Pulsar provides my organisation with a vital means of understanding broad and complex domestic and international audiences, including their response to global crises, political campaigns and responses to regular public sector comms activity Review collected by and hosted on G2.com.

When very rapid results are needed to measure responses to emerging global events, it can take some time for results to be generated but this is dependent on the complexity of the search terms Review collected by and hosted on G2.com.

I like that I can get very granular and look at specific responses and see them in context. I also like that it automatically categorizes posts by topic for me. The graphics look good. I really love that I can talk to a tech support person anytime I need, and they have been really helpful. Review collected by and hosted on G2.com.

I don't like that I can only go about a month back in history. I don't like that I can only select from a limited amount of topics in search. I dont like that the filter function is too sensitive, ie it doesn't pick up on words if there is a '/' or a ')' or '-' or '#' on either side of the word. I don't like that the booleans in both the search and the filter are so limited and small because I need them to be able to handle many many more exclusions, since people don't talk as regularly as we'd like, and I end up having to go through and delete things manually, whihc is why I end up spending so much time on the site in the first place and got access to this survey. I wish the dashboards were more user-friendly because to make anything useful i need to filter every legend piece by hand and it takes forever. I also wish I could see the ranking of topics, hashtags, and keywords as is first, without it being broken up by sentiment or emotion. I also dislike that I can't easily delete all related posts easily. If I find a post that is unrelated to my topic, and I want to delete all the engagements, there is no way to find them and delete them easily. Review collected by and hosted on G2.com.

Our team has subscribed to the social listening tool and found that it's added value to our insights capability in many ways, complementing our current roster of insights services. I especially found the TRAC and Narrative AI functions useful for this purpose. Review collected by and hosted on G2.com.

The user interface appears slightly repetitive in its sections, could be confusing and overwhelming for first time users of the social listening function - TRAC. Review collected by and hosted on G2.com.

The standout for us is the customer service. The support is consistently exceptional, with an account manager who is proactive, responsive, and always willing to help with setup, training, and troubleshooting.

From a product perspective, Pulsar is a core daily tool for us. It’s particularly valuable for influencer identification and campaign tracking, with a platform that’s intuitive and easy to use. Review collected by and hosted on G2.com.

The social listening setup can feel a bit clunky compared to other tools I’ve used, particularly in the initial query building and configuration stages. That said, I’m aware there are improvements planned on the roadmap this year, which is encouraging. Review collected by and hosted on G2.com.

We use Pulsar TRAC to collect data from social media platforms for academic research projects. Pulsar convinced us due to their responsive service, easy to understand user interface, and the ability to export raw data for further analysis. We probably use the tool in a more irregular manner compared to other corporate clients, but Pulsar has always been very forthcoming in accommodating our needs. Despite being a rather small client, we are assigned an account manager who helps whenever possible. Review collected by and hosted on G2.com.

As with most social listening platforms, Pulsar has some limitations that are mandated by the social media platforms (e.g., historical data availability is limited on some platforms). That's not a real criticism of Pulsar though - more a general frustration I have as an academic researcher working with social media data :) Review collected by and hosted on G2.com.

Pulsar Platform is such an incredibly powerful and genius tool. I love how clean and modern the interface is and how intuitive it is to get insights from various angles. I particularly love the extensive customisation available through the filtering options, which allows us to tailor the analysis to exactly what we need. This tool has really streamlined our monitoring and analysis process! Review collected by and hosted on G2.com.

It’s not really a downside, but I did find that it took some dedicated study to get a good handle on how to make use of this tool - though that’s to be expected with a tool that’s this powerful and feature‑rich. So not really a downside. In fact, this 'downside' only highlighted how amazing the customer support is. Our CS, Cian has been incredibly helpful in guiding us through the platform and ensuring we get the best out of its capabilities. Review collected by and hosted on G2.com.

Honestly, it’s the people. They’re so accommodating and helpful, and they really make you feel at ease using the platform and the tool. I like how in-depth we can go with the listening, the multiple channels we can look at as well as handy tools and features like Narratives AI + automated reporting. Review collected by and hosted on G2.com.

It can be quite complicated to use and get your head around so if you are new to social listening it can feel daunting. It would be great to get more back-dated social media metrics (which I know they are working on!) Review collected by and hosted on G2.com.

The platform is incredibly useful for the nature of our briefs which are often around gauging perceptions and interest in existing IPs, and whether they are a viable new market offering. Review collected by and hosted on G2.com.

My only piece of feedback would be improving the UX of TRAC and query building. I find that it's still a little challenging, particularly for nuanced queries Review collected by and hosted on G2.com.

The quick search feature that allows you to pull data and insights faster. The visualization on the main platform is also helpful for presentations. Review collected by and hosted on G2.com.

There are a lot of steps from querying the tool to getting results and visualizations of the data, if there was a way to cut down the number of steps then it would really speed up our insights. Could do without the pushing the data to the tool. Review collected by and hosted on G2.com.

Super easy to use, The expansive list of sources, the live chat are very helpful, the team, especially Cian and Archie are always available and willing to help chat through a new project. Review collected by and hosted on G2.com.

The main drawbacks for me are the lack of a quick search function, the limitations on accessing historical data, and occasional lags in the system. I also find the boolean function a bit limiting, especially when I find I often can't use wildcard operators to refine my search. Review collected by and hosted on G2.com.