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Proto

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(2)4.3/5

Proto is a CX automation platform for businesses and governments in emerging markets, with a proprietary natural language processing engine that offers leading intent classification accuracy for local languages such as Tagalog and Kinyarwanda. Businesses can use Proto to support customers in over 100 languages, with no-code integrations for omnichannel service over Africa’s Talking, LINE, Viber, and more. With Proto, organisations can: - Build chatbot conversation flows without coding skills - Embed media, surveys, and more into chats - Automatically generate customer profiles with chat history and authentication - Hand off chat to live agents based on intent, language, and other classifiers - Manage omnichannel live and automated customer service in one place - Tag conversations with custom categories - Monitor chat performance with customisable analytics With accessible, affordable, and scalable CX automation, Proto aims to help organisations in financial, health, government, and other industries make their services more accessible to local communities.

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