Gonzalo R.

Administrador de redes

Small-Business (50 or fewer emp.)

9/8/2018

"A PMS with infinite shortcomings"

2/5

What do you like best about protel PMS?

The best thing about Protel is that it is intuitive, it is very simple, therefore in a short time you can be handling it at an expert level. This is a clear advantage, since, when incorporating new staff into the company, the use of this PMS will not be a problem. Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

I am unhappy with this PMS for several reasons:

- First, its slowness, with this program, forget about being efficient. To open anything can take a little while, which is not pleasant at all.

- The listings: now there is a new issue, Error 507, which appears when we want to print a report in PDF, it freezes and it's impossible.

- Another little issue is the "Printing Records Not Responding" which does the same as the previous one with the difference that it locks up the entire system and you have to restart. It should be mentioned that this is a hassle when doing the end-of-day closing, since reports are generated during the closing that need to be printed and it freezes, completely messing up the closing.

- Another problem: not being able to search for arrivals on a past day, as it takes into account the current situation of the hotel and those reservations are already "out," which makes it a hassle when you have to look for a past reservation.

- The inefficiency of the Technical Service, you can send a ticket, besides the way to do it is super complicated, they will take quite a while to solve it for you. Review collected by and hosted on G2.com.

Recommendations to others considering protel PMS:

It is necessary to take into account the deficiencies of the program. One point to consider is that for beginners, it will not be a problem to start using this program. Review collected by and hosted on G2.com.

What problems is protel PMS solving and how is that benefiting you?

The management of reservations, cash register audits, invoicing, etc. You can do many things, but in that way. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2018

"A program that can be greatly improved"

2.5/5

What do you like best about protel PMS?

The best thing about Protel is its simplicity, it is very intuitive, anyone can learn to use it in a short time without much effort, which is quite good, as in a short time you can be handling it at an expert level. Review collected by and hosted on G2.com.

What do you dislike about protel PMS?

There are several things I dislike about this program, such as its tendency to crash or lose connection, which makes it impossible to perform the most routine tasks like doing a check-out, forcing you to close and reopen the PMS to "solve" it temporarily.

Another issue is that it doesn't allow you to do two things at once, meaning you can't minimize windows, so if you're doing something and a client comes to check-in, you have to close everything and then start over when you can.

It also doesn't let you see the arrivals on a specific day in the past, as it considers the current situation and the program interprets them as departures.

Another drawback is that it slows down a lot, even more so when the internet connection is not very stable. Review collected by and hosted on G2.com.

Recommendations to others considering protel PMS:

The best thing about Protel, as I mentioned earlier, is the ease of learning; it is very intuitive and ideal for people who are still inexperienced with this type of program. The problem is that as you use it, you start to realize that many things are missing that would make its use faster and more effective. We cannot forget that much of the time we spend with the program, we have a client in front of us, and the longer they wait at the counter, the worse their experience will be with the department in question. Review collected by and hosted on G2.com.

What problems is protel PMS solving and how is that benefiting you?

The PMS allows us to currently manage reservations, income, forecasts, reception and management tasks, sales, etc. Review collected by and hosted on G2.com.