MR

Miguel R.

Customer Support

Enterprise (> 1000 emp.)

2/11/2019

"The chat that will change your way of thinking and writing"

3.5/5

What do you like best about Pure Chat?

Pure Chat, is a 100% free chat, complement of Live, for WordPress. One of its great advantages are its unlimited chats and three users completely free. All customizations of chat widgets, transcription history, e-mail forms when this is not available, activators, among other positive aspects.

You can customize any part of the chat box, with unlimited colors, eye-catching animations and custom images available. Beyond the eyes, Pure Chat is also a very capable live chat tool. The functionality includes powerful analytics, multiple chat management and proactive chat activators. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

The main negative aspect of this application is that without Internet we can not access. A more typical aspect of the application is that we only have a maximum of three users, if we need more, we must buy them. The versatility in its infinite colors for chat boxes makes the application lack sobriety and seriousness, a negative factor if we use it in a private company. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Practical, simple and dynamic chat to interact with anyone, at any time. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We are in obtaining the maximum benefit of this super application. As it is in the network that is accessed, it is very innovative and it is not necessary to download a program that occupies space, we only need internet and that's it.

As it is a new application, we are taking full advantage of it so that in the future it will position itself as its great competitors, and be used by many more people, who are looking for something innovative, familiar, practical and simple. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

8/18/2019

"Customer service representative"

4/5

What do you like best about Pure Chat?

It does its function... allows me to reply to customers remotely Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Wish it can notify me attentively when someone request a chat. I don’t notice right away when someone comes on and can’t sit and wait on screen all day Review collected by and hosted on G2.com.

KL

Kelly L.

Freelance employee

Mid-Market (51-1000 emp.)

1/31/2019

"The best free chat software!"

5/5

What do you like best about Pure Chat?

I just love PureChat! First of all, I love that it's free (I mean, who wouldn't like that). The free version has just enough features for our use. It lets you customize a lot of things like the chat box appearance, the option to have questions emailed, mobile vs desktop appearance, etc. You can have as many staff members as you need and easily invite them via email so they can login on their own page. You can set up canned responses so you're always ready. Transcripts of each chat are available so you can review and follow up as needed. You can easily put the chat on any website with a simple code they provide and you manage it all on their platform. So easy! Their support is also really helpful. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I haven't run into much I dislike about PureChat. One thing that would be nice is the ability to be able to email users back through the platform with your own email. As it stands now, you have to copy their email address and question and email them back through your own email platform. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I would say - GO FOR IT. Use the free version and check it out. There is absolutely nothing to lose. In my opinion, there is nothing you really need in the paid-for versions. The free version is where it's at! Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We are able to provide virtual reference to our patrons on our website. This is an innovation for us and a step in the right direction. Review collected by and hosted on G2.com.

AG

Amanda G.

Patient Success Team Customer Service Representative

Mid-Market (51-1000 emp.)

1/3/2019

"Pure Chat is Purely Awesome!"

5/5

What do you like best about Pure Chat?

What I like best about Pure Chat is how we can interact with patients who prefer not to come in to our local branch offices or call. We live in a digital world and this is just one other way to help people who have problems with either our goods or our services and make a difference. Pure Chat is both easy to use as a patient and as a customer service representative. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

What I dislike about Pure Chat is simply the fact that there is an option not to be in the Pure Chat answer queue. It makes it easier for breaks, but it's not automatic when you log into the computers here at work. This can sometimes lead to missed chat opportunities if we have fewer people or if the customer service representatives forget to log in when they first log in. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I highly recommend Pure Chat to anyone who wants to add virtual interaction to their websites for customer service. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

The business problems that we are solving with Pure Chat are that we can talk to people who perhaps would not have had a voice otherwise. It enables our customers who have autitory or verbalization issues to communicate easily and effectively with us without having to go through the hassle of email or interpreters. The benefit of Pure Chat is that we get to assist our patients of all types and abilities with minimal extra effort Review collected by and hosted on G2.com.

BR

Brandy R.

Routine Replacement

Mid-Market (51-1000 emp.)

1/3/2019

"Pure chat is an awesome tool"

5/5

What do you like best about Pure Chat?

Pure Chat is easy to use and convenient. I use Pure Chat on a daily basis. I like that we can connect with our more tech savvy patients more easily by using Pure Chat. Pure Chat also notifies us when we have missed a chat and it records all of conversations, which is very convenient. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I have not had any reason to dislike Pure Chat as of yet. Using Pure Chat is actually more convenient than talking on the phone. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

With today's growth in technology, I highly recommend using Pure Chat. Most people do not want to talk on the phone, they want to type and get a quick response. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Since we have added Pure Chat to our company, it has helped us communicate with our patients so much easier. Using Pure Chat seems to be a better alternative than talking on the phone for our patients that prefer texting or using instant messenger. Using Pure Chat seems to be very popular with our younger patients who do not like talking phone, or for patients that do not like being on hold waiting to talk to a representative. Review collected by and hosted on G2.com.

UB

Verified User in Banking

Small-Business (50 or fewer emp.)

11/3/2019

"Good skills in marketing "

3.5/5

What do you like best about Pure Chat?

I don’t no yet i use it for many times but I didn’t understand it more i need more time to use it Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Difficult when you register with this app Review collected by and hosted on G2.com.

DL

Derek L.

Co-Owner

Small-Business (50 or fewer emp.)

1/17/2019

"Intuitive Design"

4.5/5

What do you like best about Pure Chat?

I hate spending time learning how to use new technology given how quickly it is always changing. Pure chat provides a truly out-of-the-box solution with an intuitive dashboard. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It would be great to carry a particular conversation through from session to session and from email back to chat again. Not a huge issue as many customers don't reconnect, but for those that do - having "conversational marketing" [like Drift does] would be a nice feature Review collected by and hosted on G2.com.

LK

Lenarda K.

CSR

Mid-Market (51-1000 emp.)

1/8/2019

"Pure Chat is on the rise"

5/5

What do you like best about Pure Chat?

Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Continue to keep the free version. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/28/2019

"It's very helpful in talking with our overseas clients and customers."

4/5

What do you like best about Pure Chat?

Being able to talk to overseas clients and customers quickly through text. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Have had a few issues connecting at times or having to log back in. This can lead to some people leaving a chat before I'm able to get to them in time. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

It is very helpful for overseas customers and buyers, which is what we use it for. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Problem it is helping with is being able to reach out to overseas clients/customers. We hope it will continue to increase sales. Review collected by and hosted on G2.com.

EB

Eliza B.

Account Manager

Food & Beverages

Small-Business (50 or fewer emp.)

1/19/2019

"Great way to chat"

5/5

What do you like best about Pure Chat?

Here at the sugar shack I use it to communicate to my current customers and future customers. I love how easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I can not think of anything negative to say About this chat. Review collected by and hosted on G2.com.