We have used a number of other solutions to the problem of offering customers live support on a web page, but the other options we have used required us to sit on our web site all day long waiting for support requests to come in. This gives us the flexibility of installing the client on the work stations and getting notifications of support requests that come in. Review collected by and hosted on G2.com.

Setting up new users was a bit painful, but we also weren't doing it often enough that it was too terribly awful. I don't remember when you started a chat with the team if it required you to select "sales" or "support" those were the 2 teams we had set in place as to help direct/guide customers to the correct team to deal with their requests. Review collected by and hosted on G2.com.

That I can chat and get support quickly for computer questions Review collected by and hosted on G2.com.

There should be a longer trial than 10 days free Review collected by and hosted on G2.com.

It makes my routine task and job very easy Review collected by and hosted on G2.com.

I don't have any thing specific which I dislike Review collected by and hosted on G2.com.

i really like the personalized detailed reports that really did help me improve our sales the cost is very competitive Review collected by and hosted on G2.com.

i think Provide support should work more with user-friendly interface it took us a while to understand how to implement it in our site Review collected by and hosted on G2.com.

It's very easy to upload files, change who is working on the call/support ticket and document what needs to be done. Review collected by and hosted on G2.com.

The UI is outdated. I think that if it was a little more modern looking than it would be a little easier to use. Review collected by and hosted on G2.com.

The Provide Support program is easy to implement, very customizable, and provides another support avenue to my clients. Many of my clients find Provide Support to be a faster communication solution than a phone call or email. Review collected by and hosted on G2.com.

The service does what I need and has never failed me. I would like to see a mobile app developed so that I can use the service from a mobile device. Review collected by and hosted on G2.com.