I like Purple because it's user-friendly, makes it easy to log in, and lets you select from several languages. It gave us insight into how to utilize our spaces and assisted us in enhancing our services. Review collected by and hosted on G2.com.

Our one and only major issue was with customer assistance. It is impossible to connect and find a solution to our concerns. It could be so much better. Review collected by and hosted on G2.com.

The ease of installation and usage globally, along with customer engagement and analysis. Moreover, the ease of access in multiple languages makes it unique. Ease of logging in is the cherry on top. Review collected by and hosted on G2.com.

The overlay access to internet services through purple makes it ideal for building analytics; however, it would be better if it also had competitive data from a similar area for building research on it. Review collected by and hosted on G2.com.

The dashboard is informative and insightful and helped in monitoring revenue streams Review collected by and hosted on G2.com.

Support from purple team is not on the par, a bit good support and it will be better Review collected by and hosted on G2.com.

Coverage of the monitoring factors and touchpoints Review collected by and hosted on G2.com.

Speed and accuracy can enhance the overall product. Review collected by and hosted on G2.com.

I have not really been able to use the tool because it is very complex to understand how it works for our business. Review collected by and hosted on G2.com.

It is very expensive to get support or help to integrate our systems with Purple tools. Review collected by and hosted on G2.com.

Great for people who do this thing all the time, nightmare for those who don't. The support number is constantly engaged and the chat makes my fingers ache. I have very little time available for making changes, so when I do I just want to get it done. Purple use a whole bunch of definitions I just do not understand. When you make changes there is no way of seeing how this affects the customer login. There is no way of testing the changes. Recently I spent 4 hours in total on chat explaining with screen shots making said changes and I was still faced with seething customers whose attempts to login were going round in circles! When the customer logs in they receive an email but the email doesn't come through because they are not logged in! I had spent the previous mentioned 4 hours trying to solve that specific issue!! Now I'm seething!! You think covid gives you mental health issues then you haven't used Purple!!!

Purple suites pros who look after large multi businesses, not for very busy mere mortals who have single access points.

Now I have to start the whole hopeless customer support process again, depressed. Review collected by and hosted on G2.com.

Customer service, user definitions that only Purple understand, unable to test the system from a customers point of view, Chose a program thats easy to use and accessable customer support. You can always get through to sales but never to support. Review collected by and hosted on G2.com.

This software does what it is supposed to do, but in a complicated way. Review collected by and hosted on G2.com.

There is really no easy way to use this software. You have to know what you're doing and how to do it. Customer support is not great.... Review collected by and hosted on G2.com.

Streamlined interface allows for quick and easy navigation Review collected by and hosted on G2.com.

Not as widely used as other platforms, but should be Review collected by and hosted on G2.com.

Purple does what we need them to do: providing a stable portal for our users to access the internet on the go. They do this well. The user interface of the portal is pleasant, and I appreciate having the flexibility to alter the user flow, send out microsurveys, and more. I look forward to working with my developers and UI team to improve our customer experience in the coming year. Review collected by and hosted on G2.com.

It's difficult to get specialized attention from Purple, even as a large enterprise. I find that most of my questions lead back to the same answer: "Contact our support team". As the point of contact for a large team suffering from consistent issues within the portal, this is an unsatisfactory answer and a major point of frustration. The portal makes it difficult to collect large batches of useful data, as downloads are miserably slow for large data sets. Review collected by and hosted on G2.com.

The combination between the technology offering and the people you work with. There has been no difference between the attentive 'sales' team and the service since we've become a customer. We were able to conduct a proof of concept with clear objectives (that we surpassed) and were guided through a seamless and quick integration, which allows us to deliver an enhanced customer journey offering and a clear return on investment. Review collected by and hosted on G2.com.

We integrated directly with our CDP which required a little further understanding between both parties. It was brand new so we hit a few bumps along the way but working with people who really cared about achieving our goal showed what a great team we have to work with at Purple. Review collected by and hosted on G2.com.