Pylon makes it easy to see which emails need attention and set up SLAs. The product feature tracking is incredible, it pulls across Gong, slack, and emails to track feature requests from our customers. Review collected by and hosted on G2.com.

Programming the AI auto responder hasn't been the most intuitive process. We got it figured out but we needed our Pylon CSM to help us. Review collected by and hosted on G2.com.

I like how Pylon is very user-friendly, which means I don't have to spend much time understanding it. The clean design is visually appealing and makes things easy to share with others. I also find Pylon highly customizable, as it adapts to my workflow instead of the other way around. This lets me build views and reports based on what is important to me. Review collected by and hosted on G2.com.

The customizable forms don't show me where in the platform the user is. They could tell me the URL of where the user is in the platform like the chat widget does. Review collected by and hosted on G2.com.

I like that the setup of Pylon was pretty easy and fast, taking only a few weeks. I appreciate having project plans for implementation and support organized in one place. Pylon acts as a central hub for customer truth, helping me manage everything efficiently. Review collected by and hosted on G2.com.

The billing/pricing structure felt a bit unclear and bespoke — it was given to us in a Google Sheet, which gave me the impression they were trying to ring us up for as many add-ons as possible versus a standard, easy-to-understand model. Review collected by and hosted on G2.com.

I like Pylon for providing a good overview, making it easier to keep track of tickets coming in from different sources. It offers more visibility on tickets compared to what we were using before. I appreciate the good feature velocity, and I found the initial setup to be easy. Review collected by and hosted on G2.com.

I think Pylon could use more customizability when it comes to the UI of the chatbot for our customers. Review collected by and hosted on G2.com.

I really appreciate how fast the development team at Pylon works. I love the Kanban board because it helps me organize tasks effectively. The Slack and Discord integrations are fantastic, making communication much smoother. I find all the integrations really good, as they enhance functionality and connectivity. The setup was super easy because they did it all for us, which made the transition to Pylon seamless. Review collected by and hosted on G2.com.

I think a better externally facing portal for customers would be good. Review collected by and hosted on G2.com.

I love the ease of use of Pylon. The team at Pylon is also incredibly supportive and truly cares about customer needs, especially regarding integrations. They listen and aim to build a talk-to-you product. Review collected by and hosted on G2.com.

I definitely would like to see more AI based reports. That we can ask questions and maybe generate reports that then later we can save them and rerun them again and again. Review collected by and hosted on G2.com.

Pylon helps our team keep track of incoming requests in one streamlined place. We have multiple request channels, and we benefit a lot from consolidating them, and Pylon does exactly that. Review collected by and hosted on G2.com.

There are times that the ticketing process is not the most intuitive. I.e multiple tickets being created for a single request - which causes bloat. Review collected by and hosted on G2.com.

The integration with Slack is very well done. Review collected by and hosted on G2.com.

In my view, the biggest gap right now is the lack of a mobile app. Review collected by and hosted on G2.com.

Pylon provides all the communication tools and features that I need. Simple, straightforward, clean look, resourceful, with shortcuts. It is also AI-powered and makes writing to customers about issues very easy. The support team is also very responsive. Review collected by and hosted on G2.com.

Not a dislike, but areas for improvement. For example, right now there are no options to re-order the list (on customer, on hold, on you, new) Review collected by and hosted on G2.com.

The tool's AI functionalities are super helpful. The product is always evolving and customer support/success is top tier. Review collected by and hosted on G2.com.

Nothing! I love the product. There are some UI enhancements that would be nice, but they are very minor. Review collected by and hosted on G2.com.