--- title: ServiceMax Reviews meta\_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 144 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 144 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMax Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ServiceMax but has limited features. Are you part of the ServiceMax team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. * * * Seller [PTC](https://www.g2.com/sellers/ptc) Discussions [ServiceMax Community](https://www.g2.com/products/ptc-servicemax/discuss) Languages Supported German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Gordon Benzie Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/ptc-servicemax/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![Dynamics 365 Field Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynamics 365 Field Service") Dynamics 365 Field Service 3.9/5(156) ](https://www.g2.com/products/dynamics-365-field-service/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ptc-servicemax/competitors/alternatives) ## User Insights Average based on 144 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## ServiceMax Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceMax ](https://www.g2.com/products/ptc-servicemax/reviews) Show More JG Jojo G. IT Support Enterprise (\> 1000 emp.) 2/23/2023 "ServiceMax Elevates Field Service Management" 4.5/5 What do you like best about ServiceMax? I like the ServiceMax Go App the most. It has improved so much over the past few years, and it's easy to navigate with a lot of functions. It makes the job of our Field Service engineers easier. Also, the initial setup of ServiceMax was very easy. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? The Sync, sometimes auto sync takes too long and manual sync needs to be used more often than necessary. The syncing time could be improved, and more automatic sync should be implemented on the workflow. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? ServiceMax helps in planning and organizing Field Service appointments. The Go App is easy to navigate, has lots of functions, and makes Field Service engineers' jobs easier. Review collected by and hosted on G2.com. Show More 3/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Balamurugan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balamurugan P.") BP Balamurugan P. Analyst Information Technology and Services Enterprise (\> 1000 emp.) 3/6/2024 "Servicemax - user experience /friendly" 4/5 What do you like best about ServiceMax? revious Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com. What do you dislike about ServiceMax? previous Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? 1. It provides extensive customization options, allowing us to tailor the platform to meet the specific needs of your organization. As a Salesforce administrator, I can configure workflows, create custom objects and fields, and automate processes to align with our organization's unique field service requirements. 2.Integration with Salesforce Ecosystem: It seamlessly integrates with other Salesforce products and third-party applications, enabling you to leverage the full power of the Salesforce ecosystem. I can integrate ServiceMax with Salesforce Sales Cloud, Service Cloud, and other Salesforce products to create a unified platform for sales, service, and field service management. Review collected by and hosted on G2.com. Show More 11/26/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![B S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "B S.") BS B S. Salesforce Developer Enterprise (\> 1000 emp.) 4/7/2026 "Effortless Field-Level Service Integration with ServiceMax" 4.5/5 What do you like best about ServiceMax? I use ServiceMax for field-level service support across both onsite and remote work orders, and I find the SFM buttons very user-friendly. What I like most is that these SFM buttons can be created without any coding—just simple drag-and-drop. This low-code setup makes it much easier for our team to manage, streamline, and support our services more effectively. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? No, everything seems to be good as of now. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? ServiceMax streamlines our field-level services with user-friendly SFM buttons. It expands on Salesforce by facilitating work order initiation and case creation without coding, making our workflow efficient. Review collected by and hosted on G2.com. Show More 5/27/2026 Validated ReviewerSource: Organic ![Tyler P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler P.") TP Tyler P. Wide Format Service Technician Mid-Market (51-1000 emp.) 3/17/2026 "Paperless Work Orders and Easy Calendar Management" 5/5 What do you like best about ServiceMax? No papers to keep track of, easy to see my calendar, update my calendar, navigate to customers and complete my work orders Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Phantom notifications, I get notifications that there is a message or something but there is not Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Organizing my dad to day service calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CC Carlos C. Head of Projects & Sales Small-Business (50 or fewer emp.) 10/18/2025 "ServiceMax: Streamlined Field Operations with Smart Automation and Mobile Access" 5/5 What do you like best about ServiceMax? What i like best about ServiceMax is its ability to streamline field service operations with automation, real-time visibility, and AI-driven scheduling. It makes it easy to assign the right technician to the right job, track work progress instantly, and reduce downtime through predictive maintenance tools.​ The mobile access via ServiceMax Go is another highlight, letting field technicians manage jobs, update records, and capture client signatures directly from their devices, even offline. Combined with its Salesforce integration and smart analytics, ServiceMax stands out for improving both service efficiency and customer satisfaction Review collected by and hosted on G2.com. What do you dislike about ServiceMax? dislikes about ServiceMax revolve around its complex interface, high cost, and limited customization options. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? it addresses the complexity of scheduling and dispatching technicians by automating job assignment based on skills, location, and availability, which minimizes travel time and speeds up response. This results in quicker service delivery and optimized workforce utilization Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Luda N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luda N.") LN Luda N. Claim adjuster Mid-Market (51-1000 emp.) 10/9/2025 "field service management platform" 5/5 What do you like best about ServiceMax? ServiceMax is a helpful tool for managing field service work. It makes it easier to schedule jobs, track technicians, and keep customers informed. The software is easy to use and helps businesses stay organized. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? For new users, it might take time to learn how everything works. ServiceMax has many features, and it can feel overwhelming at first. Sometimes, the mobile app may have bugs or run slowly, especially if there’s poor internet. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Before ServiceMax, it was hard to keep track of jobs, workers, and tools. Sometimes jobs were late, or we didn’t have the right parts. It was also hard to know what each worker was doing. ServiceMax helps fix these problems. It shows all the jobs, where the workers are, and what tools are needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CS charlotte s. operations assistant Mid-Market (51-1000 emp.) 11/10/2025 "AI-Driven Scheduling That Streamlines Operations" 4.5/5 What do you like best about ServiceMax? It helps to streamline operations using an AI driven scheduling. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? the interface is complex, and high cost of running Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? The service max go is really helpful for workers to manage their jobs through the day, they can keep accurate records instead of relying on paper versions. Service Max improved our efficency Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Senior Executive Small-Business (50 or fewer emp.) 9/9/2025 "Service" 4/5 What do you like best about ServiceMax? a specialized field service management (FSM) platform by offering a comprehensive suite of tools for work order management, scheduling, parts inventory, and customer support, all within a user-friendly and intuitive interface that streamlines operations and improves efficiency Review collected by and hosted on G2.com. What do you dislike about ServiceMax? slow performance and technical, difficult-to-understand error messages, as well as poor technical support and inadequate documentation for users Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? inefficient field service management Review collected by and hosted on G2.com. Show More 9/15/2025 Validated ReviewerSource: OrganicAI Translated ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 6/18/2025 "Reliable Tool for Field Technicians to Stay Efficient and Organized" 5/5 What do you like best about ServiceMax? ServiceMax makes it easy to manage field service schedules, track work orders, and update job statuses in real time. The mobile app is especially helpful — I can access customer history, update parts used, and capture signatures right from the job site. It reduces paperwork and saves a lot of time. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Sometimes, syncing data can be a bit slow, especially in low network areas. Also, the user interface could be a little more intuitive for first-time users. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? ServiceMax helps me manage my daily field service jobs more easily. I can check my schedule, update job status, and submit reports quickly from my phone. It saves time, reduces paperwork, and improves communication between field and office teams. This makes my work faster and more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") UB Verified User in Business Supplies and Equipment Mid-Market (51-1000 emp.) 10/13/2025 "Service Max insight" 4.5/5 What do you like best about ServiceMax? It has a powerful work order scheduling and dispatch platform. It supports real time updates which is a plus. Service Max does a great job with managing skills and needs of the project. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? The software is not cheap and not easy to set up. It takes time for the system to cater to your company needs. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? They solve major operational issues and visibility problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ServiceMax? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceMax ](https://www.g2.com/products/ptc-servicemax/discussions/new) GU Guest User • Last activity over 2 years ago What is ServiceMax used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicemax-used-for) GU Guest User • Last activity over 3 years ago What is ServiceMax Salesforce? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicemax-salesforce) [ View all Discussions ](https://www.g2.com/products/ptc-servicemax/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 16 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/ptc-servicemax/pricing) ServiceMax Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-cloud-vs-ptc-servicemax) ##### ##### ServiceMax Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/ptc-servicemax/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What bot platforms have drag-and-drop conversation builders that are easy to retrain based on how real conversations actually go?](https://www.g2.com/discussions/what-bot-platforms-have-drag-and-drop-conversation-builders-that-are-easy-to-retrain-based-on-how-real-conversations-actually-go)[Leading app performance monitoring software for cloud services](https://www.g2.com/discussions/leading-app-performance-monitoring-software-for-cloud-services)[Which fleet management platforms have the strongest reputation for reliable uptime and accurate data when everything is running at full capacity?](https://www.g2.com/discussions/which-fleet-management-platforms-have-the-strongest-reputation-for-reliable-uptime-and-accurate-data-when-everything-is-running-at-full-capacity) [Most reliable MFT software for enterprise](https://www.g2.com/discussions/most-reliable-mft-software-for-enterprise)[User-friendly project management software for teams](https://www.g2.com/discussions/user-friendly-project-management-software-for-teams)[Pros and Cons Details](https://www.g2.com/products/ptc-servicemax/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)