Pulseway Reviews & Product Details

What I like about Pulseway is the one-on-one communication with my direct point of contact, Sean. Sean is very knowledgeable and easy to communicate with, allowing me to understand the different products Pulseway offers. Overall, I recommend Pulseway to my friends and clients. Customer support has been a great addition to my experience with Pulseway products. Pulseway's overall products have a clean and easy interface to work with, easy to integrate into my organization, and easy to implement for my clients, and they provide more than enough hands-on training on how to use the products, either through the Pulseway Online Training or one-on-one communication with my direct Pulsway Account Manager, Sean. I use Pulseway products daily in my business to provide the best possible services to my clients. Review collected by and hosted on G2.com.

There are no cons in my overall outlook and experience with Pulseway. Review collected by and hosted on G2.com.

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay. Teh Product was easy to user, it had a simple implementation process as well as a plethora of integration to usual apps. Pulsway is my daily driver for remote management as an MSP. Review collected by and hosted on G2.com.

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.

The mobile app has not been updated in terms of excessive functionaliy as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add. Review collected by and hosted on G2.com.

The RMM is wonderful. The RMM webapp and the RMM phone app are identical. There is nothing I can't do or see from phone. Extremely easy to implement and use. Support is quick to respond to emails, whether they are questions, requests, or issues. The PSA is just as good as the RMM. I would recommend both, we use both on a daily basis. Review collected by and hosted on G2.com.

Update schedule. I wish they would publish their update schedule. Review collected by and hosted on G2.com.

The always working to innovate by finding new and better ways to do all the things neccesary for the success of MSP's and their clients.

The platform is secure, intuitive to use, and deploy. It has integrated seamlessy thus far into every normal and custom customer setups that I often work on, so it has given me a better handle on processes and systems running, with ever increasing visibility into the network infrastructure that I manage. I use it VERY often, every day, multiple times per day, whether from my laptop, desktop or mobile app.

It's VERY easy to deploy and organize right from install, and the customer support is phenomenal. My account manager is ALWAYS on the ball, and reaches out ever so often to check in to make sure I have all that I need. Every issue I've brought up has been handled with urgency (even if it's not an urgent matter) and efficiency. I lke that A LOT. I tested other platforms before choosing Pulseway, and everyday it's confirmed that I chose right. Review collected by and hosted on G2.com.

I'll have to get back to you on that if or when I find something. Review collected by and hosted on G2.com.

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day. Review collected by and hosted on G2.com.

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better. Review collected by and hosted on G2.com.

Pulseway helped me take my computer repair services to the next level, and they've grown with me since. They have helped with solutions, insight, and just making customer support better; remote tools, managed antivirus software, the tools they have can definitely take a one man computer repair business to a fully fledged helpdesk, improving their customer's experience along the way. It's easy to use, and it's easy to setup on the client side too, allowing you to create a recurring revenue and customer loyalty. Review collected by and hosted on G2.com.

Pulseway in Australia hasn't been able to provision Microsoft Office products along with the plethora of other solutions they provide. Review collected by and hosted on G2.com.

I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools. Review collected by and hosted on G2.com.

I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability. Review collected by and hosted on G2.com.

Providing the promised service is a given, and they do it well. What sets them apart is the relationship I’ve developed with the team. Even when there are changes within the company, I always end up working with someone who understands my business. They get it because they listen.

I’ve had the privilege of using Pulseway for quite some time now, and it has become an integral part of how my business operates. Easy to use, easy to contact... What more could you ask for? :) Review collected by and hosted on G2.com.

I would love to see lite and easy to print report of small business.

I would love to have a more interactive platform for browser too. Review collected by and hosted on G2.com.

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support. Review collected by and hosted on G2.com.

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential. Review collected by and hosted on G2.com.

Pulseway RMM is easy to use, easy to deploy, keeps tract of all of my customers computers in one place, I use it daily, it integrates easily with most of my IT support tools and the Pulseway support is at the top of my list of vendor support, Review collected by and hosted on G2.com.

I wish they had Linux Remote Desktop Support. Review collected by and hosted on G2.com.