I like the software, and how it evolves! I have been using the tool for years now, and I have always been happy by the sales and support team. Review collected by and hosted on G2.com.

Recently the current team is irresponsive when it comes to resolving issues. I had to rewrite the plan for my PhD because the data vanished. I sent countless email, received countless promises to resolve the issue but none has been implemented. I wrote an email to my university to state that the two years contract was useless and the contract was not respected by Pulsar. I am astonished by this as I am not at all used to this level of unprofessionalism especially that I used the tools for years. Review collected by and hosted on G2.com.

Allows the identification of the target audience with easily understandable data visualizations and with speed Review collected by and hosted on G2.com.

They should eliminate the need to use boolean information to access deeper dives in research. Review collected by and hosted on G2.com.

I have been using Pulsar for around a year now and I am constantly amazed by the depth of analysis that can be conducted and the insights that can be derived using Pulsar, all within a very user-friendly platform! Our dedicated Pulsar account managers also always provide excellent technical and strategic support - giving us advice on how best to use the platform and providing us with tips & tricks that can help us make the most of the tool & uncover brilliant insights that we might not have found otherwise. Their team is always available to support in any way they can. Review collected by and hosted on G2.com.

The only real limitations come down to the historical data restrictions imposed by platforms such as Facebook & Instagram (where, due to GDPR, we are only allowed to historically analyse the past 30 days of data) - but this isn't really a Pulsar limitation. In fact, the ability to collect realtime data on Pulsar helps us mitigate against that. Review collected by and hosted on G2.com.

The Account Management and onboarding training is excellent! Review collected by and hosted on G2.com.

Need more Facebook and LinkedIn insight! Review collected by and hosted on G2.com.

Pulsar is great, whether you're a social listening pro with superb boolean skills or a complete novice who is not sure where to start. Pulsar caters to both and allows you to listen across a wider variety of platforms than many others. It also, and this is really important, looks good. So much social listening software is horribly designed, and Pulsar isn't. The insights are easy to understand, you're in complete control of how you search, what you look for and the charts you create. You can export everything in a variety of formats depending on what you want to do with it, and the charts are good looking enough you can drag them straight into client decks. The customer service is amazing, and if you have a suggestion they will often add it to the backlog. I've used loads of listening software in my time and Pulsar is the one I come back to time and time again as it's the best all round product. Oh, and that was before the integration with Audiense, which has added an extra layer of awesome to my insights. If you're serious about data-backed decisions, Pulsar is the clear choice. Review collected by and hosted on G2.com.

There's not much I dislike, I think the only thing is that RTs and shares are counted as mentions so it's quite easy to run out of mentions if you're listening around bigger topics and you don't want to switch off RTs. Review collected by and hosted on G2.com.

I like the competitor analysis feature. You can see the industry standard and your top competitors' overall performance and where you stand.

Very helpful when you are trying to build brand affinity and make sure you stand out in the industry. Review collected by and hosted on G2.com.

Not all social media platforms are connected yet. For example, no data from LinkedIn. Understand that it's a privacy issue, but other major platforms have their data collected.

Also, the API connection for Facebook and IG analytics for six hours. We need more data and accuracy, please! Review collected by and hosted on G2.com.

Best quality is the step-by-step set up guide to help ensure queries are focused on the business outcomes the data is meant to support or validate. Ease and ability to specifically track and report upon unique content or brand profiles. Variety of modules and additional solutions to build out a robust insights engine for marketers and their clients. Review collected by and hosted on G2.com.

Limitations with Twitter data with respect to country filter - unable to set country in order to collect data; must always be left open to "All" and rely upon strength of rest of query parameters to focus in on desired location. Review collected by and hosted on G2.com.

TRAC - building out insightful profiles that relate to key topics/ trends. Review collected by and hosted on G2.com.

The bugs and some of the UX issues on the platform. Review collected by and hosted on G2.com.

Pulsar is a great platform with a relatively more user-friendly interface compared to many competitors. It offers a good blend of quality insight for your research, and ease of use. The minimalist design works well overall and the AI-generated visualisations are very intuitive. The support that comes with the platform is another strength. As well as available online support, the teams at Pulsar are always helpful and pleasant to deal with. Review collected by and hosted on G2.com.

Sometimes the platform may take a while to load the data.

The search setup took some getting used to. However, this has been largely improved following the recent update allowing search setup with Boolean. Review collected by and hosted on G2.com.

Pulsar is by far and away the most user-friendly out there. It makes setting up searches super simple and then when it comes to exploring data it enables you to cut through quickly. The setting-up advanced filters is simple and intuitive and the ability to create clusters is great for getting to really specific insights. Extraction of charts and data is very helpful and makes reporting easy. The regular stream of updates is always exciting to see coming through at such a pace. Plus the team are amazing - super helpful and very responsive. Review collected by and hosted on G2.com.

My main bugbear for a while now has been the search set-up wizard and the lack of advanced search set-up - it was an irritation as it could take a while to input your syntax, but this I am pleased to say has now been sorted out with a new update this week! Like many others, the platform can be a little slow at 'crunching the data' sometimes, especially at busy times of day, but its not too bad and often quickly picks up. :) Review collected by and hosted on G2.com.