Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Effective Platform"
4/5
What do you like best about Protecht?

Protecht is a useful platform for storing and interlinking items related to risk management. We have found it to be effective and flexible when tailoring the base platform to our specific business needs. The Protecht team have also been extremely helpful when it came to implementation, and then ongoing support and training. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Some of the UX is quite clunky, with slow loading times, particularly in relation to worksheets and dashboards. This can cause heavier workloads to solve simple issues as it involves making slow changes and saving them before then checking that the issue is resolved. Review collected by and hosted on G2.com.

Response from Megan Connell of Protecht

Hi, thanks for your review. It's great to hear that Protecht ERM is helping engage staff across the business.

We're always working to improve, so I've passed your valuable feedback to our product team.

Thanks for your support.

HG
Hasan G.
Enterprise (> 1000 emp.)
"Protecht is great for flexibility & for maturing organisations"
4/5
What do you like best about Protecht?

The ability to be so flexible in setting up the system. Customisation makes it very practical to implement. However, if proper guidance is not given or the organisation is not mature enough, that can lead to issues if they don't design the system well. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Some of the limitations compared to competitors exist, especially in reporting functionalities. The analytics development team can certainly be improved, especially regarding timeliness. However, for maturing organisations that do not require extremely high functioning and complex reporting, Protecht is a convenient solution. Review collected by and hosted on G2.com.

Response from Megan Connell of Protecht

Hi Hasan, thanks for taking the time to write a review. Great to hear that the flexibility of the system is a real strength and that you have been able to use the off the shelf risk controls self assessment functionality.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Protecht is a very useful GRC system that has the functionality to record risk and compliance data."
5/5
What do you like best about Protecht?

The breadth and flexibility of Protecht is great. The core registers and libraries are a good starting point and the ability to tailor them and also simply create our own content is very valuable. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Using the analytics module can take some practice, but it's not overly complex and there is good support available. It is possible to get into difficulty when creating our own registers where they are linked, but the software is designed in a way that it's easy to identify where errors have been made. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

Hi, thanks for taking the time to write such a fantastic review. We love hearing that our customers have become more efficient in managing their risk and compliance as a result of our software. It's also great to hear our support and customer success teams provided you with adequate support as real relationships are an integral part of our company values.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"A great risk tool in an ever increasing market"
4/5
What do you like best about Protecht?

The people. Everyone at Protecht is approachable and eager to help. After almost all internal Protecht knowledge was lost during 2022, additional back to basics help was required and helpfully provided. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

I'm not sure there's anything in particular I dislike about Protecht. A simplified basic drag and drop style reporting tool would be great, but I understand the next version of IntelSoft will introduce greater simplicity and ease of use. I acknowledge personal development is needed in this space. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

We appreciate the feedback. We're glad to hear our advisory team has been of help to your organisation. With regards to a drag-and-drop style reporting, as we use a 3rd party provider for our analytics, we can raise this feedback with them and encourage them to prioritise this for future enhancements.

PC
Paul C.
Mid-Market (51-1000 emp.)
"The Protecht system has helped create a genuine risk culture across our business."
4.5/5
What do you like best about Protecht?

The ability to create registers.

The workflow management system.

The link of risk register to KRI's

The ease of use for most of the subsystems.

The flexible use of the system to move outside of risk and include compliance. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

The organization of reports in the reporting section.

The defined structure to forms, which are quite faceless and not on brand.

Report writing to be more accessible and easier to use. Review collected by and hosted on G2.com.

Response from John Band of Protecht

We're glad to hear that Protecht has helped create a genuine risk culture across your business. The ability to create registers, workflow management system, and the link of risk register to KRI's are some of the features that our customers appreciate the most.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Incredible product, great support through both the procurement and implementation process"
5/5
What do you like best about Protecht?

The Product is developed in a way that aligns with the regulatory requirements my firm has to comply with. It's straightforward, user-friendly and build in a way that makes our regulatory obligations much easier to fulfill. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Difficult to call out what I've disliked about working with the Protecht team because the process from implementation to design has been great. Look forward to seeing more from the Protecht doing when running webinars on the discipline I lead on. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

Hi - thanks for your review. 'Incredible product' is extremely high praise and that really makes us happy. We are delighted to hear you had a great experience with our product and implementation team. Thank you for the support.

KP
Kiran P.
Mid-Market (51-1000 emp.)
"Great service from the start of engagement with Protecht"
5/5
What do you like best about Protecht?

They listened from the start of initial contact with them. They understood that we are not a large company and therefore had to be mindful of costs. They demonstrated the system to the stakeholders, which helped with our case of getting the senior management team onboard. The sales team at Protecht was friendly, professional and approachable. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

We would have liked to have a "dummy system" in which we could have reviewed and better understood what the system would do. Maybe a little more time during the implementation stage to understand the functionality. Review collected by and hosted on G2.com.

Response from Megan Connell of Protecht

Hi Kiran, thanks for taking the time to review Protecht, we appreciate it. Glad to hear that you've had a great experience with Protecht and that we were able to help with your internal stakeholders.

SH
Sudharma H.
Mid-Market (51-1000 emp.)
"A reliant partner for Regulatory Compliance"
5/5
What do you like best about Protecht?

The best part is managing all our regulatory obligations centrally whilst we manage the enterprise risks, incidents and audit reports within the same environment. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

The system delivers what it promises. However, it is essential to have an in-house administrator who manages all the modules and supports all the end users, and it gets a bit technical at times. Review collected by and hosted on G2.com.

Response from Megan Connell of Protecht

Hi Sudharma - thanks for your review. Happy to hear that you're enjoying the benefits of having a single source of truth and the evidence to support compliance with your regulatory obligations.

Uttam M.
UM
Uttam M.
Chief Risk Officer (leading and managing group risk and compliance)
Mid-Market (51-1000 emp.)
"One stop platform for managing risks and more"
5/5
What do you like best about Protecht?

It is much more than just a platform for risk management.

As an administrator - it's a delight. It allows for a wide variety of possibilities for creation and customisation.

As a user (leadership or management role), it provides a snapshot of the status of the business in real-time and thus makes decision-making more powerful. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

The more one creates and customises Protecht, the more a new user may require training and time to familiarise the use of the system. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

We're glad to hear that you find Protecht to be more than just a risk management platform and that it provides valuable insights for decision-making. We understand that the customisation may require some training for new users, and we are continuously working on improving the user experience.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Protecht Analytics Review"
4.5/5
What do you like best about Protecht?

The analytics module provides the building blocks to produce bespoke, real time reporting across all the Operational Risk registers. It’s easy to produce reports with minimal training and intuitive for consumers with little or no experience. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

There's not much I dislike about the analytics tool, but if I had to pick one improvement to analytics it would be the ability to set margins and page set-up when exporting to PowerPoint. The tool allows you to configure the print/export layout when exporting to PDF, but not in PowerPoint. It could be that I'm doing something wrong and the functionality does exist, but I haven't found it. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

We appreciate the feedback. Reports have more configuration options in Powerpoint, but we acknowledge that some of these options are not available for dashboards. As we use a 3rd party provider for our analytics, we can raise this feedback with them and encourage them to prioritise this for future enhancements.