JW

joey w.

a very necessary and useful tool

Mid-Market (51-1000 emp.)

4/25/2019

" a very necessary and useful tool"

4/5

What do you like best about Pure Chat?

I like it a lot because it is a very simple solution to be able to support the clients in real time thanks to its control panel that is quite simple and intuitive, it is easy to implement and no guidance or previous experience is needed to use it, for what I consider a great ally. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I do not dislike anything, for the moment I have experienced many benefits so I could not complain, I will continue using your services Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

highly recommended if you want to improve the user experience on online platforms, which would make them safely return as they feel well served Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It has helped me to maintain a better communication with my clients since as a company we obviously care about our customers, so it has been very pleasant the easy way we can serve them, the communication interface is very intuitive so they can be attended to several clients at a time to avoid delays in the support Review collected by and hosted on G2.com.

EC

evan c.

very useful has helped me a lot in communication with work team

Mid-Market (51-1000 emp.)

4/13/2019

"very useful has helped me a lot in communication with work team"

4/5

What do you like best about Pure Chat?

I really like the ease with which you can start to implement this software because its control panel is very simplified so there will be no major complications to learn how to use it, in my experience it has greatly facilitated the communication process between clients and My work team making the experience by both parties much more pleasant Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

for the moemnto I have not got a function that I dislike, since in general purechat has helped me to improve the service that I offer in my web Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

It is highly recommended if you have a network in which you want to implement this type of chats in order to make the communication more fluid is very efficient and you can try their functions for free if it is useful you can enter a plan payment to improve the experience Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It has helped me a lot in giving a better support to the clients in my site, since it can be reached in a more personal way, solving any inconvenience that they have and making their experience more pleasant so that they can use our services with all the trust Review collected by and hosted on G2.com.

AD

Amanda D.

Customer Service Representative

Mid-Market (51-1000 emp.)

1/8/2019

"Best Chat Software!"

5/5

What do you like best about Pure Chat?

What I like best about Pure Chat is how easy it is to use for both customer service representatives as well as our patients. It is intuitive and able to be customized to each branch of the company's needs to make communication more effective and helpful. Our patient's have had absolutely no difficulty using the feature on our websites and we have even gotten frequent positive feedback regarding how convenient it is for them. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

What I dislike about Pure Chat is more of a routine issue than an issue with the program; The customer service representatives have to actually sign in to the website in order to use it and they don't always remember to do that, but we have had this as a company for a very short amount of time and already it is getting to be more of a habit for all of the representatives. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I highly recommend Pure Chat to anyone thinking about using it. It is easy, less expensive than at least 1 competitor on the market that I know of for sure and it looks good on our websites. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

The business problems that Pure Chat is solving is our phones being tied up all of the time. If a patient is looking at our website and has a question, they just ask right then without having to be put on hold to get in touch with a live person. The benefits that we are seeing is an overall increase in customer / patient satisfaction with our company and our services. Review collected by and hosted on G2.com.

MP

Marisol M P.

Customer Support Specialist

Consumer Goods

Enterprise (> 1000 emp.)

2/25/2019

"Purechat the best option for small and large companies"

4.5/5

What do you like best about Pure Chat?

I love the free option for people who are just starting with their business, then you can purchase one of the 2 existing plans as you grow. The notifications work great, it has a version for iOS and Android which is also appreciated. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It only allows up to 3 agents for support with the free version, but we bought the one for 10, so we are more than satisfied. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Integration is easy, it has many additional options if you purchase a better plan, and also the prices are very good, very happy with Purechat. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It allows us to easily connect remote chat support on the website, and with this, we are attending to our visitors day by day. That users can share files is very useful. Review collected by and hosted on G2.com.

NP

Nikos P.

C#/C++ CT/CTI Developer

Small-Business (50 or fewer emp.)

2/27/2019

"Awesome Functionality"

5/5

What do you like best about Pure Chat?

Mostly i like the integration features which allows you to combine things. Especially, you can have Pure Chat messages as notifications in Slack and you can integrate it with WHMCS same time. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I believe the growth plan could have more than one website.The embedded report could have more statistics than it has. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Use the amazing integration features and mostly the Google Analytics Integration where you can have a completely report about your business in some minutes.

Also i recommend to enable the WHMCS integration Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

PureChat provides an excellent environment to design the webchat before you embed it, that helps many customers to design their own layout. Except that, with zapier integrations, you can have integrated solutions with zero coding. Review collected by and hosted on G2.com.

MJ

Mr. J.

Trevor Jones

Small-Business (50 or fewer emp.)

6/12/2019

"No cost live chat software that actually works!!"

4/5

What do you like best about Pure Chat?

It’s free of charge and has all the features of a premium service. Change the design to match your companies color scheme. Insert your logo. No ads. Includes mobile app for chatting on the go and a hosted support page for interacting with your clients in a secure environment. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Have yet to find anything that was dislikable. Works perfectly. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I would say you have nothing to lose and everything to gain. Pull the trigger. The Wordpress plug is so simple it’s hard to believe. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Live chat customer support plugin on our website. Opening and closing tickets. AI and bot enabled. Custom UI/UX. Review collected by and hosted on G2.com.

DT

Debbie T.

Bookkeeper

Small-Business (50 or fewer emp.)

2/24/2019

"Reasonably priced, efficient chat software"

5/5

What do you like best about Pure Chat?

I really like the ring options because I can always tell which ring is Pure Chat , also the function that allows you to invite other team members into the chat, even from different departments, others can join in on the chat and you can stay in the chat or leave it , it's really great been able immediately to bring others into the chat. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

While there is a free plan but of course without all the extras, but as far as the paid plan, I really don't like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

If pricing and efficient is what you're looking for then I very much recommend Pure Chat and with the free plan Pure Chat offers...you have nothing to lose , only to gain since Pure Chat is an excellent chat software with so many great feautures, a great tool to interact with others! Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Very beneficial to be able to see when a client is logged in and being able to to make sure they have received all the correct information and being able to save and send a copy of a conversation is also very helpful. Review collected by and hosted on G2.com.

MS

MUHAMMAD SALMAN S.

Finance Manager

Mid-Market (51-1000 emp.)

10/23/2019

"CHAT ROOM"

5/5

What do you like best about Pure Chat?

i like the concept of the app. Pure chat themes the use of this app Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I dislike the unusual pop ups and some disturbing ads Review collected by and hosted on G2.com.

CC

Cristyn C.

Recruiter

Mid-Market (51-1000 emp.)

3/1/2019

"Purechat One of the best to start"

4.5/5

What do you like best about Pure Chat?

It has a very good user interface, I also think that they have updated this and for the customers, this is appreciated. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Sometimes if an agent takes a little time to answer a chat, you can disconnect, I think it's a point to pay more attention. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I think it's the first option that a person or company should use if you like you can update the plan. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We have been using Purechat a few months ago and the experience has been very good, there is a team of agents who can be attentive to all questions from visitors, you can also exchange files, this is great so far. Review collected by and hosted on G2.com.

MC

Martha C.

Customer Service Representative

Retail

Mid-Market (51-1000 emp.)

3/6/2019

"A good chat and with good integration options"

4.5/5

What do you like best about Pure Chat?

I like the integration options with a single click, it is easy to use the panel, the client's chat is registered in case you have to answer after the client left the chat Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

PureChat It does not give much time to respond to customers in real time Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

The best thing is that you have a free trial version for people who have a small business or want to try the service first. It is good to think of all consumers. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

PureChat gave are business an easy way for our clients to ask us a question and respond to them when we get back. Review collected by and hosted on G2.com.