Very easy to setup and remotely manage all of our systems, including patch management and endpoint protection. The customer service has been exceptional and the product development gives us confidence in the product for the future. Review collected by and hosted on G2.com.

There are very few but we think the web interface although practical could do with UX improvements / overhaul to make the product even better. Review collected by and hosted on G2.com.

I tried a few RMMs before landing on Pulseway. I was surprised by how easy it was to deploy and set up my environment. I was initially attracted to Pulseway due to the attractive pricing. Bigger RMMs were more expensive per seat than Pulseway, and I didn't have the seat volume to negotiate the price down. Pulseway's pricing was very straightforward, and honestly, it's pretty refreshing to deal with it that way. After the first year or two, I got a 3-year contract, and I'm quite happy I did.

I currently use it to update Windows workstations, manage other programs through patch management, set up alerts, remote access, deploy and uninstall programs, and I even use it for some security features like ransomware detection. Support has always been fantastic and available to help or even brainstorm with me on how to accomplish something. As a smaller user, their support even calls me quarterly to discuss any issues I may be having. It's reassuring that they are adding integrations and additional features so often. They have regular webinars from partners to explain new functionality or just to explain new features of the pulseway platfrom.

Their programmatic workflow feature is pretty interesting. You can make a workflow with multiple events and make it do some really cool things, e.g., if this process is active, do this; else, do this, then this. Another thing to consider is that this platform's UI and app support are top-notch compared to other RMM solutions I've seen. As someone who is not glued to my desk, I really appreciate having so much control via my phone. Overall, I've used the platform for quite a few years now, and it has my confidence. Review collected by and hosted on G2.com.

Pulseway's desktop remote access could use a little more polish, although it gets the job done for support sessions. I have normal users who need to remote into their machines, so I already use Splashtop Business and ended up not using Pulseway's remote tool much. I feel it would be nice if they offered even more templates for scripts and reporting. Since first signing up, they have added quite a few powerful ones, such as sending me a list of all active processes. I'd love more powerful scripts like that ready to go. They are adding new ease-of-use features like the device management tab, which allows you to run quick workflows and scripts on an individual machine or two machines without having to first set a scope manually, etc. I'd like these core platform improvements to be prioritized over third-party integrations. Review collected by and hosted on G2.com.

Pulseway, under the guidance of our dedicated Account Manager, James Norris, has been instrumental in our company's remarkable growth. Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue, a testament to their effectiveness. James consistently goes above and beyond, always available to answer calls and emails, ensuring we receive the support we need, when we need it. Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget. Moreover, the consulting advice we've received from Pulseway has been invaluable in navigating the daily challenges faced by MSPs.

We wholeheartedly attribute a significant portion of our success to Pulseway and James Norris. Their comprehensive solutions, combined with exceptional support and guidance, have been transformative for our business. We are confident that our partnership with Pulseway has equipped us with the tools and resources necessary to thrive for years to come. Pulseway has not only met but exceeded our expectations, and we are genuinely excited about the future of our collaboration. Review collected by and hosted on G2.com.

While our overall experience with Pulseway has been overwhelmingly positive, there have been occasional hiccups with integrating some of their solutions with other platforms commonly used by MSPs. However, these instances have been relatively minor and haven't significantly impacted our operations. Review collected by and hosted on G2.com.

Pulseway is simple, easy to use and the features it provides are all we need to be able to manage all of our PCs. The support team and the account manager have been amazing. Always responsive and helpful. Review collected by and hosted on G2.com.

The antivirus integration could use some improvement. we encountered some issues where we had to restart some machines multiple times in order to be able to install Bitdefender. Also, some sort of antivirus console could be available on the webapp instead of needing to connect elsewhere. Review collected by and hosted on G2.com.

I have been using Pulseway now for over 10 years, and in that time it has become indispensable. I can see that status of all my servers in one place, and get notification about anything on the servers that I need. Easy to configure, easy to use, and it has got me out of trouble so many times! Review collected by and hosted on G2.com.

I am really having trouble thinking of anything I really don't like about Pulseway. Review collected by and hosted on G2.com.

The software boasts an intuitive and aesthetically pleasing user interface, complemented by a plethora of robust and highly beneficial features. It has consistently demonstrated exceptional performance, significantly enhancing the efficiency and productivity of our organization. Review collected by and hosted on G2.com.

The Service Desk could benefit from the addition of several new features to enhance its functionality and improve user experience. Review collected by and hosted on G2.com.

We like the new, simplified licensing model, we love the integrations into other, supporting software and the step-by-step help and support is great.

We use Pulseway daily for support of & insights into our infrastructure.

The system is easy to use and quick and easy to implement. Review collected by and hosted on G2.com.

There doesn't seem to be any real network monitoring tools at the moment. Review collected by and hosted on G2.com.

Of all the RMM platforms I have worked with, Pulseway is the easiest to use. I am also not bound to a PC with it as the mobile app has pretty much all of the web interface functions. Installation and removal easier to work with as opposed to other platforms that shall remain nameless. It is worlds better than having nothing. Review collected by and hosted on G2.com.

Things I dislike about Pulseway

-none at the moment, previous gripes have been resolved

While I have some criticisms of Pulseway I am unable to artulate any at the moment and am happy with the product Review collected by and hosted on G2.com.

The continued support and customer service you provide is the best. Having a direct contact to help me with my needs and ensure i am getting the bestout of your product is something I cant not replace. Review collected by and hosted on G2.com.

I have hadne zero issues with pulseway up to this point. Review collected by and hosted on G2.com.

Pulseway allows me to remotely connect to computers to offer tech support. It also allows monitoring of our company server. The capabilities are very extensive, and whenever there is an IT need, Pulseway typically has a solution Review collected by and hosted on G2.com.

Not being an IT individual by experience, or by education, I know that we are leaving a lot of capabilities unused. Finding time to navigate the capabilities, and then implementing them, can be bit overwhelming. Review collected by and hosted on G2.com.