--- title: Pure Chat Reviews meta\_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 207 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Pure Chat Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315297&qs=pros-and-cons#reviews) Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315408&qs=pros-and-cons#reviews) Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=1613113&qs=pros-and-cons#reviews) Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315290&qs=pros-and-cons#reviews) Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315308&qs=pros-and-cons#reviews) Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315317&qs=pros-and-cons#reviews) Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. [(1 mentions)](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=1613129&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Pure Chat ##### 1. Ease of Use Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Reliable and easy to use" What do you like about Pure Chat? Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support ##### 2. Easy Setup Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315408&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Reliable and easy to use" What do you like about Pure Chat? Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support ##### 3. Features Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=1613113&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Reliable and easy to use" What do you like about Pure Chat? Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support ##### 4. User Interface Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315290&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Reliable and easy to use" What do you like about Pure Chat? Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support ### Top Cons or Disadvantages of Pure Chat ##### 1. Bugs Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315308&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Reliable and easy to use" What do you dislike about Pure Chat? Notifications doesn't work all the times and need background connection. Needs an ability to pull out customized reports ##### 2. Inadequate Reporting Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=2315317&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Reliable and easy to use" What do you dislike about Pure Chat? Notifications doesn't work all the times and need background connection. Needs an ability to pull out customized reports ##### 3. Limitations Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. [ See 1 mentions ](https://www.g2.com/products/pure-chat/reviews?filters%5Bsentiment_snippet%5D=1613129&qs=pros-and-cons#reviews) See Related User Reviews ![Mandip Singh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mandip Singh P.") MP Mandip Singh P. Mid-Market (51-1000 emp.) 4.0/5 "Incredible Chat Solution" What do you dislike about Pure Chat? Agen to delete the chat, That not good as per my requirement. ## Top-Rated Alternatives [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark") Olark 4.3/5(224) ](https://www.g2.com/products/olark/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/pure-chat/competitors/alternatives) JS Jimmy S. Enterprise (\> 1000 emp.) 10/6/2020 "It has many other customizations that allow me to capture more data from my clients" 4/5 What do you like best about Pure Chat? Its interface is quite easy to use and incorporate into other applications, for example, I installed it in my wordpress domain and it has been working perfectly, without any inconvenience, in addition, thanks to this application I have been able to increase interaction with my clients in a much faster and more fluid way than before, since I can respond immediately to the different requests that users present via online chat, it also has many other customizations that allow me to capture more data from my clients through the same chat, for example, the option of incorporating a telephone number and address, the fact that I also have a mobile application is very useful for me to maintain contact with my clients, even when I do not have a computer to hand. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? He tends to disconnect from chat a lot, so I have to constantly log in to keep in touch with my clients. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? It has been very useful to me to carry out the customer service procedures of my company through the online chat that they provide so that we can integrate it to our web site, so achieving communication between the client and my brand now it's easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RC Rhyley C. Mid-Market (51-1000 emp.) 5/19/2020 "very powerful professional Pure chat" 3.5/5 What do you like best about Pure Chat? easy this programs is to use and allows potential clients to email me if I'm not available or active on the website I also like that it saves the transcripts and client contact info also shows where the client is located and how many times they have visited the website Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Looking around website because then I have to go back and start the pure chat over again and then hope they connect me with my previous agent otherwise I have to explain the entire question or issue again Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Pure chat is the chatting software that is mainly used for business it is very efficient and effective software that very helpful in business organisation to securely chat very straight forward tools that puts you in direct connection with people you are hoping to reach Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/28/2020 "Pretty self explanatory interface but not too helpful with workflow" 2.5/5 What do you like best about Pure Chat? The setup was incredibly easy and quick to do. Using it was also a pleasure, it was almost impossible to miss a chat while using Pure Chat. The app is also very user friendly. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: It would be ideal to use pure chat with another app. It's a plus that they have both PC and mobile apps but the frequent glitches and slow response made it difficult to rely on. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Pure chat made it incredibly easy to communicate and connect with clients. However, there have been bugs and glitches that made the experience unpleasant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kristina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristina P.") KP Kristina P. Online Business Development Mid-Market (51-1000 emp.) 10/4/2019 "Great tool for online chatting" 5/5 What do you like best about Pure Chat? It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Signs you out if you are inactive for a certain amount of time. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: No recommendations. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Easy way to assign chats to customer service reps so that you know it is being taken care of. Quick notification and pop ups so that you can respond promptly. You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nataly R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataly R.") NR Nataly R. Especialista administrativo Mid-Market (51-1000 emp.) 12/30/2019 "Powerful live chat tool for e-commerce" 3.5/5 What do you like best about Pure Chat? A great live chat tool that helps small businesses provide instant responses and reach many potential customers. The platform features are simple and the general interface facilitates good communication with customers who need a quick response. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? The tool has worked perfectly on the website, for now I have not found any error. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: With pure chat I have accelerated the work and increased sales, the tool also tracks where customers come from. With this great tool you can provide good customer support. I recommend it for companies that have many customer service requests. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? To implement the chat box on the website, you just have to copy and paste the code, you can also personalize the chat's appearance, configure the forms you want people to fill out before communicating with you. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NR Noemi R. Business Development Manager Small-Business (50 or fewer emp.) 6/15/2019 "Communicate effectively with Pure chat" 5/5 What do you like best about Pure Chat? What I like about Pure Chat is the simplicity of using it for both the representatives of support as for our customers. It is intuitive and genuine can be customized and make communication more accurate and efficient. I like its interface and its speed Review collected by and hosted on G2.com. What do you dislike about Pure Chat? I would like you to have a solid free version so that it would be much better than talking on the phone, it would be very helpful, they could also create an app for the computer desk so we would avoid keeping the browser open and it would be even more fast Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: If you are looking for prices and efficiency, I recommend Pure chat since she has what she needs needs, is the best tool to interact with others Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? The saving of time and communication has improved by 35% of how we handled it before to use pure chat, we are taking full advantage of them since it is an innovative product and efficient Review collected by and hosted on G2.com. Show More 7/28/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![MUKUL R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MUKUL R.") MR MUKUL R. Digital Marketer Mid-Market (51-1000 emp.) 7/21/2019 "Purechat is a good application to chat with you potential customers" 4.5/5 What do you like best about Pure Chat? Pure Chat is simple to use and handle, enables individual discussions together with your clients, creating a long-term connection, offers stunning visuals and pictures to find out the analytics of chat eventually, you are able to keep track of the fulfillment of the customer to help make choices regarding their employees or discover what customers might be paying. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Occasionally the patiently waiting time might take time, and purechat has a tendency to detach, is usually a little aspect that I have to resolve. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: Pure Chat is most effective for doing the communication with your clients, I must recommend this application, try this once and I am certain that you will not be dissatisfied. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Great services, assistance is vital to keep the relationship with clients and that is really simple to use, an individual who doesn't know a lot regarding the subject can completely utilize it with little know-how. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 10/30/2019 "Fair Priced, Clean UI and Excellent Settings" 4.5/5 What do you like best about Pure Chat? Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RS Ryan S. Retail Product Specialist Small-Business (50 or fewer emp.) 10/22/2019 "Must have tool for your Arsenal " 4.5/5 What do you like best about Pure Chat? Easy integration into Hubspot, Location, date, Transcript retrieval, Ability to view site traffic with historic comparison Review collected by and hosted on G2.com. What do you dislike about Pure Chat? The Smile and frown feature, 9/10 a frown was due to the end-user losing connection or they did not like an answer to a question. Either develop this feature to a measurable KPI or lose it because as of now it is trivial. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? A growing population of people hate human interaction, This allows me to still capitalize on this business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Chief Security Officer Small-Business (50 or fewer emp.) 7/6/2019 "Pure Chat as a means of personal communication with your customers" 5/5 What do you like best about Pure Chat? Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: Customize the appearance of the chat to fit your company, add a personal photo so that your customers see that behind your website there are real people, follow up on the satisfaction of your customers, watch your volume and the response time of your agents, provide a chat box in the control panel among other very good things you will find using Pure Chat. Simply what you need for the best communication and customer service you want for your website Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website Review collected by and hosted on G2.com. 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