-it-for-a-startup)[Which sales training platforms work best for a SaaS company with a remote or globally distributed sales team that needs consistent onboarding across time zones?](https://www.g2.com/discussions/which-sales-training-platforms-work-best-for-a-saas-company-with-a-remote-or-globally-distributed-sales-team-that-needs-consistent-onboarding-across-time-zones%20) [Show MoreShow Less](javascript:void(0);)