Purplepass has really helped to make the event organization and site hosting as simple as possible. The process of setting up the site was already straight forward and user-friendly with a lot of options to customize how the way your tickets are labeled, sold and distributed. The whole process was made even easier by the amazing customer support we received along the way. They were always quick to offer support and help in any way we needed, whether it be related to online support, or support troubleshooting ticket scanning hardware. As a daily user of the software, one of my favorite features is the online box office. This provides the event organizers with tools to use on the day of your event such as admitting guests, searching for orders, tracking event statements and much more. Review collected by and hosted on G2.com.

There haven’t been many downsides to using Purplepass Ticketing. The only thing would be that the app itself is lacking some of the features that web version offers. It would be helpful to have the same tools available to use on the app and on the Purplepass ticketing hardware. Review collected by and hosted on G2.com.

With strong customer support and training resources, Purplepass ensures users can make the most of the system for daily use. Our organization likes that it allows event organizers to easily create and manage events. You can customize tickets. The platform's features for on-site check-ins, including mobile and handheld scanners, are generally seen as efficient and reliable, helping keep lines moving. Purplepass is cost-effective solution compared to many other ticketing agency's; pricing structure is easy to understand. Review collected by and hosted on G2.com.

Some of the dislikes are with the refurbished equipment, printers and scanners not working properly, also, charging issues. There is a bit of a learning curve with Purplepass's back-end interface, however, the customer service team is available 24/7 to assist and has always solved the problem quickly. They could benefit from improving an easy way to download all ticket buyer information for marketing purposes. Review collected by and hosted on G2.com.

Purplepass has been a great online ticketing service for us. We have used other ticketing services in the past and most were difficult to navigate or slow in paying. Purplepass has been easy to work with even with our special custumized needs, Payment is quick and their customer support has been very fast and always takes care of any concerns immediately. Review collected by and hosted on G2.com.

So far we really haven't found any problems that we have had. Review collected by and hosted on G2.com.

Truly, the idea of totally free free tickets has changed everything we do for the better. The service is also top notch- our representative somehow always seems available! I've recommended PurplePass to multiple people who have since created their own accounts and report that it is exactly what they needed!

It is easy to use and easy to teach our staff that often changes. The interface is also intuitive and integrates with our merchant account seamlessly. Review collected by and hosted on G2.com.

I can't think of anything off the top of my head that is a dislike- sometimes the reports can get a little complicated, but easy enough to save the kind of report you need. Review collected by and hosted on G2.com.

The BEST parts about PurplePass ticketing are the tools, widgets, marketing integrations and ease of use wit the whole platform. If you take the time to really get to know the software it opens up bountiful possibilities for promoters and venues alike. And the Support Staff! Always timely responses, always doing their very best to make sure and issues are resolved promptly. No long wait times, no servers down for days at a time. absolutely fantastic staff. Review collected by and hosted on G2.com.

The only downside I have encountered, regarding PurplePass is having some clients unwilling to use the platform because they claim the fees are too big, but they seem perfectly reasonable to me. Review collected by and hosted on G2.com.

From the beginning, Purplepass has provided the best in customer service. Our representative Nicholas Liberto is always present, available and available. I cannot begin to count how many times he has helped me. His ability to support in a thoughtful way goes beyond anything I have experienced. Never condescending or frustrated by what must surely be silly questions, he is ready to jump in - always. Review collected by and hosted on G2.com.

The only downside is there is not an option to receive funds "as you go". That being said, it has actually helped us better manage our expenses, particularly when it comes to the theatrical productions we produce. Review collected by and hosted on G2.com.

As a new theatre company, we’ve really appreciated how easy Purplepass is to use—for both us and our audiences. The platform is intuitive and reliable. Review collected by and hosted on G2.com.

Our only complaint? Payouts take a little while. Having to wait a few days is frustrating. But overall, it’s been a great tool to help us grow. Review collected by and hosted on G2.com.

The POS box office is incredibly intuitive to use. I work with a team of volunteers/students to run the box office for my college Theatre Department, and training of box office assistants and ushers takes no time at all. I also appreciate that event creation is simple, and the ticketing website for patrons is professional in appearance and easy for our patrons to use.

The few times I have gotten confused and needed customer service support, the responses have been very fast and very helpful.

I use Purplepass throughout the academic year, and it is a smooth and stress-free process. It was easy to implement a switch to Purplepass from our last ticketing software, and we won't be going back. It integrates well with our social media and official websites. Review collected by and hosted on G2.com.

None that I have discovered yet. It meets our ticketing needs perfectly, and costs us very little. Review collected by and hosted on G2.com.

It is very easy to use and you can set up events without any issues. It has allowed us to fully transition to online tickets for our local community theatre. The customer support is very responsive and is always quick to provide a solution. We use it for all the shows in our yearly seasons. It allows customers to pick their own seats and have them reserved and paid for before coming to the theatre. Our Box Office has really sped up because most of our clients have use the online system and we can mark them off a list or scan their ticket. It is pretty self-explanatory for each setting. Review collected by and hosted on G2.com.

There was a change in the software where we had to modify a setting before tickets could be issued at the Box Office. We went one night without this ability but was able to get it resolved the next day. Changes like this shouldn't happen. Review collected by and hosted on G2.com.

The user experience is so easy. In the past with other ticket companies, we'd have a lot of emails and calls form people needing help with making their purchase, but this year we had hardly any at all. It was so much more intuitive. They also have GREAT customer service (as in... they actually HAVE customer service with actual people you can talk to!) Review collected by and hosted on G2.com.

We ran into a couple of people who wanted to make partial refunds (like they bought 5 tickets but only needed 3) and we had to refund the entire order and make them purchase the seats they wanted again, as there isn't currently a way to do that. If there were a slightly easier way to give refunds and make exchanges (that was a little difficult to navigate at first as well!) then I would be totally happy. Review collected by and hosted on G2.com.