We have been Pulsar customer since 2016 and the best part is that is always improving. We have use Trac, Core and the recent one Trends. All of them are easy to use and gives a lot of data. The best thing is that we can have plenty of users, so everyone can have access to the data.

The one we use the most is Core, that helps us analyze our own channels and competition. With owned channels, the plus is we can link our accounts. This permits us a clean are more throughout analysis of every channel (FB, INS; TW and YT). With the competition we can get public data so that helps to have it organized everything in one cluster.

With Trac is the same as Core, the thing you like the most is the easy way of using it and it´s visually clean.

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There is a few things one can dislike about Pulsar, most of the issues aren´t really their fault. With all the privacy actions that are being made by social platforms they have limited certain data. Besides that we haven´t had a real issue that made me dislike the tool. Review collected by and hosted on G2.com.

I have been using Pulsar to give me a better understanding of my company, Two Ugly Mugs social performance across FB, IG, Twitter, and YouTube.

This has allowed me to create my own competitor landscape and learn where there are areas that I can improve on.

It has also given me the opportunity to learn more about my customers and listen to their feedback.

My account manager has been very patient with me, as this is the first social listening tool that I have used and he has shown me some very cool ways of how I can segment my data.

Also, the visuals are badass. Review collected by and hosted on G2.com.

I do not like how you can not go back historically on CORE.

Also, it would be great if they incorporated LinkedIn data to the platforms. Review collected by and hosted on G2.com.

We've used Pulsar's social listening and profile monitoring suite to serve corporate research projects for two years. Our intelligence team uses Pulsar TRAC to measure conversation surrounding our own and our competitor's IPs, and the talent management team uses the CORE product to track post performance across our roster of on-air personalities.

Data are presented in minimalist, modern graphs and treemaps that scale well, offer customization in the displayed results and can be exported for use in our own presentations. The way the products have evolved over time reflects a development priority on understanding audiences through connected networks of influencers, and standard capabilities like top keywords and bio terms are available.

From a usability standpoint, Pulsar's products are lightweight and responsive, and reliably remember your browser. This makes them easier to open for a quick glance at data than competing services which can be slow to load or to log you in.

Pulsar's people are smart and resourceful, from account to tech teams to their own staff of researchers. As a US customer, they're often available for support very early in the morning and on weekends.

The social listening product (TRAC) covers data from Facebook public pages, Twitter, Instagram, YouTube, Tumblr, and news/blogs/forums. The monitoring product (CORE) can pull in public-facing data from Facebook, Twitter, Instagram and YouTube. When we signed in December 2016, there was no limit on users or seats at any pricing level. Review collected by and hosted on G2.com.

Be aware that Pulsar is not a publishing platform, and cannot measure private data (e.g., video views on Facebook or impressions on any platform), even on pages you own.

The syntax for building query strings is proprietary and can require some clunky workarounds that are less intuitive than boolean-style queries. Review collected by and hosted on G2.com.

Pulsar's usability and intuitive design is by far it's standout feature, making data collection and navigation more streamlined and straightforward, in what is often a complex arena.

The platform itself is constantly evolving, with new features and innovations being incorporated into the platform regularly, meaning Pulsar always stays ahead of the curve and in-line with customer needs. Review collected by and hosted on G2.com.

A more extensive FAQ/product guide on platform would be useful, as current version contains only very high level information. That being said, the chat function they have, which I believe spans time zones, is incredibly useful and the team are extremely responsive and take the time to address your query fully, so you're rarely left stuck with an issue. Review collected by and hosted on G2.com.

The accesible pricing, the friendliness of the visual graphs and metric summaries.

The Pulsar team is also readily available to solve any questions and even offer a workshop to teams. Review collected by and hosted on G2.com.

Might need to work a bit more on clarification of metric calculations. i.e. impressions, reach, ER Review collected by and hosted on G2.com.

Pulsar offer a very professional social media monitoring, research and evaluation service. They are at the forefront of their field and I found them to be responsive and creative in their thinking and analysis. Review collected by and hosted on G2.com.

There was nothing I disliked about Pulsar. I would be happy to work with them again. Review collected by and hosted on G2.com.

The best part working with Pulsar is have the power to manage enough data to track and measure, this is helpful to understand certain insights and then put it on practice with all the campaings and brands that we work with. Review collected by and hosted on G2.com.

when we want to create a new cluster of brands on Pulsar Core we need to wait at least one week or one month until create a good historical searches. Review collected by and hosted on G2.com.

Pulsar is a very robust platform with a very good user experience for Social Intelligence and Social Analytics that integrates uniquely with other Digital analytics. Audiense integrates with them seamlessly providing the ability to segment any conversation and understanding the audience much deeper Review collected by and hosted on G2.com.

Being one of the most innovative products pursuing this area (Social Analytics + Digital Analytics), they are in the path to integrates much more with digital analytics. Review collected by and hosted on G2.com.

Pulsar has access to Twitters full archive search and historical data is always a 100% sample which is different to Brandwatch which provides queried data. The platform is built to be quick and easy to use for people who aren't necessarily data scientists and I think it hits the nail on the head here. Review collected by and hosted on G2.com.

The UX experience isn't top notch, some things are a bit fiddly and as someone who is very comfortable with building boolean queries I found the limitations on search building a bit frustrating. Review collected by and hosted on G2.com.

Professional and accommodating experts in their field who really know their stuff. And a great online tool for self-serving insights. Review collected by and hosted on G2.com.

Not a lot to dislike - I wish Pulsar could do the work for me! Review collected by and hosted on G2.com.