--- title: Customer Experience Solutions Reviews meta\_title: 'Customer Experience Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how Customer Experience Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 33 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Customer Experience Solutions Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Customer Experience Solutions but has limited features. Are you part of the Customer Experience Solutions team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more. * * * Seller [ACF Technologies](https://www.g2.com/sellers/acf-technologies) Discussions [Customer Experience Solutions Community](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) Languages Supported Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by ACF Technologies Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ## Top-Rated Alternatives [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,645) ](https://www.g2.com/products/calendly/reviews) [ ![YouCanBookMe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YouCanBookMe") YouCanBookMe 4.7/5(1,934) ](https://www.g2.com/products/youcanbookme/reviews) [ ![Waitwhile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waitwhile") Waitwhile 4.9/5(342) ](https://www.g2.com/products/waitwhile/reviews) [ View All Alternatives ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Z D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Z D.") ZD Z D. Consultant Mid-Market (51-1000 emp.) 5/10/2023 "Orchestrating end to end flow" 4/5 What do you like best about Customer Experience Solutions? Most intuitive gui with flow builder helps to prepare the end to end journey for given use case Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Licensing issues on the platform helps to reduce customer friction Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Processes working in silos can be integrated for end to end flow Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Mid-Market (51-1000 emp.) 5/9/2023 "Review Q-Flow" 4/5 What do you like best about Customer Experience Solutions? Digitize documents and perform OCR, It can help me to save time to capture all the incoming vendor invoices for ERP process Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Most of the functions are good. No special modules or functions I don't like Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? I used the Qflow document capture function to help to manage all incoming vendor invoices and help to speed up the 3-way matching process with the ERP system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CB Chandler B. Programmer Analyst II Mid-Market (51-1000 emp.) 2/15/2022 "Good platform user interface could be more intuitive" 3.5/5 What do you like best about Customer Experience Solutions? I appreciate how Q flow allows supervisors to monitor their employees to see if they are currently in or out of the office. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? The user interface could be easier to navigate. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? DSS employees can see more clients and serve them faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/28/2022 "Good platform, needs upgrading" 3.5/5 What do you like best about Customer Experience Solutions? It's a good platform. Admin can manage all users and appointments and check all login records. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Needs upgradeing as sometimes looking for users and locations is very manual task. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Email syncing problems, calendar misuse and access problems for users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mishell D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mishell D.") MD Mishell D. Patient Services Coordinator Mid-Market (51-1000 emp.) 1/3/2018 "Decent program" 4/5 What do you like best about Customer Experience Solutions? Urs pretty simple to use. Ready to learn. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Sometimes numbers get mixed up or just and i don't know why. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Managing high volume of customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Customer Experience Solutions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customer Experience Solutions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discussions/new) GU Guest User What is Q-Flow Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-q-flow-platform-used-for) [ View all Discussions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ##### ##### Customer Experience Solutions Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring [ View More Features ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/features) ##### Categories on G2 [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling) [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[Queue Management](https://www.g2.com/categories/queue-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Everlaw vs Relativity: which is better for bulk FOIA request processing and batch redaction?](https://www.g2.com/discussions/everlaw-vs-relativity-which-is-better-for-bulk-foia-request-processing-and-batch-redaction)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool)[What's the best relational database tool for app development](https://www.g2.com/discussions/what-s-the-best-relational-database-tool-for-app-development) [Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Is a dedicated cloud edge security platform worth it for a startup?](https://www.g2.com/discussions/is-a-dedicated-cloud-edge-security-platform-worth-it-for-a-startup)[Which sales training platforms work best for a SaaS company with a remote or globally distributed sales team that needs consistent onboarding across time zones?](https://www.g2.com/discussions/which-sales-training-platforms-work-best-for-a-saas-company-with-a-remote-or-globally-distributed-sales-team-that-needs-consistent-onboarding-across-time-zones%20) [Show MoreShow Less](javascript:void(0);)