--- title: Pump Reviews meta\_title: 'Pump Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Pump works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 48 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Pump Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from **significant cost savings** with Pump, reporting reductions in AWS bills by up to 60%. [(7 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824386&qs=pros-and-cons#reviews) Users love the **ease of use** of Pump, finding it straightforward and efficient for cost management and setup. [(7 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824943&qs=pros-and-cons#reviews) Users benefit from **significant savings** with Pump, achieving reductions of up to 60% on their AWS expenses. [(5 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824852&qs=pros-and-cons#reviews) Users highlight the **significant cost savings** with Pump, achieving up to 30% reduction in AWS bills efficiently. [(4 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824374&qs=pros-and-cons#reviews) Users commend the **easy setup** of Pump, noting a smooth onboarding and automatic AWS account integration. [(4 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=2377006&qs=pros-and-cons#reviews) Users report serious **billing issues** with Pump, including unfulfilled promises and frustrating obstacles to offboarding. [(3 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824464&qs=pros-and-cons#reviews) Users report **poor customer support** , with delayed responses and unresolved issues causing significant frustration. [(3 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1985719&qs=pros-and-cons#reviews) Users report significant **update issues** with Pump, including missing credits, billing errors, and poor support responsiveness. [(3 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1985718&qs=pros-and-cons#reviews) Users report significant **confusion** due to poor internal communication and conflicting information from team members. [(2 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=2376997&qs=pros-and-cons#reviews) Users report **confusing cost management** and unfulfilled savings promises, leading to increased expenses instead of reductions. [(2 mentions)](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=2259139&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pump ##### 1. Cost Saving Users benefit from **significant cost savings** with Pump, reporting reductions in AWS bills by up to 60%. [ See 7 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824386&qs=pros-and-cons#reviews) See Related User Reviews ![Ayush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush M.") AM Ayush M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless AWS Billing with Top-Notch Support" What do you like about Pump? I truly appreciate Pump for its ease of use and clear understanding of billing services, especially in handling AWS billing with payments available in ![Jonathon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathon R.") JR Jonathon R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AWS Management and Outstanding Support" What do you like about Pump? Pump are really good when it comes to wanting a hands-off approach to your infrastructure. If you haven't got the resource or the time to understand A ##### 2. Ease of Use Users love the **ease of use** of Pump, finding it straightforward and efficient for cost management and setup. [ See 7 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824943&qs=pros-and-cons#reviews) See Related User Reviews ![Ayush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush M.") AM Ayush M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless AWS Billing with Top-Notch Support" What do you like about Pump? I truly appreciate Pump for its ease of use and clear understanding of billing services, especially in handling AWS billing with payments available in ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Save 60% using Pump!" What do you like about Pump? Easy to use! We save over 60 percent of our ec2 spend with it ##### 3. Savings Users benefit from **significant savings** with Pump, achieving reductions of up to 60% on their AWS expenses. [ See 5 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824852&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathon R.") JR Jonathon R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AWS Management and Outstanding Support" What do you like about Pump? Pump are really good when it comes to wanting a hands-off approach to your infrastructure. If you haven't got the resource or the time to understand A ![Yogesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh P.") YP Yogesh P. Small-Business (50 or fewer emp.) 4.5/5 "Significant AWS Savings Made Simple with PUMP" What do you like about Pump? By using PUMP, we have managed to lower our AWS bills by approximately 30%. ##### 4. Cost Reduction Users highlight the **significant cost savings** with Pump, achieving up to 30% reduction in AWS bills efficiently. [ See 4 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824374&qs=pros-and-cons#reviews) See Related User Reviews ![Ayush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush M.") AM Ayush M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless AWS Billing with Top-Notch Support" What do you like about Pump? I truly appreciate Pump for its ease of use and clear understanding of billing services, especially in handling AWS billing with payments available in ![Jonathon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathon R.") JR Jonathon R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AWS Management and Outstanding Support" What do you like about Pump? Pump are really good when it comes to wanting a hands-off approach to your infrastructure. If you haven't got the resource or the time to understand A ##### 5. Easy Setup Users commend the **easy setup** of Pump, noting a smooth onboarding and automatic AWS account integration. [ See 4 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=2377006&qs=pros-and-cons#reviews) See Related User Reviews ![Ayush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush M.") AM Ayush M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless AWS Billing with Top-Notch Support" What do you like about Pump? I truly appreciate Pump for its ease of use and clear understanding of billing services, especially in handling AWS billing with payments available in ![Kai F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai F.") KF Kai F. Small-Business (50 or fewer emp.) 4.5/5 "Exceptional Onboarding and Support, Great Tool to Easily Reduce Your AWS Cost" What do you like about Pump? The onboarding was simply amazing. We directly had a nice call with a friendly sales rep, the setup/connection with our AWS account went fully automat ### 5 Cons or Disadvantages of Pump ##### 1. Billing Issues Users report serious **billing issues** with Pump, including unfulfilled promises and frustrating obstacles to offboarding. [ See 3 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1824464&qs=pros-and-cons#reviews) See Related User Reviews ![Campbell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Campbell M.") CM Campbell M. Small-Business (50 or fewer emp.) 0.0/5 "Bait and switch sales tactic, to hostage of their billing on AWS" What do you dislike about Pump? They offer zero means to offboard from their service despite claiming no contract. HAd to escalate to Amazon to get off their billing account. Pure ba ![Rahil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahil S.") RS Rahil S. 0/5 "Horrendous Support, Terrible Sales Experience." What do you dislike about Pump? I experienced significant challenges with Pump's service. The onboarding process was poorly handled, as I had to repeatedly remind the team to schedul ##### 2. Poor Customer Support Users report **poor customer support** , with delayed responses and unresolved issues causing significant frustration. [ See 3 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1985719&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.5/5 "Trash tier support, go elsewhere." What do you dislike about Pump? Their support is awful and they don’t give a shit. It’s unreal to have a dedicated slack channel and your point person takes one whole month to respon ![Rahil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahil S.") RS Rahil S. 0/5 "Horrendous Support, Terrible Sales Experience." What do you dislike about Pump? I experienced significant challenges with Pump's service. The onboarding process was poorly handled, as I had to repeatedly remind the team to schedul ##### 3. Update Issues Users report significant **update issues** with Pump, including missing credits, billing errors, and poor support responsiveness. [ See 3 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=1985718&qs=pros-and-cons#reviews) See Related User Reviews ![Rahil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahil S.") RS Rahil S. 0/5 "Horrendous Support, Terrible Sales Experience." What do you dislike about Pump? I experienced significant challenges with Pump's service. The onboarding process was poorly handled, as I had to repeatedly remind the team to schedul ![Noy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noy R.") NR Noy R. Small-Business (50 or fewer emp.) 0.0/5 "Overpromise, under-deliver, a case study" What do you dislike about Pump? We are a deep tech company with extensive experience in ML-ops and cloud infrastructure, so we took Pump.co’s pitch seriously when they promised us 30 ##### 4. Confusion Users report significant **confusion** due to poor internal communication and conflicting information from team members. [ See 2 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=2376997&qs=pros-and-cons#reviews) See Related User Reviews ![Ankit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit K.") AK Ankit K. Mid-Market (51-1000 emp.) 0.0/5 "Avoid: Internal Chaos Leaves Clients to Suffer Alone" What do you dislike about Pump? The biggest issue is the total lack of coordination and communication within the company. We were constantly bombarded with conflicting statements and ![Jonathon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathon R.") JR Jonathon R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AWS Management and Outstanding Support" What do you dislike about Pump? Honestly, not much to dislike. There was some confusion initially around things like onboarding discounts and how quickly costs come in, but that was ##### 5. Cost Management Users report **confusing cost management** and unfulfilled savings promises, leading to increased expenses instead of reductions. [ See 2 mentions ](https://www.g2.com/products/pump-pump/reviews?filters%5Bsentiment_snippet%5D=2259139&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathon R.") JR Jonathon R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AWS Management and Outstanding Support" What do you dislike about Pump? Honestly, not much to dislike. There was some confusion initially around things like onboarding discounts and how quickly costs come in, but that was ![Noy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noy R.") NR Noy R. Small-Business (50 or fewer emp.) 0.0/5 "Overpromise, under-deliver, a case study" What do you dislike about Pump? We are a deep tech company with extensive experience in ML-ops and cloud infrastructure, so we took Pump.co’s pitch seriously when they promised us 30 ## Top-Rated Alternatives [ ![CloudKeeper](https://images.g2crowd.com/uploads/product/hd_favicon/bea6421c8cd773abe3e4082de5482a18/cloudkeeper.svg "CloudKeeper") CloudKeeper 4.7/5(312) ](https://www.g2.com/products/cloudkeeper/reviews) [ ![Amazon CloudWatch](https://images.g2crowd.com/uploads/product/hd_favicon/1528476471/amazon-cloudwatch.svg "Amazon CloudWatch") Amazon CloudWatch 4.3/5(404) ](https://www.g2.com/products/amazon-cloudwatch/reviews) [ ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog") Datadog 4.4/5(726) ](https://www.g2.com/products/datadog/reviews) [ View All Alternatives ](https://www.g2.com/products/pump-pump/competitors/alternatives) ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") EC Verified User in Computer Hardware Small-Business (50 or fewer emp.) 7/16/2023 "Instant, Easy AWS Savings" 5/5 What do you like best about Pump? Have been saving ~60% on my AWS compute spend since I signed up. I like that the onboarding was completely self-serve and took truly seconds. Given it takes seconds and is completely free I would definitely encourage any company with significant AWS spend to sign up as there's really no reason not to. Review collected by and hosted on G2.com. What do you dislike about Pump? Really nothing comes to mind at the moment. Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? We, like almost all companies, were spending far too much money on AWS/IAAS. Pump helped us instantly reduce spend by 60% without any effort on our part and because it's completely free those savings are further maximized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Samay J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samay J.") SJ Samay J. Small-Business (50 or fewer emp.) 10/18/2023 "Must have product to save on AWS costs" 5/5 What do you like best about Pump? Pump is super easy to setup and the AWS linking process is also seamless. The team has been super helpful with their help and support. Review collected by and hosted on G2.com. What do you dislike about Pump? We have really enjoyed using pump so far. No cons as of now. Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? It helps us in reducing our AWS expense Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 11/16/2023 "Cut AWS cost by a considerable margin" 5/5 What do you like best about Pump? Pump is definitely a no brainer. It helped us a great deal in setting up within no time. As startups, our main worry was cloud cost which was cut by a big margin through pump. Review collected by and hosted on G2.com. What do you dislike about Pump? Nothing observed as downside. It is there to assist and ensure a big slash in AWS cost. Customer support is exceptional. Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? On boarding is so simple. Love the way product communicate. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Akshat S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat S.") AS Akshat S. Small-Business (50 or fewer emp.) 9/26/2023 "I've tested multiple AWS optimization tools, but this one is unique due to its group buying feature." 5/5 What do you like best about Pump? Ease of use as you don't have to anything and it's free. Ease of Implementation is there too. Customer support also offers onboarding support. And they have number of features for cost saving. Review collected by and hosted on G2.com. What do you dislike about Pump? How insights work? Ease of integration on billing level Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? Saving my clooud costs Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/29/2023 "Love pump!" 5/5 What do you like best about Pump? Pump is easy to use and quick to creat savings. It's a no brainer! Review collected by and hosted on G2.com. What do you dislike about Pump? Nothing! It's fairly simple to figure out and use Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? Saving on cloud costs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Musa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Musa A.") MA Musa A. Team Lead Small-Business (50 or fewer emp.) 8/19/2023 "Easiest savings ever done" 5/5 What do you like best about Pump? A breezy enrollement experience. It linked with our AWS account in a couple of minutes. Thier team is highly accessible and have emaculate technical skills. Review collected by and hosted on G2.com. What do you dislike about Pump? They checked all boxes. Nothing to dislike as of now. Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? Pump helps us cut down our AWS costs. Furthermore their team makes the experiance even pleasing as is highly user friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 8/21/2023 "Pump review- Highly Satisfied!" 5/5 What do you like best about Pump? What i like the most about pump is that it is extremely user friendly. From signing up to understanding how it works, it i s very easy and smooth. The team at pump is highly cooperative, accommodating and responsive. Review collected by and hosted on G2.com. What do you dislike about Pump? For now, i cant think of anything that i dislike about pump! Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? Pump has really helped my cut down my costs by almost 60% and i think thats the most important things for me. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/28/2023 "Amazing savings, easy onboarding" 5/5 What do you like best about Pump? Savings, ease of use and implementation, customer support and great product overall Review collected by and hosted on G2.com. What do you dislike about Pump? Love it already and can't wait for them to ship additional features. Review collected by and hosted on G2.com. What problems is Pump solving and how is that benefiting you? Significantly reducing our AWS bill Review collected by and hosted on G2.com. 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