ACE Reviews & Product Details

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

ACE is a user friendly, customizable, and cost effective QMS system. It is a versatile software with many applications. We are currently using ACE for document management and plan to use the learning management application in the near term.

The DMS application is intuitive and easy to use. We configured the automated workflows to reflect our internal document review and approval processes. The team of developers at ACE were very helpful and partnered closely with our team to develop, validate, and implement the workflows within a short period of time. Dashboards and reports are easy to create. The system is cloud based and our teams based in the US and China are able to easily access the application with a modern browser. Review collected by and hosted on G2.com.

What do you dislike?

ACE is working on enabling the feature that will allow multiple folks to collaborate on documents in real time (e.g. ability for multiple users to edit file simultaneously without worrying about version issues or duplication). Currently we are using a different application for collaborative authoring. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ACE has allowed us to transition from a manual mode of document management to an automated system. The manual tracking was resource intensive, increased incidences of versioning errors which impacted document quality and led to confusion, frustration and loss of time. The DMS has automated workflows to streamline review and approval processes. The workflows send email reminders and notifications to remind folks of upcoming actions and deadlines. It tracks all changes to version history, version control, and furnishing full audit trail of changes to the documents. Review collected by and hosted on G2.com.

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ACE Overview

What is ACE?

Adaptive Compliance Engine (ACE) is a highly configurable, workflow based eQMS/eDMS and more that can adapt to any business process, allowing for real-time tracking, management, and reporting of all compliance, quality, and operational activities. With ACE, you will minimize the administrative hassles and maximize ROI with productivity gains from day one – all while 21 CFR Part 11 compliant. Empower all levels of your organization with intuitive user interfaces, easily search for all your documents and records, and transform your data into actionable intelligence with advanced analytics all on a single platform.

ACE Details
Website
Discussions
ACE Community
Languages Supported
English
Product Description

Adaptive Compliance Engine® (ACE™) allows companies like yours to adapt and grow to meet your evolving quality management needs, without coding. With ACE™ , you will minimize the administrative hassles and maximize ROI with productivity gains from day one ‒ all while 21 CFR Part 11 compliant.

How do you position yourself against your competitors?

ACE is an extremely user-friendly quality management software. With ACE, all workflows are included, there are integrated analytics and visualizations, there is cloud-based accessibility from anywhere with internet or wifi, it is an open-source platform and more. Unlike other companies, our eQMS is configurable to your company's needs and we will work with you to achieve your goals.


Seller Details
Seller
PSC Software
Company Website
Year Founded
1996
HQ Location
Pomona, CA
LinkedIn® Page
www.linkedin.com
364 employees on LinkedIn®
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ACE Reviews

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Associate Director, Quality Systems
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simple to use

Highly configurable

Development team is quick to fix issue or add new features

Regular feature updates Review collected by and hosted on G2.com.

What do you dislike?

A searchable help file would be useful

A method of adding version numbers to word forms which are downloaded for completion

Version control on records such as complaints etc

Bulk approval of documents which are linked together Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ACE is an easy system to work with and much simpler to use than some other well known brands.

A great team at PSC and issues and feature requests are quickly resolved Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Speed of document approval versus our previous Document Management System

Easier system to train

Reminders

Now moving on to eQMS records such as capa. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The absolute best thing about ACE is that it can be customized to the needs of your organization. Unnecessary steps are eliminated, special steps for your organization can be inserted, etc. Fantastic ability to customize. This is in stark contrast to most other programs that are very rigid with no customizable features. Review collected by and hosted on G2.com.

What do you dislike?

The absolute best thing about ACE, its customizability, can also be its worst feature if used improperly. When setting it up, it is critical that the right amount of time and effort be put into setting up all of the customizable features. If not, you are setting yourself up for failure. In a case like this, ACE would be no different than any other program that poorly fits an organization's workflows. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I would again say that the biggest problem you are solving with ACE is that you are getting a quality system that actually fits your organization's workflows. What seems to be the biggest problem with many other programs is that they have a process that does not match the actual workflow at the organization. As a result, you end up with a non-sensical approval/quality review process in the program. Since you can customize ACE, you have the power to avoid all of these issues. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

As an intern with only entry-level skills, I found ACE easy to navigate. The software is clearly designed with the user in mind. The design is simple, its functionality is practical, and there is a comprehensive help manual available. ACE also presents the workflow of every user involved in a project, so you can quickly see which documents your coworkers have edited. It also documents what changes were made, so that duplicate edits do not occur. Review collected by and hosted on G2.com.

What do you dislike?

Unless you are an administrator, changes made to documents in ACE are quite permanent, meaning users need to be careful about what edits they save. (For the sake of document security, it is nice to know that all document changes will be recorded, mistakes and all.) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The learning curve for using ACE is relatively small. Spend some time exploring its features. The design is greatly self-explanatory, and there are several resources available to you if you are unsure of where to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When I used ACE, I was able to view, edit, and save multiple documents in a short amount of time. This made my work exponentially easier when I was cataloging equipment, working on CAPAs, and validating software. The search bar is amazingly versatile. I used it frequently in locating specific documents that would have otherwise required much more time to find on paper. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

ACE is a highly customizable system, so that the same function can be used for multiple purposes. Countless ways to customize the workflow makes it very powerful and suitable for plenty of usages. Review collected by and hosted on G2.com.

What do you dislike?

Since ACE is highly customizable, the user manual could be better explained to help the user understand/create all possibilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ACE system functions can be used to assemble plenty of workflows for your need. I would recommend talking to an expert from ACE team before starting to scratch the workflow, just to see what all the options are. so that you can make the system truly yours and meet all the requirements perfectly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ACE was used to track all validation protocols, signatures, and decisions for our team. We also did internal training within ACE system. ACE plays a great role in the online signature and contactless teamwork. Especially when team members are in different areas or working on different sites, ACE makes it possible to pass all documents digitally with everything recorded accurately. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

ACE is very helpful in managing and maintains all quality documents and it's helpful to track and audit the documents in GMP. I like that ACE helps with procurement, material management and onboarding new equipment, it's one software with applications in multiple functions. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice if ACE includes all analytical data submission and analytical records. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ACE helps to initiate quality records for processing, initiate or review training protocols and keep all training records of personnel, it helps to initiate change controls for onboarding and processing, it helps to update material specifications for onboarding materials. It's beneficial to use this software as all the information is available at one location instead of using multiple softwares. Review collected by and hosted on G2.com.

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Senior Validation and Quality Assurance Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

ACE provides easy access to Qualification and Validation records and information. I have used this functionality to establish histories for established systems as well as identification, QS linkages, and planning for new systems as part of a biopharmaceutical facility build. Review collected by and hosted on G2.com.

What do you dislike?

As with any electronic QS element, there is a front-end task of establishing and training at a site level. Not sure much can be done about that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to support an aggressive facility qualification schedule, aided in part by our ability to find, access, edit and approve necessary documents. I would estimate a 15-20% improvement in hours-on-tasks related to ACE vs. several other industry electronic systems that I have previously used. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It is easy to access, maneuver and learn Review collected by and hosted on G2.com.

What do you dislike?

It requires better alignment with the regulations that are specific for your title and job scope, otherwise you are being constantly barraged with training that are not necessarily germane to your current job Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SOP training is up to always up to date so clients know hat you are equipped with the knowledge required for any job assignment. Review collected by and hosted on G2.com.

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PHP / Magento Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

ACE is very helpful in visualizing your business process. Utilizing the ACE PLM and ACE Docs really gives the user a feel for how a company manages it's processes. Review collected by and hosted on G2.com.

What do you dislike?

ACE has very few downsides as a quality management system in my experience. The only thing that I could consider a downside is the fact that their is a small learning curve when just starting out with the software. This is remedied quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ACE is very helpful with determining the product life cycle and keeping documents on track. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Cloud-based solution

Excellent customer service

Powerfull solution for Quality management system even in a GMP environment Review collected by and hosted on G2.com.

What do you dislike?

Some glitches (but many have been corrected in the last uodate)

Not that easy to modify workflows Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Nothing comes to my head other than we would go again with ACE if it had to be done again. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To become paperless and still CFRpart 11 compliant

No loss of documents

Ease to track the status of documents

Graphs, reports and dashboards are very useful once you understand how to create them

Increase accountability culture of all users in the company Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Very useful Software-as-a-Service application. A.C.E. is a great tool for document control and quality management with a user friendly interface. The Dashboard is easy to learn and navigate. Review collected by and hosted on G2.com.

What do you dislike?

There was nothing to dislike about A.C.E. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend A.C.E. over any other Doc Control software I have used in my career. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A.C.E. made revising our controlled documents much easier. Mainly in tracking the status of revisions and where each document was in its lifecycle. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like the intuitive and user-friendly interface that all items are in one place on the dashboard. The simplicity of the layout makes it easier and more enjoyable to use. Review collected by and hosted on G2.com.

What do you dislike?

The modules can be displayed in icons for easier identification. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ACE team provides good presales, in-process, and aftersales supports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Document management is easy from create to approve, the workflow is streamlined. It is also easy from document search to open. Review collected by and hosted on G2.com.

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IB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I liked how easy it was to navigate from screen to screen. Review collected by and hosted on G2.com.

What do you dislike?

There were still some bugs in the system that caused the system to sometimes take a while to load. Sometimes, there were glitches when customizing your dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For those that are looking to transition from a paper-based system to an electronic system, then ACE is a very good solution because ACE offers a user-friendly system for a variety of applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ACE can be very useful for your Quality management system especially if you want to transition from a paper-based system to an electronic-based system. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

User friendly and easy to use , also super reliable. Do not have to run around to obtain people's signatures. Also when a problem rises we can easily backtrack it Review collected by and hosted on G2.com.

What do you dislike?

None have not came across an issue so far Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Amazing tool to keep track of process and eliminate the paper work! Definitely worth every penny Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No more paper work , everything is online now which makes it super easy to track Review collected by and hosted on G2.com.

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Director Of Quality
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The SOP and training modules. The audit function is great. Review collected by and hosted on G2.com.

What do you dislike?

nothing, I like ACE overall. It is easy to train folks and to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SOP review by the system. Review collected by and hosted on G2.com.

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Process Validation Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy to use and provide graphical reports for tracking. Most importantly, it is 21CFRPart11 compliant. Review collected by and hosted on G2.com.

What do you dislike?

None, it provides all the functions I need. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend this software to everyone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamline the document review and approval cycle. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I liked how ACE was organized and easy to follow and understand. I used it for training and was able to quickly and clearly find the information needed. Review collected by and hosted on G2.com.

What do you dislike?

The search engine built into ACE returns too many results and would do well to integrate a "relevance" filter. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With ACE, I am able to solve training compliance issues. It is very simple to complete and refer to past training. Review collected by and hosted on G2.com.

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AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customization of the workflows and how easy it is to use the system! Review collected by and hosted on G2.com.

What do you dislike?

No downsides of using ACE. Everything has been great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great support team and easy to use software. You won't be sad with your product! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The burden of paper QMS systems and trying to manage audits, training and supplier documentation. We have been much more productive by having everything electronic. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The software is fast and user-friendly. Yet it provides 21CFR Part 11 compliance document management system. Review collected by and hosted on G2.com.

What do you dislike?

Like most other document management system, ACE does not have feature that allows many people to edit/review at the same time. If this feature is enable, it will save a lot of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My previous company used ACE as document management system. It is fast and the workflow is easy to follow. Review collected by and hosted on G2.com.

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Manufacturing Technician III
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy to use. Very user friendly and intuitive. Review collected by and hosted on G2.com.

What do you dislike?

Really nothing. It’s a great software that I highly recommend. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it! It works! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping documents in one controlled space! Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the drag and drop feature in ACE. Review collected by and hosted on G2.com.

What do you dislike?

I think the overall ACE process is too complicated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We want a cloud-based system to track our licenses for new and renewed licenses. I have realized the benefit of having the notifications sent to email is helpful to remind me when licenses are due. Review collected by and hosted on G2.com.

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Response from Paige Curtis of ACE

Hi there, we are so sorry you're having a difficult time with the overall ACE process. We'd like to hear more about your specific situation and help make things easier for you. Please reach out to support@biotech.com so we can provide more assistance.

AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use, simple interface. Can be accessed from a phone, etc. Review collected by and hosted on G2.com.

What do you dislike?

Notifications are buggy, it would be better if we can edit/manage them in a more custom manner Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider the scope of your use; ACE can work well provided you understand the limits of the system Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily manage remote workforce Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to navigate. Simple basic administration. Great tech support. Review collected by and hosted on G2.com.

What do you dislike?

Creating workflows is complicated to learn. However, tech support offers very helpful guidance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are managing our controlled documents and processes. Big benefit is converting paper processes into electronic ones Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ACE is easy to use, easy to configure, and the PSC technical services team is very responsive to support needs. We use ACE for all of our GXP activities including document management, learning management, deviations, CAPAs, change controls, and many more. No multiple systems for these processes. Review collected by and hosted on G2.com.

What do you dislike?

If ACE can have regulatory submission capability, that would make a perfect system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ACE allows us to have a single system for our GXP activities. In addition to the traditional QMS processes, we are able to utilize ACE for other customized workflows that allows us to be fully electronic. Review collected by and hosted on G2.com.

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Quality/Lab Systems Group Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customer service is 10/10. Interface is clean and very easy to get used to. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far! Currently implementing and no complaints. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to access and analyze our data for better continuous improvement projects. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy of use, intuitive interface. It give you the power to efficiently handle any kind of audit. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, I don't have anything that I dislike from this tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The centralized way to handle audits and keep track of them. Review collected by and hosted on G2.com.

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