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Nothing, they offer no support and terrible service Review collected by and hosted on G2.com.
Exam registered and paid for, but would not launch. I had run a compatibility check days prior and that morning, everything passed. Contacted tech support, they had no idea how to fix the problem and kept me on the phone for 3 hours trying the same basic trouble shooting methods over and over. I kept getting "disconnected" then when I called back routed to a different representative because the one I was working with was unavailable. Each time I had a new rep they continued to try the same things as the previous rep (all were things I had tried myself before even calling tech support.) One rep was still remotely connected to my desktop when the phone disconnected, I asked him on chat to call me back, he said he tried but he couldn't call me. I had someone call me at that point and my phone worked just fine. He said just to call back and talk with someone else. It was obvious they did not know what to do, so passed me on to the next person. In the end, they told me they couldn't help me. They advised to contact my ISP and that I can try to call customer support to see if they will allow rescheduling. I contacted customer support, they said they would "escalate" my issue and and it would take 3-5 business days. The test window ends tomorrow. The customer service rep told me it was "my problem". I am livid, out $400, not able to complete a certification exam I need for my work and have no resolution from the company. Review collected by and hosted on G2.com.
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