Purple Reviews & Product Details

The combination between the technology offering and the people you work with. There has been no difference between the attentive 'sales' team and the service since we've become a customer. We were able to conduct a proof of concept with clear objectives (that we surpassed) and were guided through a seamless and quick integration, which allows us to deliver an enhanced customer journey offering and a clear return on investment. Review collected by and hosted on G2.com.

We integrated directly with our CDP which required a little further understanding between both parties. It was brand new so we hit a few bumps along the way but working with people who really cared about achieving our goal showed what a great team we have to work with at Purple. Review collected by and hosted on G2.com.

Purple does what we need them to do: providing a stable portal for our users to access the internet on the go. They do this well. The user interface of the portal is pleasant, and I appreciate having the flexibility to alter the user flow, send out microsurveys, and more. I look forward to working with my developers and UI team to improve our customer experience in the coming year. Review collected by and hosted on G2.com.

It's difficult to get specialized attention from Purple, even as a large enterprise. I find that most of my questions lead back to the same answer: "Contact our support team". As the point of contact for a large team suffering from consistent issues within the portal, this is an unsatisfactory answer and a major point of frustration. The portal makes it difficult to collect large batches of useful data, as downloads are miserably slow for large data sets. Review collected by and hosted on G2.com.

What the brand values ​​most is the support of the supplier in order to grow and improve your metrics.

Every time we have any questions to see how to improve our analysis we can receive a meeting with our agent and in an hour give us solutions for the future of the tool. You can always adapt to our times and constantly make webinars so that we follow good practices. Review collected by and hosted on G2.com.

We don't like to see the global context without thinking of smaller markets like ours where people's behavior is different from a tool like the one we have today. Review collected by and hosted on G2.com.

Purple is always evolving its tools for the better of the costumer. Looking for more accurate data and working on its vizualization. The support group is always ready to help when troubleshooting or explaining its tools. Review collected by and hosted on G2.com.

At first i felt los in how to navigate the platform and through reporting, but through time new seminars have been happening and mos simple tools have been added, making the platform easier to use. Review collected by and hosted on G2.com.

Robust means of integrating data collected in WiFi registration with an overall digital ecosystem: analytics, advertising audience list population, advertising attribution reporting, and conversion optimization. Review collected by and hosted on G2.com.

The process for resetting your password is a touch cumbersome :) Review collected by and hosted on G2.com.

1) Cloud access helps to monitor from remote location

2) Simple Dashboard for laymen to understand

3) Data analytics is very good

4) 24-7 Support Review collected by and hosted on G2.com.

i don't think i would dislike purple ... Review collected by and hosted on G2.com.

Have been working with the team at Purple Wi-Fi for several months now and it's clear that it's well supported, with several new features released. The team are very proactive and regularly have follow up calls to try to ensure we have the best experience possible. The dashboard for managing the Wi-Fi is very flexiblle in terms of analytics/reporting and gives us some fantastic inghts. Review collected by and hosted on G2.com.

We'd like to have more flexibility when it comes to designing e-mail campaigns off the back of Wi-Fi signups. This also applies to splash pages, although they are a bit more customisable. The best solution would be the ability to upload our own HTML.

Also, we would like to be able to download our weekly e-mail reports from the dashboard in the form of a PDF document. It would be great if we can get a monthly report in this format. Review collected by and hosted on G2.com.

Using the Purple WiFi portal is really simple with all its user friendly features. Purple have a development team which works hard to consistently find improvements to the portal, ensuring it stays ahead of the competition. There is now a feedback feature forum too which allows you to leave a request, the more people that agree with that request, the larger chance there is of Purple creating it. It gives users and partners some control of what they require on the portal.

The company in general is also easy to work with. You are assigned an account manager, as well as working closely alongside employees in different areas of the business. We've managed to build a successful relationship with many Purple employees, to ensure we help each other when needed. Review collected by and hosted on G2.com.

During the server switch there was a long period of roughly a month where the portal was very slow at times, hindering our day to day activities. Such as providing training for our customers but when the portal doesn't work, it can make us look unprofessional. However, we're fully aware that those changes needed to happen and in fact it was partly due to the improvements being made on the portal, which of course we are happy about. Review collected by and hosted on G2.com.

The user friendly backoffice environment. And Purple offers more then only Guest WiFi like the marketing tool that comes with it. Also Purple gives us insights in the use of our venues. Review collected by and hosted on G2.com.

Some things you need to figure out yourself because some parts are not that good translated to our native language. Review collected by and hosted on G2.com.

As a technical perspective easy to implement, and the analytics section on web UI of Purple. We can see the user details and determine our customer characteristics. In addition to all, we can easily compare the network usage of different locations. Review collected by and hosted on G2.com.

We found the e-shot feature is quite slow for our marketing purposes. At the initial process, we thought that e-shots are working like sending e-mails Review collected by and hosted on G2.com.

It's true when they say the company of Purple WiFi are valuable. They provide wifi easily and they were the first company to create such a high demand for needing wifi in the work place for when we do presentations and need the connection in a place we normally don't have it Review collected by and hosted on G2.com.

I haven't had a bad experience yet to be able to explain my dislikes. Review collected by and hosted on G2.com.

Purple solution is very simple to use and improves greatly Guest user WiFi experience Review collected by and hosted on G2.com.

Sometimes users are confused with too many options offered on the splash page Review collected by and hosted on G2.com.

The analytics is where Purple comes into its own - fantastic reporting and breakdown of data. The new portal is especially user friendly and helpful for setting up automated reporting Review collected by and hosted on G2.com.

Not easy to edit spalsh pages etc Portal can be slow at times. Review collected by and hosted on G2.com.

I like it since it is very easy to use work in a comfortable and safe way. It is a multi functional program. It adapts to any kind of environment, whether in work or out of reach in remote places, purple wifi is very effective, constantly updated, Esexelente to work with clients and co-workers Review collected by and hosted on G2.com.

I can not find you how to store the data in my own database, Review collected by and hosted on G2.com.

Purple Wifi is ideal for combining guest wifi and marketing.

The customers get free Wifi and we have the possibility to send marketing material to the customers. We can also start short surveys to get to know the customer even better. Review collected by and hosted on G2.com.

The dashboard has too long loading times. Review collected by and hosted on G2.com.

Able to generate details information of customers Review collected by and hosted on G2.com.

No able to generate Unique visitors on multiple venue Review collected by and hosted on G2.com.

Strong platform. Knowledgable support team. Review collected by and hosted on G2.com.

New Twilio approach is bad. The old SMS approach was much better. Twilio does not support all regions, and more expensive for Saudi and Middle East.

Support response time is slow. Review collected by and hosted on G2.com.

Purple provides a complete solution, it has almost all features and functionality that we could ask for. Their system is more mature than many of their competitors and things tend to work better. Review collected by and hosted on G2.com.

The user interface is not very intuitive. It takes a while to figure out how to accomplish what seems to be fairly simple tasks. There is a fairly steep learning curve. Also, the functionality in terms of design is more limited than I would like. This gap is closed some by the ability to use custom code, but this makes it more difficult to execute, requiring a programmer (although they did provide some templates to help get us going). Review collected by and hosted on G2.com.

Really easy to use very effective and reliable service. Review collected by and hosted on G2.com.

Nothing everthing is fine I havent any negatives Review collected by and hosted on G2.com.

How i can see the dash board and quickly adjust the survey when needed. Review collected by and hosted on G2.com.

we cannnot save the data into our own data base. Review collected by and hosted on G2.com.

Love the user experience from the first day of use... Review collected by and hosted on G2.com.

No comment. Very satisfied. No issues have yet to come up Review collected by and hosted on G2.com.

The ability to capture guest emails is incredibly powerful and effective. I've never seen anything grow a database like Purple Wifi can. Review collected by and hosted on G2.com.

On the expensive side, but well worth it. Review collected by and hosted on G2.com.

The easy interaction of people for free is what I like the best at Purple wifi. Review collected by and hosted on G2.com.

Meeting cheaters that use the easy interaction of purple wifdi is what I dislake the most at purple wifi. Review collected by and hosted on G2.com.

Used the product to capture client information for marketing purposes Review collected by and hosted on G2.com.

Would block users for using internet access even after signing in Review collected by and hosted on G2.com.

Making offline business more smart and feeding with Rich analytics. An optimal and most economic way to market to the customers. Always evolving with more technology. Review collected by and hosted on G2.com.

There is not much to dislike as such, but would have been more grateful had purple would have given same amount of significance in Marketing as it does to European and U.S. Review collected by and hosted on G2.com.