Pulseway Reviews & Product Details

Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The best feature of Pulseway is cost of implementation. They provide a great suite of tools for a very good price. They are moving in the right direction with group policies and cloud management. Review collected by and hosted on G2.com.

What do you dislike?

Their cross-platform support leaves a bit to be desired. They are very good with monitoring Windows systems. Even though they have agents for other systems they are not as powerful as Windows. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reach out for a trial of the software. If you mainly monitor Windows machines from a Windows machine then Pulseway offers a lot of comparable tools compared to their competitors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Pulseway for remote monitoring, management and maintenance for our clients. Review collected by and hosted on G2.com.

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Pulseway Overview

What is Pulseway?

Through Pulseway's apps or a web browser on your mobile device, you can restart services, issue commands, check utilization, restart systems, check disk space, and work with individual files without rushing back to your computer to do so. And you're not using a high bandwidth remote desktop session to do it either. You have instant and complete access to every Pulseway-enabled system on your network from anywhere. Pulseway's solution doesn't end with simple system up/down monitoring or with a "look but can't touch" view. Immediate alerts notify you so that you'll be the first to know when something goes wrong on your critical systems. As an administrator, you have full access to all services, file systems, command windows, and performance data. There's absolutely no administrative task that you can't perform. And you can automate your first line of defense by specifying alert conditions to trigger tasks such as restarting a process or running a script. Additionally, you can run command line scripts, batch files, commands, or PowerShell cmdlets to gather more information or to remedy a problem. By customizing monitoring and alerting on each system, you don't have to settle for a canned or out-of-the-box solution. Accept the defaults if you want or fine-tune each system to alert the way you want. Pulseway also enables you to monitor your applications using the REST API or the Cloud API. Display key runtime parameters, stats and use Web Hooks to interact with the monitored instances in real time. Send notifications when runtime parameters are out of bounds, errors occur or on any other events worth knowing about. Start managing embedded systems, websites, applications, backup scripts and more using any programming or scripting language there is.

Pulseway Details
Website
Languages Supported
English
Product Description

Pulseway lets you remotely monitor and control IT systems from any smartphone or tablet enabling busy IT admins to fix issues on-the-go and be more productive.

How do you position yourself against your competitors?

System monitoring can be expensive and difficult, but it doesn't have to be. Pulseway changes the enterprise monitoring and management game with its mobile management solution. Now you can receive alerts and manage your systems from anywhere on any device. Monitor and manage all of your Windows, Linux, and Mac servers and workstations with a simple app on your mobile device.


Seller Details
Seller
MMSoft Design
Company Website
Year Founded
2011
HQ Location
Dublin, Ireland
Twitter
@pulsewayapp
6,461 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
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Pulseway Screenshots

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Pulseway Reviews

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The product is highly capable for must functions when they work. The remote support solution is dependable and the interface is mostly easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

We struggled with the customer support team on response times. In general if you need support reach out to your account manager Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pulseway was intended to bring together our hosted and on prem RMM clients into one solution. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Price of the software is amazing, ease of use (mobile, web and desktop app interfaces), excellent support, has all the features I need and they keep adding more all the time. Review collected by and hosted on G2.com.

What do you dislike?

Antivirus options are limited and the Kaspersky client is a bit dated.

Only a limited amount of scripts included compared to another free RMM we use, however you can add your own scripts manually. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can easily monitor and manage hundreds of computers professionally and easily. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Installing the agent was easy. The PSA was faster to load pages than Itarian Review collected by and hosted on G2.com.

What do you dislike?

Per-endpoint RMM pricing, lack of integrations, lack of automations, lack of remote desktop

PSA was an old version of Kaseya BMS from before Kaseya acquired it that seemed to be lacking features Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I really don't know what advantage it has over Kaseya BMS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Main thing I was after was an RMM integrated tightly with the PSA. But their PSA felt very limiting to me, the documentation was very scarce, and I was not able to customize the processes and workflows to my liking. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ability to monitor, manage and patch servers and workstations remotely. This allows me to know about potential issues ahead of time. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. It would be great to have a web dashboard and also to manage more third party AV products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing AD users and computers, patching OSs and third party products. Being able to do this from my smartphone is a great plus! Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Third-party app integration and patching Review collected by and hosted on G2.com.

What do you dislike?

mobile app, expensive for advanced features Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

windows patching, push notifications, security alerting. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the stability of the cross platform usage. Also the implementation stage was very quick and easy to deploy. Review collected by and hosted on G2.com.

What do you dislike?

No dislikes I can see but possible look at reducing a price a little further would be nice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You won't be disappointed using Pulseway. I definitely recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great tool for helping us manage and monitor IT tasks. Review collected by and hosted on G2.com.

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IT Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I just started using Pulseway recently but it has already helped me find and resolve a situation with one of my servers that I never knew about. Awesome product! Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything I dislike. It works as advertised and works well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are unsure if it will meet your needs, start with a small number of monitored devices on a month to month, then increase your devices as needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using it to monitor mission critical servers. I work for a Medical Practice and we have doctors on duty 24x7x365, so minimizing downtime and resolving issues quickly are critical. Pulseway helps me discover any issues as soon as they occur so I can start working on the solution ASAP. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The software is great at catching server warnings. Review collected by and hosted on G2.com.

What do you dislike?

Just a little bit is needed to get notifications going. Not too bad. Some odd Web App choices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Server health. Keeping on top of server operations. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love being able to just glance at my phone or tablet from anywhere and know whats going on with everything from servers t desktops to applications and hardware. I can even manage the issues and resolve them right from my phone. Super simple to use and has kept me going for years now. Review collected by and hosted on G2.com.

What do you dislike?

There are some custom software solutions that I would like to implement but the current setup won't allow me to get the exact results I am looking for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

From small to large companies this software gives you some very robust tools and very minimal interaction needed. Great for small IT teams to manage larger companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote support, remote management, and instant alerts to everything I choose to monitor. Great for all size businesses and IT companies. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Love that I can automate tasks, push updates, run scripts through command prompt.... Review collected by and hosted on G2.com.

What do you dislike?

Wish I could block certain KBs with a batch script or task or something. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

RMM Review collected by and hosted on G2.com.

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Senior Systems Analyst
Defense & Space
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

My favorite Pulseway feature is that I have full control of my systems from the web or from an app. I can do 95% of my system admin tasks remotely via Pulseway. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything so far that I don't like. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very inexpensive solution. No negative issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker problem and break/fix response. I don't have to drive to the Data Center to fix things or have to have a computer for access. Review collected by and hosted on G2.com.

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IT Team Lead
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Pulseway provides a solid GUI for customizing your monitoring on Windows servers, which anyone who has used Nagios or other open-source monitoring solutions can appreciate. There is a lot of room for customization and there is a great mobile app that you can use for servicing servers and your Active Directory environment remotely. Review collected by and hosted on G2.com.

What do you dislike?

If you forget to clear an alert/notification, it will not alert you again if the same behavior persists, which is a problem. There also isn't a good way to visualize performance over time on machines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to alert on critical resource issues, which allows us to get ahead of the problem and scale our servers appropriately as demands increase. We have also been able to more proactively alert on events such as AD accounts getting locked out so we can better service our customers (employees). Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Remote monitoring software for monitoring server temps Review collected by and hosted on G2.com.

What do you dislike?

Didn't work consistently

I had to keep re-enabling the software on the clients which defeated the purpose of having a remote sensor Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Would not recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The product just failed to work on the CPUs we installed it on Review collected by and hosted on G2.com.

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Visiting Lecturer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its interface is very interactive. In my personal opinion best use of Human Computer Interaction can be found in this store. I liked its multi factor authentication. Its Mobile interactive system is fully capable. Now even you can use it on your smartphone or ipad. Review collected by and hosted on G2.com.

What do you dislike?

Price is little higher than the other compactors. Configuration is much difficult job. May be many other databases are supported in future edition but i was able to use it with MS SQL Server. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need real time reporting to your mobile devices like smartphone and tablet, go for this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

While running software to report about usage of your system like CPU,disk space and memory usage. To manage like killing processes remotely. For perfect IT resource management and reporting. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The more informative alerts. Very reliable. Review collected by and hosted on G2.com.

What do you dislike?

Compatibility. Stability and features at the time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sense of security and comfort. Review collected by and hosted on G2.com.

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IT Specialist
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Apps.. did I mention apps? Of course I had to mention apps! Apple, Android, Blackberry world they are on it! THe computer/server install applications install with no issues and are very easy quick to setup. They have every option you could think of when it comes to monitoring your hardware. Notification system that clear easily and very low number of false negatives. I trust the uptime of my servers to pulseway notifications for apps going down, pings going to high or MANY other notifications I have setup. Review collected by and hosted on G2.com.

What do you dislike?

Funny is I do not dislike anything about this service. I do dislike the fact the Desktop dashboard is only windows! I am a mac user in a network of macs. and the ability to use the dashboard which is a great product itself is really upsetting.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Want a simple fast server desktop monitoring services with fast implementation time and reliability and reasonable price structure? This is the tool for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Downtime. Its nice to be working on a server issue just as the users are finding out! Making uptime come far sooner. Status being able to be confident in your systems becuse of reports and states. Review collected by and hosted on G2.com.

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Jr Javascript Coder
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

- Bunch of Applications you can use to monitor your infrastructure in Real Time. It can be your Phone with Android, an iPhone, you iPad, Android Tablet, Windows Phone and obviously, a webapp.

- Highly configurable setups. Every single detail you might've think a solution like this wouldn't have, you'll have it for sure with ease.

- Notifications for everything, downtimes, system failures, network issues, really everything. Review collected by and hosted on G2.com.

What do you dislike?

Now it's completely paid, they could offer one, maximum two machines for free. Although the prices can be really low, some people simply can't afford this can of system, so they'll lose a potential user who could pay for it in the future if they offered a system or two for free. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Even if you're new to Application Perfomance Management, feel free to give Pulseway a try. Its low price and goodies are for sure worth it. You'll have access to all your Server / Workstation's info right in your phone/tablet/webapp with little to no stress at setup phase. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I had to monitor a couple servers i had at home a while ago Review collected by and hosted on G2.com.

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IT
Printing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Mobile application for real time notifications.

Various alert levels help me decide how to respond. Is it something I must deal with right now, or it can wait for when I get back to the office?

Hardware monitoring, temperatures, disk space left, customization. Review collected by and hosted on G2.com.

What do you dislike?

The fact that I have to pay for more than one computer. I understand paying for server management, but if I want to manage my home computers (workstations) it should be free for 2-3 systems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it if you care about your company Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

making sure disk space doesn't drop below a level, server temperatures, disk temperatures, network availability etc. Review collected by and hosted on G2.com.

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Associate Attorney
Law Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really like the ability to utilize it from any PC, tablet, or phone and the ability to remote monitor is also a spectacular feature Review collected by and hosted on G2.com.

What do you dislike?

It is hard to figure out at first, but once you do it is user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Quality product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving the problem of being able to remote deal with IT issues Review collected by and hosted on G2.com.

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Felony Assistant District Attorney: Economic Crimes
Law Enforcement
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like best the ability to remote login to other computers so that issues can be dealt with Review collected by and hosted on G2.com.

What do you dislike?

I dislike that the program is a little simplistic and does not appear as professional as other programs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good program especially if you want to use the remote login capabilities Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am trying to deal with the ability to remote login to other computers to deal with the issues on those computers. Review collected by and hosted on G2.com.

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IT Technician & Senior System Administrator
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The advantage of this software is that brings the control of the situation before your eyes, directly in your hands, on your smart phone. It's a luxury to have all the features Pulseway delivers, only with a few taps on your device. The realtime monitoring system helped our company many times and we were able to prevent further hardware and software problems and recover from downtimes before our clients could have call us. Review collected by and hosted on G2.com.

What do you dislike?

Due the fact I use this solution every day is hard to provide dislikes, but if something I think the company should improve is, making the product multilanguage. I guess the world wide market would agree and due the fact the most "IT Heroes" know pretty well english, I have personally met a lot of people that don't use english software unless is translated into local language. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would personally recommand Pulseway to IT Admins, IT Techs, but even to a junior IT passionate. Controlling another device, giving tech support, preparing reports in a matter of minutes and all of these in few taps from your device is a luxury that actually questions the competitors, offering best prices and high quality support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have multiple internet connections used for email servers, vpns, local serves and inside networks. Since our internet providers were not offering a perfect solution, there were problems offen and clients were having downtimes and difficulties with daily work. Implementing the Pulseway Services, we managed to understand and action more prompt to the problems and slowly the downtimes decreased to 10% and lower. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

Saves me lots of time doing system administration. Terrific tool. Review collected by and hosted on G2.com.

What do you dislike?

You can only have a total of 5 machines for free, but that's a pretty minor issue for most people. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pulseway simplifies so many things by putting everything together and is very easy to use. With this app in play, I'm capable of even monitoring how my ITs are actually handling system and server problems on their own. The most useful part I've discovered though is the push notifications for individual servers and systems, because within a very short amount of time of something happening to a system, you can respond to it almost right away, keeping efficiency at a high level. And these can be tailored to accompany just about any possible problems that can happen and you are even capable of assigning priority levels to the notifications as well. Review collected by and hosted on G2.com.

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