--- title: Puzzel CX Platform Reviews meta\_title: 'Puzzel CX Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 152 reviews by the users' company size, role or industry to find out how Puzzel CX Platform works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 152 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Puzzel CX Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management. [(63 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340196&qs=pros-and-cons#reviews) Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments. [(47 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339859&qs=pros-and-cons#reviews) Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency. [(46 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341032&qs=pros-and-cons#reviews) Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring. [(35 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340150&qs=pros-and-cons#reviews) Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality. [(27 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341099&qs=pros-and-cons#reviews) Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs. [(14 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339968&qs=pros-and-cons#reviews) Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness. [(13 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341382&qs=pros-and-cons#reviews) Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features. [(9 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341021&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features. [(9 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340676&qs=pros-and-cons#reviews) Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports. [(8 mentions)](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341493&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Puzzel CX Platform ##### 1. Ease of Use Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management. [ See 63 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340196&qs=pros-and-cons#reviews) See Related User Reviews ![Philip H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip H.") PH Philip H. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Transition" What do you like about Puzzel CX Platform? Moving from a different vendors platform was quite daunting and presented a huge risk to our business continuity and not wanting any downtime. We man ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Great Strategic Relationship" What do you like about Puzzel CX Platform? Puzzel provides a reliable and flexible contact centre solution that works well in a regulated financial services environment. The call routing functi ##### 2. Helpful Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments. [ See 47 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339859&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Capturi saves time and gives better insights" What do you like about Puzzel CX Platform? Capturi is a great system and the possibilities just keep growing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Great Strategic Relationship" What do you like about Puzzel CX Platform? Puzzel provides a reliable and flexible contact centre solution that works well in a regulated financial services environment. The call routing functi ##### 3. Customer Support Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency. [ See 46 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Great Strategic Relationship" What do you like about Puzzel CX Platform? Puzzel provides a reliable and flexible contact centre solution that works well in a regulated financial services environment. The call routing functi ![Jacob H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob H.") JH Jacob H. 5.0/5 "Intuitive and Admin-Friendly with Stellar Support" What do you like about Puzzel CX Platform? I like that Puzzel CX Platform is easy to use and navigate, and it can be configured as an administrator without needing an IT background. I find it e ##### 4. Efficiency Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring. [ See 35 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340150&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Great Strategic Relationship" What do you like about Puzzel CX Platform? Puzzel provides a reliable and flexible contact centre solution that works well in a regulated financial services environment. The call routing functi ![Jacob H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob H.") JH Jacob H. 5.0/5 "Intuitive and Admin-Friendly with Stellar Support" What do you like about Puzzel CX Platform? I like that Puzzel CX Platform is easy to use and navigate, and it can be configured as an administrator without needing an IT background. I find it e ##### 5. User Interface Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality. [ See 27 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341099&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Great Strategic Relationship" What do you like about Puzzel CX Platform? Puzzel provides a reliable and flexible contact centre solution that works well in a regulated financial services environment. The call routing functi ![Christina L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina L.") CL Christina L. Mid-Market (51-1000 emp.) 5.0/5 "Valuable insights and the best support!" What do you like about Puzzel CX Platform? Conversational Intelligence at Puzzel has become an indispensable part of our customer experience strategy. In our Customer Experience department, we ### 5 Cons or Disadvantages of Puzzel CX Platform ##### 1. Missing Features Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs. [ See 14 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339968&qs=pros-and-cons#reviews) See Related User Reviews ![Jacob H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob H.") JH Jacob H. 5.0/5 "Intuitive and Admin-Friendly with Stellar Support" What do you dislike about Puzzel CX Platform? I still feel there are areas around our access numbers that could give us further control instead of relying on Puzzel to configure them. I would also SP Stuart P. Mid-Market (51-1000 emp.) 4.5/5 "Impressive Onboarding and Support with Powerful Real-Time Insights" What do you dislike about Puzzel CX Platform? Reviewing this based on our recent purchase of the Conversational Intelligence module. There is very little to dislike about CI. Anything that h ##### 2. Limited Customization Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness. [ See 13 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341382&qs=pros-and-cons#reviews) See Related User Reviews ![Jacob H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob H.") JH Jacob H. 5.0/5 "Intuitive and Admin-Friendly with Stellar Support" What do you dislike about Puzzel CX Platform? I still feel there are areas around our access numbers that could give us further control instead of relying on Puzzel to configure them. I would also DR Dan R. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about Puzzel CX Platform? Not any major downsides, only niggle is the settings granulation. ##### 3. Complexity Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features. [ See 9 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341021&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Capturi saves time and gives better insights" What do you dislike about Puzzel CX Platform? What Capturi were among the first to do well, is becoming part of phone systems, and that is making their market problematic. ![Dara Tomas C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara Tomas C.") DC Dara Tomas C. 3.5/5 "Valuable PCI Insights, Challenging Setup" What do you dislike about Puzzel CX Platform? I find the flexibility to target PCI to our organization consisting of different business areas challenging. The initial setup wasn't easy, even thoug ##### 4. Learning Curve Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features. [ See 9 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340676&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Capturi saves time and gives better insights" What do you dislike about Puzzel CX Platform? What Capturi were among the first to do well, is becoming part of phone systems, and that is making their market problematic. ![Dara Tomas C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara Tomas C.") DC Dara Tomas C. 3.5/5 "Valuable PCI Insights, Challenging Setup" What do you dislike about Puzzel CX Platform? I find the flexibility to target PCI to our organization consisting of different business areas challenging. The initial setup wasn't easy, even thoug ##### 5. Poor Reporting Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports. [ See 8 mentions ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341493&qs=pros-and-cons#reviews) See Related User Reviews MT Max T. Mid-Market (51-1000 emp.) 5.0/5 "Puzzel UK review - Max T" What do you dislike about Puzzel CX Platform? There isn't a great deal I don't like about the puzzel platform. Given we launched this new platform into our organization during a global pandemic, I PP Philip P. Mid-Market (51-1000 emp.) 5.0/5 "Organized Excellence with Puzzel CX Platform" What do you dislike about Puzzel CX Platform? I feel the overall loading time of the Puzzel CX Platform could be improved. Although it's not a major issue since it's already quite fast, we have a ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 9/27/2024 "Supe user-friendly tool for insights" 4/5 What do you like best about Puzzel CX Platform? -Easy to use and enables insight gathering -Gives a quick and good overview in a busy workday of what customers are asking about -The insights allow you to get to a solution to the challenges faster -Great service and support Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? -Would be great if data could be live in Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? It gives me a quick overview of what our customers are enquiring about in general and during unexpected busy periods. The ability to work with customer enquiries and develop solutions for them. Review collected by and hosted on G2.com. Show More 10/1/2024 Validated ReviewerSource: Organic SE Steinunn E. Mid-Market (51-1000 emp.) 2/22/2024 "A new way to analyse and administer daily operations regarding Costumer Manegement." 5/5 What do you like best about Puzzel CX Platform? We are able to recieve data instantly for quality assurance and administration of daily operations. We are in the process of converting many of our other analitycal and administrative subjects into Capturi, since we've had such success with subjects concerning Operational Support. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? Nothing to dislike really. We are met with a very accommodating support by Cecilie, and Caprturi is (as I understand) under constant construction, so our needs have always been fulfilled after an overall update or a specific request to our support person. One thing maybe - It would suit us better if we were able to compare data in the dashboard-function by showing data for two different days, or periods. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Capturi saves us a lot of time and manpower, whilst being able to give us a live overview of all the paramteres we monitor on a daily basis. Apart from the live overview, we can access data from the past, to analyse different parameters regarding new and existing processes ect. We can use the data for contact reduction, quality assurance, as well as feedback regarding projects that regard Costumer Management - to only mention a few. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/19/2023 "WE LOVE CAPTURI" 5/5 What do you like best about Puzzel CX Platform? Easy and very intuitively to use for all Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? I havent found anything that i dont like Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Capturi helps us to streamline the conversations so our customers feel that no matter who they talk to, they get a high level of service. Review collected by and hosted on G2.com. Show More 9/27/2024 Current UserValidated ReviewerSource: Organic ![Hinesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hinesh B.") HB Hinesh B. Instructor - Microsoft Products Enterprise (\> 1000 emp.) 11/3/2024 "Nice and easy for calls" 5/5 What do you like best about Puzzel CX Platform? Call quality is good comparing to other tools Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? Nothing i dislike as per my usage all good Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Technical issues and customer facing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 11/11/2024 "Reliable Puzzel call center solution" 4/5 What do you like best about Puzzel CX Platform? Good administration, with the possibility for rights access, etc. Agents/supervisors can manage open, closed, and speak themselves. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? We do not only use Puzzel in our organization. The Puzzel system is being deselected due to the price of the telephony solution. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Call Center solution, ability to find and transfer to the correct employee in the organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 4/4/2024 "A great tool for data driven decision making" 5/5 What do you like best about Puzzel CX Platform? The platform is very easy to use - both the creation of trackers and dashboards are very intuitive. We use it both for employee training and to improve our products and services. It is very easy to get an overview and follow up on trends, as well as being able to dive into details and understand our customers' challenges and needs. It helps us to achieve more data driven decision making. The customer support team is always very helpful. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? Nothing major so far. It could be easier to export data from specific widgets on a dashboard. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? We use it both for employee training and to improve our products and services by being aware of which areas are the most problematic to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/29/2024 "Happy customer for 5 years" 4.5/5 What do you like best about Puzzel CX Platform? Easy of use, wealth and data and insight and wide variety of tools that can be used and added. Also the stability of the system and services provided. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? Some of the third party software can be very technical. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Data driven software, ensuring we have a modern contact centre that is competative in the modern world. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Kristian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristian S.") KS Kristian S. Leder for Salgssenteret Mid-Market (51-1000 emp.) 3/25/2024 "A modern Customer Center solution!" 5/5 What do you like best about Puzzel CX Platform? Puzzel delivers a higly modern and customized solution for our customer center. As a bank we need to deliver hiqh quality service to our customers. The Puzzel solution helps us doing that in every channel, using forward-looking technology. The Puzzel team has helped us building a customized version, that helps us deliver quality to our customers. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? I don`t have any dislikes, the Puzzel team has helped us making a good solution that fits our needs. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? We needed a omnichannel solution, Puzzel has provided that for us. Review collected by and hosted on G2.com. Show More Response from Morgan Sandberg of Puzzel CX Platform [Editedit](https://www.g2.com/survey_responses/puzzel-cx-platform-review-9469463/official_response/edit) Hi Kristian, thank you for your glowing review! We're thrilled to hear how our modern and customized Customer Center solution has helped your bank deliver high-quality service across all channels. Delivering tight solutions is our passion, and we're grateful for the opportunity to support your needs. Your feedback about our omnichannel solution is invaluable, and we're committed to continuing to provide top-notch service. Thank you for choosing Puzzel! Morgan Sandberg Customer Marketing Director Current UserValidated ReviewerIncentivizedSource: Seller invite ![Per-Ove G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Per-Ove G.") PG Per-Ove G. Forretningsutvikler / Trafikksjef Enterprise (\> 1000 emp.) 3/22/2024 "Flexible solution with inovative approach" 4.5/5 What do you like best about Puzzel CX Platform? The upsides of using Puzzel is their flexible and scalable products - and a wide range of modules - that can fullfill our company need and demands. Puzzel are inovative and involve customers in their future development. The products are easy to use, and have a nice UI and GUI. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? More or less we are really happy with our vendor, their custumer support, consultancies, project management and development. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Puzzel is solving the need to only have ONE system across multiple countries. Big scale benefits, one aligned solution, no need for multiple integrations towards different systems. As a big company and over 5000 end-users it`s important to have flexible, reliable and user-friendly solutions - and Puzzel caters for all of them. Review collected by and hosted on G2.com. Show More Response from Morgan Sandberg of Puzzel CX Platform [Editedit](https://www.g2.com/survey_responses/puzzel-cx-platform-review-9462254/official_response/edit) Thank you, Per-Ove! We're thrilled by your positive review of Puzzel! We appreciate your acknowledgment of our flexible, scalable solutions and our commitment to innovation and customer involvement. We love to hear that our products align with your company's needs, offering ease of use and a pleasant UX. We're also grateful for your satisfaction with our vendor services, from customer support to project management. We're committed to providing a unified system across multiple countries, delivering scalability and simplicity to support your large organisation with over 5000 end-users. We're excited to continue serving you and contributing to your success! Morgan Sandberg Customer Marketing Director Validated ReviewerIncentivizedSource: Seller invite AD Anne Sofie D. Sales Agent Mid-Market (51-1000 emp.) 6/12/2024 "Review for Puzzel" 4/5 What do you like best about Puzzel CX Platform? Easy to use and understand; logical interface and simple to use. Decent customer service who acts fast when problem occurs. Review collected by and hosted on G2.com. What do you dislike about Puzzel CX Platform? Doesn't match up well with hotel correspondance systems management - works best with customer service systems which require shorter tickets. Review collected by and hosted on G2.com. What problems is Puzzel CX Platform solving and how is that benefiting you? Ticket system Review collected by and hosted on G2.com. Show More Response from Morgan Sandberg of Puzzel CX Platform [Editedit](https://www.g2.com/survey_responses/puzzel-cx-platform-review-9780769/official_response/edit) Thank you for your review! We're glad to hear that you find Puzzel easy to use with a logical interface and fast-acting customer service. We appreciate your feedback on the integration with your correspondence system and will look into improving this aspect. It's great to know that our ticket system is benefiting you. 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