AM

Amanda M.

Business Manager

Small-Business (50 or fewer emp.)

4/8/2025

"Very user-friendly platform, even if you are not a tech wizard!"

4.5/5

What do you like best about Purplepass?

It is easy to use and very user-friendly even when you are not a technology expert! I appreciate the simple and clean layout and it is easy to understand how to use the dropdown selections. The customizable functions are all pretty easy to grasp, even though I am not a person who understands web design at all. I really like the custom URL function. I also love that you can copy an event and it just reuses all the past settings and you only have to change the new information specific to the event, like date, description, etc. I have also had exceptional customer service - when we have needed to get in touch with someone, we have emailed or called and gotten an almost immediate response. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

It can be a bit tedious to enter all the info. I have occasionally had a little difficulty with formatting in the 'full description' area of the event, but it is easier to format than it used to be years ago. Review collected by and hosted on G2.com.

What problems is Purplepass solving and how is that benefiting you?

- affordable platform for sales

- customizable tickets that we can order: this is much cheaper and easier than printing our own

- ability to sell general admission tickets when necessary

- ability to sell individual seats from a customized seating chart: allows our patrons to pick their seats in advance

- easy box office system for our volunteer workers to handle, meaning not much training is required Review collected by and hosted on G2.com.

CM

Cory M.

President and CEO

Small-Business (50 or fewer emp.)

4/4/2025

"From Setup to Showtime – PurplePass Delivers!"

5/5

What do you like best about Purplepass?

What I like best about PurplePass Ticketing is how incredibly user-friendly and customizable the platform is. Whether we’re organizing a large-scale ballet production, a concert, or a community theater event, PurplePass makes setup seamless and flexible. Their customer service is top-tier—responsive, knowledgeable, and genuinely invested in our success. The real-time reporting tools and ticket scanning app also make event day operations efficient and stress-free.

As a nonprofit, we deeply appreciate their reasonable pricing structure for paid events, and the fact that there are no charges at all for free events is a game-changer. It allows us to offer community performances and outreach programs without cutting into our limited budgets, while still being able to track valuable patron data. PurplePass truly feels like a partner, not just a platform, and they help us make the arts more accessible to everyone. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

There seems to be a small glitch for the live ticket sales, there is a button where you click to open the box office right before the events. We sometimes have an issue with it working. When we spoke with customer service, they walked us through a work around. Review collected by and hosted on G2.com.

What problems is Purplepass solving and how is that benefiting you?

We’ve used several different ticketing platforms in the past, and each came with its own set of issues. If the platform had all the features we needed, the pricing was too high. If the pricing was reasonable, we had to compromise on essential features. With PurplePass, we finally found the perfect balance between features and affordability. The pricing is fair, they don’t charge anything for free events, and we still get access to powerful tools like customizable discount codes, a texting feature, and robust patron tracking. We’re no longer choosing between price and performance PurplePass gives us both. Review collected by and hosted on G2.com.

KB

KJ B.

Managing Director, Performing Arts Center

Mid-Market (51-1000 emp.)

4/8/2025

"Exceptional product, service and value"

5/5

What do you like best about Purplepass?

Easy to understand patron experience, powerful back-end for events organizers. Ability to issue settlement directly to organizers and involve them in the Purplepass organizer roles. Their equipment is easy to set up, and use. The best part about Purplepass is the excellent team they have who are on top of everything we send them--whether it's a simple request or a new feature request. Ultimately, they're an incredible value. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

Haven't had any negative experiences with Purplepass. Review collected by and hosted on G2.com.

What problems is Purplepass solving and how is that benefiting you?

Purplepass has an easy to use interface and has allowed me to shift most of the work of selling tickets to our events from them. Our previous online ticketing solution was cumbersome and we found that the majority of our tickets were still being purchased at our box office right before a show. Moving to Purplepass has allowed us to shift to almost entirely online sales. The benefit to us is time! Review collected by and hosted on G2.com.

BR

Bradley R.

Co-owner

Performing Arts

Small-Business (50 or fewer emp.)

4/8/2025

"Flexible and fits our unique needs"

4.5/5

What do you like best about Purplepass?

We’re a small (60-100 seats) venue that rents to independent producers. As a small operation, PurplePass is simple enough for me to manage all the shows coming through while giving specific access and direct payouts to our clients. Most importantly, any time I need any assistance, their support team answers quickly and helps me figure out what I need efficiently. It also seems we have a dedicated support person, which is perfect because I don’t have to re-explain our situation. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

I don’t know what comparable timelines are on settlement payouts, but all settlements are sent the Thursday after the show closes (and sometimes it comes through early Fri AM). A little sooner would be nice but it’s not terribly inconvenient. Review collected by and hosted on G2.com.

CT

Cliff T.

Director of Theatre

Mid-Market (51-1000 emp.)

3/24/2025

"Customer service second to none"

4/5

What do you like best about Purplepass?

The team at PurplePass work diligently to help you solve problems and make the ticket sales and processing experience as painless as possible. I have come to rely on online ticket sales as have my customers. PurplePass is an excellent partner. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

I wish that PurplePass would allow for customers to login to an account that saves their purchasing history and the discounts connected with their account. But otherwise I have no complaints about this product. Review collected by and hosted on G2.com.

What problems is Purplepass solving and how is that benefiting you?

My customers, most of whom our college students, require the online experience for pretty much everything in their lives. They expect to be able to purchase their tickets online and to use their phone for access to an event. PurplePass makes these processes easy for my customers.

Our university made the transition to PurplePass in December of 2022. It was a challenge to make the change from our previous, more familiar, ticketing system to a less familiar one, but the staff at PurplePass was available to answer each one of my questions. My needs were fairly complex, at least they were in my eyes as I had several categories of customers who needed to receive discounts at a variety of different rates. The PurplePass system allowed me to create a coupon code for each customer type and for each individual theatre patron. The PurplePass ticketing system is a robust one with many features. I find I am still learning about new features all the time. The PurplePass people send out newsletters regularly to help their clients familiarize themselves with new possibilities that can improve sales. Without the help of the team at PurplePass, I'm sure I would've been unable to meet my customers' needs in a timely fashion.

The PurplePass team also provided ticket scanners and other pieces of equipment for our use. They have just upgraded our equipment and I am very pleased with the result. In addition, the PurplePass team has been especially helpful during a transition between ticket sales personnel, providing personalized training for my new ticket sales person. It's this level of customer service that has made my PurplePass experience such a positive one.

The software itself allows me to create an attractive online event that is easy for my customers to navigate. The system provides the option for my customer to print a PDF copy of their ticket or to bring a QR code to the theater for scanning. Social media links, mass mailings, and robust data reporting are just a few of the services provided by the PurplePass platform. While no ticketing system is perfect, the PurplePass system, along with the technical support that they provide, has proven to be an invaluable asset to my Theatre program. I highly recommend PurplePass. Review collected by and hosted on G2.com.

KB

Karla B.

Owner / head coach / trainer

Small-Business (50 or fewer emp.)

9/10/2025

"Purplepass quickly became my favorite site to use for my events"

5/5

What do you like best about Purplepass?

Purplepass made my event ticket sales a breeze! I was able to easily set up the link to share and could quickly make any edits / adjustments to the ticket link . Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

I really didn’t have any dislikes . Any questions I had were quickly answered. Review collected by and hosted on G2.com.

CH

Collett H.

Administrative Assistant

Mid-Market (51-1000 emp.)

3/19/2025

"The BEST ticketing product"

4.5/5

What do you like best about Purplepass?

It is easy to use and the customer service is always excellent! We use this all the time, nearly every month, and there are rarely issues because everything is pretty easy to understand, but when there are, the customer service team is always so helpful and makes everything easy to understand so that the problem can be resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

Frankly, I can't think of much. I think that it can become tedious to input the promo codes, but that's it. Review collected by and hosted on G2.com.

What problems is Purplepass solving and how is that benefiting you?

My ability to easily sell tickets online and in-person for multiple events. I find this to be CRUCIAL in order to do what I must do and purplepass makes it so easy! They also eliminate my having to scrounge for equipment that I might need or hoarding equipment I'm not using, it's so simple to send old equipment back or to ask for upgraded equipment when mine are having troubles. Review collected by and hosted on G2.com.

AG

Avi G.

Technical Consulting Engineer

Small-Business (50 or fewer emp.)

6/20/2025

"Amazing Experience"

5/5

What do you like best about Purplepass?

The ticketing from purple pass is smooth. We were able to configure the ticket options as per our requirements. We loved the option to select the seat number plan. Our customers had the option to select the seats that they were interested in.

There were multiple options to configure our tickets. The option to upload the images was good for marketing the event. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

None. We loved the way the ticketing option is designed. Review collected by and hosted on G2.com.

CC

Chastity C.

Senior Account Executive | Brand Partnerships

Small-Business (50 or fewer emp.)

3/6/2025

"Purplepass for the St. Francois County Fair Boad"

5/5

What do you like best about Purplepass?

Purplepass really solved some immediate needs for the fair board, including a POS System, tickets sale data, tickets and scanners to to track attendance. They've been on call throughout events to trouble shoot during our first uses and offered immense support in training our members to use.

They've been a great ticketing platform to work with. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

What has been the biggest obstacles, are system upgrades and having to work through those changes. However, the Purplepass team has been completely supportive and again offered training and been on call as we've worked through the changes. Review collected by and hosted on G2.com.

SJ

Shehnaaz J.

Co-Founder at Wonder Workz

Small-Business (50 or fewer emp.)

6/18/2025

"Working with Purplepass has always been a wonderful experience."

5/5

What do you like best about Purplepass?

Purplepass ticketing is easy, user friendly, works like clockwork and has the best customer service. We have used Purplepass for 3 years now and have no complaints whatsoever. Not only are we satisfied but our clients also love the ease of ticketing at our shows. Review collected by and hosted on G2.com.

What do you dislike about Purplepass?

Nothing at all for us up until now. Purplepass has been convenient and the staff extremely helpful. Review collected by and hosted on G2.com.