I like that you can actually interpret statistics. There's data, but without the wider picture, it can be hard to work out exactly what it means. However, Pulsar supplies both data and that wider context so you can understand. As well as that, it lets you listen in to conversations around your organisation that may end up being pertinent to you, meaning you can get ahead of trends, assess wider feelings towards our work or relevant updates in our sector, and get insights for future campaigns. Review collected by and hosted on G2.com.

It can be quite complex to fully understand. We've had it a few years and because it's not super simple to use, I haven't felt like I've been able to get stuck in around other time constraints and fully get my head around it as much as I'd like to. That said, the team at Pulsar are very supportive and always offer training sessions or refreshers and aid with building out dashboards. Review collected by and hosted on G2.com.

Great for tiktok / monitoring real time responses to campaign. Also the customer service is great - Lizzy always on hand. Review collected by and hosted on G2.com.

Think the Instagram business accounting is annoying as Insta is a big social feed. Also only having 1 month of data for certain accounts. Review collected by and hosted on G2.com.

Pulsar is a leading social listening tool. The platform is highly intuitive and offers features that provide clients with meaningful insights. Pulsar stands out through its exceptional customer support. Our account manager is always eager to collaborate, bringing enthusiasm and expertise that ensure a successful outcome for every project. Review collected by and hosted on G2.com.

Nothing, Pulsar is an incredible social listening tool. Review collected by and hosted on G2.com.

The vast amount of data is incredible, being able to harness it quickly and easily means we can enable our teams rather than having to have specialist users. Review collected by and hosted on G2.com.

Limitations in terms of what data is available, and how far oyu can look back with new queries. Review collected by and hosted on G2.com.

Its a great way to gain insights about what's happening with certain audiences, conversations, topics etc! Review collected by and hosted on G2.com.

Creating the search topics can sometimes be a little annoying. Review collected by and hosted on G2.com.

Relatively user friendly, support team are excellent Review collected by and hosted on G2.com.

Not 100% coverage, metrics don't align across normal industry terms or across the platform, dashboards aren't that user friendy Review collected by and hosted on G2.com.

Set up, AI , pre analysis, data visualisation and of course the API is delightful to use. Review collected by and hosted on G2.com.

Having used other systems this is easier, more comprehensive and immediately usuable. I would like the mentions to roll but there appears to be a pragmatic approach to managing this and so for so good Review collected by and hosted on G2.com.

The simplicity of the platform makes it easy to pull out meaningful insights, from the ai generated summaries and Boolean suggestions, to the persona overviews in audiense it is a great platform to use internally and for our clients. Review collected by and hosted on G2.com.

Minimum data limits for ai summaries and narrative overviews. Often our clients are focussed on niche subjects with small sample sizes and it makes reviewing of the data more labour intensive. Review collected by and hosted on G2.com.

It has a very intuitive keyword-based boolean configuration Review collected by and hosted on G2.com.

I don’t like the fact that you can’t customize the charts in the dashboards very much. Review collected by and hosted on G2.com.

- flexible insights

- opportunity to understand real sentiment across social platforms

- Themes section for rising trends

- user experience Review collected by and hosted on G2.com.

- limited social integrations for specific sections (e.g. Tiktok, Reddit for Audiences) Review collected by and hosted on G2.com.