Shane S.
SS
Shane S.
Regional Service Manager, West U.S.
Enterprise (> 1000 emp.)
"Power User: Taylor made reports customized for your unique business needs"
5/5
What do you like best about ServiceMax?

Reporting ability. You can automate reports to send you real time info and alerts when you need them. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The initial setup is important. Make sure it's customized to your business needs upfront. Otherwise you may spend years trying to get it to how you want it. Review collected by and hosted on G2.com.

Keshav C.
KC
Keshav C.
Business Development Manager
Mid-Market (51-1000 emp.)
"Real-Time Information Sharing Improved Management Visibility"
4.5/5
What do you like best about ServiceMax?

With a variety of communication channels available in a single mobile-first app, including text, audio, video, content sharing, hotline groups, and broadcasts, it stands out as a comprehensive solution. Data security and compliance are given first priority, making it a reliable platform for private business interactions. It gives management vital insights into what's happening on the front lines in real-time visibility into field operations. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Integrating Zinc with current systems may need further configuration or customization depending on an organization's tech stack. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"Very user friendly. Very customizable"
4.5/5
What do you like best about ServiceMax?

Workflows, level of detail and data provided Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Nothing particular. Loading times and Salesforce limitations Review collected by and hosted on G2.com.

Sibu S.
SS
Sibu S.
VP - Digital Transformation & Customer Success
Mid-Market (51-1000 emp.)
"Service Max User Review"
5/5
What do you like best about ServiceMax?

Service MAX offers a flexible SaaS model to be used in a corporate environment. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Service Max Configurability and interfacing has difficulties that are quicte cumbersome to overcome. Review collected by and hosted on G2.com.

WM
William M.
Vice President of Strategic Partnerships
Individual & Family Services
Mid-Market (51-1000 emp.)
"Happy with zinc"
5/5
What do you like best about ServiceMax?

There are times when I become confused, I love the variety of options Zinc provides within its app. The programme is still usable and capable of being customised to my needs despite occasional bugs. For all of my work requirements, it acts as an amazing and all-inclusive tool. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The core problem with Zinc is that it can't link partners from different group domains, which renders the programme practically useless. Its inability to facilitate communication with outside parties greatly reduces its capacity for collaboration. Review collected by and hosted on G2.com.

Kavita G.
KG
Kavita G.
Content Moderator
Mid-Market (51-1000 emp.)
""Best messaging app""
4.5/5
What do you like best about ServiceMax?

Zinc may be a great messaging app that is exceptionally secure. You will interface with individuals, or entire groups of individuals in a moment, drops your area, send pictures and recordings, thrust to the conversation and great ancient calling. Moreover, it works in regions that are moo on cell phone flags. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

There is a part of choices within the app so it can get puzzling sometimes. Bugs, The app is OK but vibrates my phone with the notice symbol. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"With Zinc Hiring is Systematic and Simple"
4.5/5
What do you like best about ServiceMax?

Capability of the software to run multiple reference checks in one go.

The systematics work flow in referencing checking and onboarding helps HR team in reducing time and cost.

Easy to use and good functionality. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

At times the hotline system to divert canditate requests is slow.

The data analysis and imperative for business decisions from an HR persepceive can be improved. Review collected by and hosted on G2.com.

Ayode C.
AC
Ayode C.
Executive Assistant
Online Media
Small-Business (50 or fewer emp.)
"Zinc review"
5/5
What do you like best about ServiceMax?

Cotap has allows us to to communicate seamlessly within the office and remotely we literally couldn't work without it

We are happy we found cotap Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

i have no dislike upon it's functionality since it works best for me Review collected by and hosted on G2.com.

Ashish R.
AR
Ashish R.
Deputy Manager
Enterprise (> 1000 emp.)
"Zinc Review"
4/5
What do you like best about ServiceMax?

Zinc is very easy and seamless to use. Customer support is also good enough. It allows users to communicate remotely with each other using text, video and voice method. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Nothing impactful but it kicked me out of remote sessions with user one or two times. Review collected by and hosted on G2.com.

Sarah X.
SX
Sarah X.
Consultant, Stanford Pre-Business Association Consulting Client Project Team
Small-Business (50 or fewer emp.)
"Workplace Communications"
3.5/5
What do you like best about ServiceMax?

I can get messages and comms from anyone on my team which is helpful and efficient especially for announcements from my manager. I like how the platform can easily be integrated with other critical functions like our CRM. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

For an individual user, the pricing is rather steep. The solution is also not as customizable as others. There are occasional bugs but nothing that would stop me from using it altogether. Review collected by and hosted on G2.com.