--- title: Proxima Cloud CRM Reviews meta_title: 'Proxima Cloud CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Proxima Cloud CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 4 scale: '5' date_modified: '2026-08-07' parent_category: name: Life Sciences url: https://www.g2.com/categories/life-sciences --- # Proxima Cloud CRM Reviews **Vendor:** Proxima Research **Category:** [Pharma and Biotech Software](https://www.g2.com/categories/pharma-and-biotech) **Average Rating:** 4.6/5.0 **Total Reviews:** 4 ## About Proxima Cloud CRM Proxima Cloud CRM is a pharmaceutical customer relationship management software platform that helps life sciences companies manage field operations, healthcare professional engagement, territory planning, marketing activities, and business performance in a single cloud-based environment. Positioned as the New Pharma CRM, Proxima Cloud CRM is designed specifically for pharmaceutical and healthcare organizations rather than adapted from a general-purpose CRM. It provides role-based workflows for sales representatives, medical representatives, Sales Force Excellence teams, marketing managers, CRM administrators, and executives. Each user can access dashboards, tasks, reports, and data relevant to their responsibilities. The platform supports territory and field force management by allowing teams to plan and record visits, manage reports and expenses, track promotional activities, and review completed work. Customer and activity data is stored centrally, giving users a consolidated view of interactions with healthcare professionals and other stakeholders. Proxima Cloud CRM also supports omni-channel engagement. Teams can manage communications across WhatsApp, Viber, Telegram, email, VoIP, SMS, and video while maintaining a shared interaction history. This helps users coordinate engagement, understand the current relationship status, and plan appropriate next actions. Main capabilities include: - Role-based pharma workflows: Dedicated interfaces and tools for field teams, medical teams, marketing, Sales Force Excellence, administrators, and management. - Territory and activity management: Planning and tracking of visits, reports, expenses, promotional activities, customer interactions, and field performance. - Omni-channel communication: Management of customer engagement across seven communication channels from a unified platform. - Low-code configuration: Tools for adapting workflows, fields, interfaces, and business processes with reduced dependence on custom development. - Cloud infrastructure and AI support: AWS-based hosting for scalability and availability, combined with AI-assisted insights and in-workflow user support. The platform is intended for pharmaceutical companies that need to coordinate commercial, medical, and marketing activities across teams, territories, or countries. It can be used to improve visibility into field work, standardize processes, support customer engagement, and reduce the operational complexity associated with locally managed CRM systems. Proxima Cloud CRM runs on AWS infrastructure and includes security and compliance capabilities intended to support regulated healthcare environments. It is designed for organizations of different sizes and can be configured to reflect local market processes while maintaining a consistent CRM structure across the business. ## Proxima Cloud CRM Reviews ### 1. Advanced user of Proxima Cloud CRM and all their modules in pharmaceutical field **Rating:** 4.0/5.0 stars **Reviewed by:** Dmytro M. | Customer Experience Unit Head, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Proxima Cloud CRM?** Set of services including marketing modules like OCM, SCE. High level of customer support Ease of use Ease of implementation **What do you dislike about Proxima Cloud CRM?** Not all expected features available (like CMS tailored for pharmaceutical industry) Flexibility of integration with 3rd parties **What problems is Proxima Cloud CRM solving and how is that benefiting you?** Collecting data of our customers to be able to analyze and built better customer experience based on that particular feedback - [View Proxima Cloud CRM pricing details and edition comparison](https://www.g2.com/products/proxima-cloud-crm/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A23%3A24+-0500&secure%5Bsession_id%5D=cc8ab09f-b406-4563-8eb2-7c94789ae724&secure%5Btoken%5D=d78b4eaa56084714c609fb36ed46b5e41318af6f69d325d1a88db8239535f773&format=llm_user) ## Proxima Cloud CRM Features **Sales** - Account Management - Sales Coaching **Operations** - Field Operations Management - Data Management - Multichannel Engagement - Task Automation - Industry Regulations **Activity Management** - Product-To-Market Management - Regulatory Adherence - Information Management - Process Automation - Sales Management ## Top Proxima Cloud CRM Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (775 reviews) - [Kneat Gx](https://www.g2.com/products/kneat-gx/reviews) - 4.5/5.0 (96 reviews) - [Dot Compliance QMS](https://www.g2.com/products/dot-compliance-qms/reviews) - 4.0/5.0 (93 reviews)