-Easy to use and enables insight gathering

-Gives a quick and good overview in a busy workday of what customers are asking about

-The insights allow you to get to a solution to the challenges faster

-Great service and support Review collected by and hosted on G2.com.

-Would be great if data could be live in Review collected by and hosted on G2.com.

We are able to recieve data instantly for quality assurance and administration of daily operations.

We are in the process of converting many of our other analitycal and administrative subjects into Capturi, since we've had such success with subjects concerning Operational Support. Review collected by and hosted on G2.com.

Nothing to dislike really. We are met with a very accommodating support by Cecilie, and Caprturi is (as I understand) under constant construction, so our needs have always been fulfilled after an overall update or a specific request to our support person.

One thing maybe - It would suit us better if we were able to compare data in the dashboard-function by showing data for two different days, or periods. Review collected by and hosted on G2.com.

Easy and very intuitively to use for all Review collected by and hosted on G2.com.

I havent found anything that i dont like Review collected by and hosted on G2.com.

Call quality is good comparing to other tools Review collected by and hosted on G2.com.

Nothing i dislike as per my usage all good Review collected by and hosted on G2.com.

Good administration, with the possibility for rights access, etc. Agents/supervisors can manage open, closed, and speak themselves. Review collected by and hosted on G2.com.

We do not only use Puzzel in our organization. The Puzzel system is being deselected due to the price of the telephony solution. Review collected by and hosted on G2.com.

The platform is very easy to use - both the creation of trackers and dashboards are very intuitive. We use it both for employee training and to improve our products and services. It is very easy to get an overview and follow up on trends, as well as being able to dive into details and understand our customers' challenges and needs. It helps us to achieve more data driven decision making. The customer support team is always very helpful. Review collected by and hosted on G2.com.

Nothing major so far. It could be easier to export data from specific widgets on a dashboard. Review collected by and hosted on G2.com.

Easy of use, wealth and data and insight and wide variety of tools that can be used and added. Also the stability of the system and services provided. Review collected by and hosted on G2.com.

Some of the third party software can be very technical. Review collected by and hosted on G2.com.

Puzzel delivers a higly modern and customized solution for our customer center. As a bank we need to deliver hiqh quality service to our customers. The Puzzel solution helps us doing that in every channel, using forward-looking technology. The Puzzel team has helped us building a customized version, that helps us deliver quality to our customers. Review collected by and hosted on G2.com.

I don`t have any dislikes, the Puzzel team has helped us making a good solution that fits our needs. Review collected by and hosted on G2.com.

The upsides of using Puzzel is their flexible and scalable products - and a wide range of modules - that can fullfill our company need and demands. Puzzel are inovative and involve customers in their future development. The products are easy to use, and have a nice UI and GUI. Review collected by and hosted on G2.com.

More or less we are really happy with our vendor, their custumer support, consultancies, project management and development. Review collected by and hosted on G2.com.

Easy to use and understand; logical interface and simple to use. Decent customer service who acts fast when problem occurs. Review collected by and hosted on G2.com.

Doesn't match up well with hotel correspondance systems management - works best with customer service systems which require shorter tickets. Review collected by and hosted on G2.com.