Purplepass is easy to use, has a lot of flexibility and collects all the data we need. We switched from another company looking for a helpful, friendly company that provides an easy user experience.The customer support is beyond excellent especially for those of us who are a little less "tech" oriented. I can get answers quickly, usually while I'm working on a project which improves my efficiency. Review collected by and hosted on G2.com.

Did not like the covid rules, but those are gone now! So no other issues. Review collected by and hosted on G2.com.

I have been very impressed with the customer service. I was expecting something similar to our previous ticketing service provider - slow response times and a lot of article links instructing me to figure it out for myself. But what I've gotten is immediate responses, even when I'm calling outside regular business hours. Review collected by and hosted on G2.com.

I would like more options, or perhaps a more thorough understanding, of the options for customizing reports. The standard reports provide thorough information, but they're not specifically geared toward our operations (theatre). Review collected by and hosted on G2.com.

Customer support is outstanding. The working relationship we have with our Purplepass support tech is fantastic. Responses to email, voicemail and phone calls are always prompt. Changes to events are made in real time. You can open and close sections of venues as needed with very little effort. Our students enjoy the passcode feature so they can purchase tickets at their convenience. Review collected by and hosted on G2.com.

When we first started with Purplepass, they didn't have a user manual. An online user manual is now available to help with questions. Review collected by and hosted on G2.com.

We especially appreciate the ease with which we can post events and develop ticketing options, with how-to videos conveniently embedded in the relevant sections of the template. And patrons have commented on the ease of buying tickets through Purplepass, not always what we heard before we switched.

We also appreciate the wide variety of report customization options, because they ensure we can access whatever information we need and present it in whatever form is most useful for communicating with staff, board, or advertisers and funders.

Probably the feature we appreciate most is the exemplary customer service. Reps respond immediately (and patiently!) with clear, helpful answers, and the resources in the online help center not only aid with specific issues but offer valuable guidance and tips for improving the ways we do business. Review collected by and hosted on G2.com.

We haven't encountered any problems or noticed features we dislike. Review collected by and hosted on G2.com.

We've been using PurplePass Ticketing for just over a year now and it's been such a game-changer. The platform is super easy to use, fast, and customizable, which has made handling our production ticket sales so much smoother. Setting up event pages is quick and simple. Since we switched, keeping track of ticket sales, managing comp tickets and sending tickets digitally has saved so much time and prep work. Linking the ticket sales page to our marketing and advertising is great. We’ve also started using it for special events and RSVPs, and it’s worked perfectly for those, too. Plus, the equipment like the car reader, ticket printer, and scanners are all easy to use and setup. Overall, PurplePass has really simplified everything, and we love how efficient it’s made our ticketing process! Review collected by and hosted on G2.com.

Overall, we’ve had a great experience with PurplePass, but there is one minor hiccup we’ve encountered. Occasionally, the ticket printer settings revert back to default, and we need to reset them. It’s not a huge deal, but it can be a bit of a hassle when we’re in a rush. The PurplePass support has been extremely helpful in troubleshooting any issues we've had. Review collected by and hosted on G2.com.

Purplepass is the most user friendly ticketing site we have used. The support received is top shelf and always has been. Implementing this into our events was very easy and the number of features Purplepass has is right up there with all the rest. We frequently use Purplepass for events especially in and around the bigger cities but the smaller markets are just as easy to integrate with our systems as well. Review collected by and hosted on G2.com.

The only downside of Purplepass ticketing is we can't use it more!! Review collected by and hosted on G2.com.

The professional and customized ticket printing capabilities. Review collected by and hosted on G2.com.

The system is working great for our needs at Shipyard Park! Review collected by and hosted on G2.com.

Their customer service has been extremely helpful and friendly. Review collected by and hosted on G2.com.

The only thing I disliked has been having to order their iPads to use for each event. However they are working with us to get us card readers so that won't be an issue anymore. Review collected by and hosted on G2.com.

The customer support is my favorite feature. Review collected by and hosted on G2.com.

No partial refund feature at this current time. Review collected by and hosted on G2.com.

Ticketing for the event can be setup as a self-service with the online web interface. All possible options including multi day event, coupon code options, pricing categories and several customizable options make it a comprehensive platform. Review collected by and hosted on G2.com.

At times the embedded ticket widget does not work as intended and we need to reach out to support to resolve it. Review collected by and hosted on G2.com.