# PSI Reviews **Vendor:** PSI **Category:** [Managed Services](https://www.g2.com/categories/managed-services) **Average Rating:** 2.3/5.0 **Total Reviews:** 2 ## About PSI PSI delivers all computer-based examinations via our state-of-the-art test generation software and integrated test development/test generation system at our secure Premier PLUS test centers. ## PSI Reviews ### 1. Awful, they are a scam **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2022 **What do you like best about PSI?** Nothing, they offer no support and terrible service **What do you dislike about PSI?** Exam registered and paid for, but would not launch. I had run a compatibility check days prior and that morning, everything passed. Contacted tech support, they had no idea how to fix the problem and kept me on the phone for 3 hours trying the same basic trouble shooting methods over and over. I kept getting "disconnected" then when I called back routed to a different representative because the one I was working with was unavailable. Each time I had a new rep they continued to try the same things as the previous rep (all were things I had tried myself before even calling tech support.) One rep was still remotely connected to my desktop when the phone disconnected, I asked him on chat to call me back, he said he tried but he couldn't call me. I had someone call me at that point and my phone worked just fine. He said just to call back and talk with someone else. It was obvious they did not know what to do, so passed me on to the next person. In the end, they told me they couldn't help me. They advised to contact my ISP and that I can try to call customer support to see if they will allow rescheduling. I contacted customer support, they said they would "escalate" my issue and and it would take 3-5 business days. The test window ends tomorrow. The customer service rep told me it was "my problem". I am livid, out $400, not able to complete a certification exam I need for my work and have no resolution from the company. **Recommendations to others considering PSI:** Look elsewhere **What problems is PSI solving and how is that benefiting you?** None ### 2. PSI Dimension as an item writing bank **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **Describe the project or task PSI helped with:** PSI Dimension helps with collaborating input from a group of item writers for contributing, reviewing and providing feedback on items. **What do you like best about PSI?** The system is very user friendly and easy to get on to; near no training is required. The workflow is great for coordinating item result and feedback to writers. **What do you dislike about PSI?** There are a few steps to classify an item that may be redundant. **What problems is PSI solving and how is that benefiting you?** It's a great tool to serve the end to end process of item creation and acceptance. - [View PSI pricing details and edition comparison](https://www.g2.com/products/psi-psi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A57%3A54+-0500&secure%5Bsession_id%5D=93d2f524-29a6-4175-9c8c-4926bbd71781&secure%5Btoken%5D=ee92d9e7c368eaf469bd71364e398a835d1acdd388d7ce17fc7f51ba43a93bc6&format=llm_user) ## PSI Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top PSI Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (57 reviews) - [Advocacy Maven](https://www.g2.com/products/advocacy-maven/reviews) - 4.9/5.0 (55 reviews)