The ability for our people to give online.
PushPay guaranteed that we would get a 5% increase in our giving during the first year that we used them or we would get our first year annual fee returned to us. We didn't reach the guaranteed 5% increase. They gave us NO coaching in the process. When we attempted to collect on their guarantee, it took us nearly a year and a half to get them to make a decision ... and then it was in the negative! No return of the money. They told us we hadn't done one of the steps they required. Really? It takes a year and a half (and a lot of wasted phone time and emails) to tell us we hadn't done one of their steps. It seems like that would be pretty obvious right up front. After all, since they immediately turned us down, why the heck didn't they know the reason we had been turned down? Companies don't turn down their guarantees without a reason. Yet it took PushPay a year and a half to give us a reason. If they saw we weren't implementing one of their requirements, why didn't they coach us to do it?
I would NEVER recommend this company to anyone. We are still using it -- only because it would be a waste of time and money to switch over to another company. However, if you are new to the online giving world, please look elsewhere. You will hunt for hours to track down a phone number or responsible person within their company to get any help from them. If our church did business the way PushPay does, no one would attend our church.
When we told them we would be writing a review that would reflect poorly about PushPay, they only tried to upscale us into a more costly area of PushPay. Really? We aren't even satisfied with what we currently have. Why would we want to go deeper with your company?
We are not solving any business problems with PushPay. We have one benefit (that we could also get in using another company who does the same work) and that is our people can give online or using our app.