SC

Sara C.

events and communications office

Small-Business (50 or fewer emp.)

5/4/2018

"Pure Chat for word press review"

4/5

What do you like best about Pure Chat?

I appreciate having a way to directly chat with consumers/viewers of our word press site. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

So far, we have not had any problems that would be worth mentioning. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/14/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Decent "

2.5/5

What do you like best about Pure Chat?

It is easy to use and allows me to communicate with other associates Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It runs slowly at times and it seems that messages get lost Review collected by and hosted on G2.com.

IO

Verified User in Online Media

Small-Business (50 or fewer emp.)

12/6/2017

"Pure Chat Experience"

3.5/5

What do you like best about Pure Chat?

You can have a "quick" statement file to answer commonly asked questions to the customer without having to retype the message over and over. Can quickly help a customer instead of taking several min. on a phone call with them. Like that you can see the name and email of the customer chatting. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It would drop our chats often off line and the customers would have to wait inline again to reach us. So have to email customers to explain and apologize for dropping there call. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I don't know of other systems to compare this to. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Customer service for our online educational program. Quick response to teachers so they do not have to call in and take more time on the phone. Some things can easily be taken care of on chat. If they are having a tech.problem we can quickly get it to the IT dept and respond to the customer a solution or time frame. Review collected by and hosted on G2.com.

IS

Ivy S.

LAA

Small-Business (50 or fewer emp.)

6/8/2018

"Intern "

5/5

What do you like best about Pure Chat?

It’s so easy to use on both parties ends. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Sometimes the software has a delayed processing which interferes with communication. Review collected by and hosted on G2.com.

AF

Amy F.

Job Research Specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

4/24/2018

"PureChat - User Friendly Platform "

5/5

What do you like best about Pure Chat?

I love the ease of use of PureChat. Managing multiple chats is simple. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

For some reason, PureChat slows down my computer at times. Review collected by and hosted on G2.com.

MD

Matias D.

Project Management Analyst

Mid-Market (51-1000 emp.)

4/10/2018

"Great tool to use"

3.5/5

What do you like best about Pure Chat?

Pure chat is a great tool to use effectively for communication with team members. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

The software sometimes can be slow at times. Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

6/14/2018

"I enjoy using it because it is very convenient"

4.5/5

What do you like best about Pure Chat?

I like to simplicity of the software and how it is made for easy access Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

There can be alot of notifications and kind of messy Review collected by and hosted on G2.com.

KN

Katrina N.

Account Manager/Customer Service

Publishing

Mid-Market (51-1000 emp.)

12/6/2017

"Pure Chat has been a great way to help our customers quickly. "

4/5

What do you like best about Pure Chat?

I like that we know the location they are chatting from since we service customers in all 50 states. It helps us find their orders, etc. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I dislike the feedback feature. I think we should be rated on a scale of effectiveness...not a "black or white" type of response. Review collected by and hosted on G2.com.

MT

Max T.

CFO

Financial Services

Small-Business (50 or fewer emp.)

12/7/2017

"A++ "

5/5

What do you like best about Pure Chat?

PureChat has made it easy for us to connect with potential new clients as well as existing customers. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I don't really dislike anything, however I would like them to heat maps. Review collected by and hosted on G2.com.

UE

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

12/25/2017

"Review of pure chat"

3.5/5

What do you like best about Pure Chat?

Interacting with wide range of people abroud since it gives u lots of suggestion to choose from when you whant to chat. Its quite awesom Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

When you move out of the page to browse for another things u cant notice any new message since their is no sound notification Review collected by and hosted on G2.com.