Capturi helped Call4U enhance customer interactions and employee performance by providing real-time insights into customer sentiment and communication patterns. It automates quality assurance, helps with compliance monitoring, and delivers actionable insights that drive improvements in service, training, and strategy. By automating transcription and analysis, Capturi boosts efficiency and scalability, leading to more informed, data-driven decisions and ultimately improving customer satisfaction and retention Review collected by and hosted on G2.com.

Not much actually, could be even more helpful integrate with more customerservices data. Review collected by and hosted on G2.com.

I really appreciate the outstanding customer service, the reliability of the solution, and how easy it is to use. The tool is intuitive and has significantly reduced our department's costs, nearly by half. Review collected by and hosted on G2.com.

The main limitation is that Capturi only allows setting one language at a time. We primarily use Swedish, but we also handle a significant number of calls in English. It would be helpful if the platform could handle mixed languages. Review collected by and hosted on G2.com.

Customer support is proactive compared to before Review collected by and hosted on G2.com.

Accuracy and speed improvement is needed Review collected by and hosted on G2.com.

Ease of use - The program is very easy to use but also quite deep with many detailed features that allows for a high level of customization. This is especially true in regards to user access and alllows for flexibility in who as access to what data and how.

The implementation was easy and quite fast and we now use Capturi on a daily basis.

The customer support is good and respons quickly and professionally and we are very happy with Capturi. Review collected by and hosted on G2.com.

Can require some technical and general understanding of the conversations your company has with your customers. The better your understanding the more you will be able to get out of Capturi. Review collected by and hosted on G2.com.

Capturi is highly intuitive and user-friendly,providing users with easy access to in-depth analysis. No analytical background is required to gain detailed insights and understand even the smallest details. You will find that with just a few clicks, you can uncover solutions to challenges and identify opportunities for improvement. Review collected by and hosted on G2.com.

When you open Capturi, you most likely to jump into a rabbithole. Your curiosity will be awakened, and and you'll realize that you've effortlessly been absorbed in exploration for hours. Review collected by and hosted on G2.com.

What i like best about Capturi is its ability to quickly analyze large volumes of calls, helping me spot errors and key insights with precision. it boosts my efficiency by automating the time consuming task of manual call reviews and allowing me to focus on improving quality. Review collected by and hosted on G2.com.

What i think can be "better" is that there can occasionally be minor inaccuracies in transcrition or context, especially in complex conversations. And if they switch languages from Swedish to English, the AI don't process the call and leaves no report. Review collected by and hosted on G2.com.

it´s super user friendly, and helps a lot to get a get overview of what costumer are asking about, and helpd us to quickly be one step ahead in terms of putting a speak on out phonesystem og banner on homepage, so that our costumers can get answers as quick as possible.

we have weekly support sessions with a fantastic supporter Kenny Jepsen, who is dedicated to make it as easy for us as possible, he allways have some insights and experiences to share, and make us consinder possibilities that we weren´t aware of. Review collected by and hosted on G2.com.

I have personally not met any downsides yet, . Review collected by and hosted on G2.com.

It's a very powerful tool for managing a complicated call flow. It has many good features both in regards to in-depth logging and in the user interface.

The customer support has been amazing so far, with quick responses through their live chat.

For the user, it is a simple but usable interface, where they can choose how much information is presented to them.

We use it every day and it is crucial for our day to day, as an IT consultancy business. Review collected by and hosted on G2.com.

It can be a bit daunting to be presented with all the different options.

It is definitely not a newbie tool, and is primarily focused on more complicated setups.

The web agent does not support built-in headset button control. Only Jabra has an extention, while Poly/Plantronics don't. Review collected by and hosted on G2.com.

Easy to use application, good features and great customer support Review collected by and hosted on G2.com.

Sometimes the wait times are a bit long on chats and email, but the answers are always high quality Review collected by and hosted on G2.com.

Capturi is an extremely effective tool for webshops looking to optimize their customer service through conversation analysis. With Capturi, you can automatically transcribe and analyze all customer conversations, providing in-depth insights into how your employees handle inquiries and complaints.

The platform is easy to use and quickly provides valuable data on customer tone, satisfaction, and recurring questions. This allows webshops to identify service areas that can be improved and train employees more effectively. The result is better customer experiences and faster resolutions.

Capturi also helps ensure compliance with GDPR, which is crucial for webshops handling sensitive customer information. Overall, Capturi is an excellent investment for webshops that want to deliver top-class customer service and maximize their customer insights. Review collected by and hosted on G2.com.

I really can't find anything negative to write about Capturi. Review collected by and hosted on G2.com.