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SM

Steve M.

Mid-Market (51-1000 emp.)

9/17/2024

"Flexibility and Expandability is the key to delivering to our business/regulatory requirements"

5/5

What do you like best about Protecht?

The ability to customise the user experience to align with our business needs and then provide key insights through analytics. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

More a want than a dislike - User interface needs modernising Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

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We appreciate your feedback about the user interface and are continuously working to improve and modernise it to better meet your needs.

SG

Stephanie G.

Ms

Banking

Mid-Market (51-1000 emp.)

8/30/2024

"No more spreadsheets!"

5/5

What do you like best about Protecht?

The Dashboards, there are predesigned dashboards and we can create our own. easy to use for reporting. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

That I can assign risks, KRIs, policy reviews to the owners and not have to use the email and or spreadsheet to do bulk of the Risk activities. Review collected by and hosted on G2.com.

Response from John Band of Protecht

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It's great to hear that Protecht is helping you with analytics and providing guidance and training to improve in this area. We appreciate your support and will continue to enhance our offerings.

IH

Ian H.

Mid-Market (51-1000 emp.)

8/25/2024

"A great risk and compliance tool"

5/5

What do you like best about Protecht?

Protecht is so easy to customise and amend. It is awesome to be able to change register fields on the fly. It links risks, controls and obligations in a simple and easy to use format. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Creating dsashboards is a bit tricky, its a steep learning curve. Small amends are reasonably simple but you need some programming skills to do more than that. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

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Thank you for sharing your feedback. We are thrilled to hear that you find our tool easy to customise and you enjoy the seamless integration of risks, controls, and obligations.

We understand your concerns about creating dashboards and the learning curve involved. We appreciate your feedback and will work on providing more resources to simplify this process for our users. Please feel free to reach out to your Account Manager who will guide you to some resources that will help.

TA

Tim A.

Enterprise (> 1000 emp.)

4/3/2024

"Intuitive, good value and feature rich GRC system"

4.5/5

What do you like best about Protecht?

Small, knowledgeable team. Highly responsive and eager to help. Flexible in approach and keen to understand the client business and needs. Very rapid speed of implementation and intuitive for end users. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Very little. Out of the box integration with other systems is not as easy as it could be, but this is understood to be on the product roadmap. A limited number of features are 'hard coded' and unable to be changed. Review collected by and hosted on G2.com.

What problems is Protecht solving and how is that benefiting you?

- Has enabled the digitisation of non-financial risk management activities across the organsation

- Is driving an acceleration and uplift in risk data quality

- Is enabling data-driven, quantitative risk insights to be generated for management reporting

- Is driving greater transparency and supporting more active management oversight Review collected by and hosted on G2.com.

Response from John Band of Protecht

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Thank you for your positive feedback on our team and the speed of implementation. We understand the importance of seamless integration and customizable features, and we are actively working on enhancing these aspects in our product roadmap.

TB

Tonia B.

Mid-Market (51-1000 emp.)

7/14/2024

"Good Service, Easy to use Product"

4/5

What do you like best about Protecht?

The support offered by the team and the informational webinars offered on the products available. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Can be a little frustrating and restrictive if Javascript is not known. Review collected by and hosted on G2.com.

Response from Megan Connell of Protecht

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Thank you for your feedback - it's great to hear that you find our support and informational webinars helpful! We are pleased to hear that Protecht is assisting you in risk assessment, management, and compliance. We understand the importance of user-friendly features and will take your comments into consideration for future updates.

AB

Anna B.

Chief Risk Officer

Mid-Market (51-1000 emp.)

6/14/2024

"Customisable and fit for purpose"

4.5/5

What do you like best about Protecht?

The ability to opt for either off the shelf end to end registers, or build your own to truly customise to individual needs. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Getting to a point where we are really happy with the analytics has taken some time, mainly because we have chosen to customise the bulk of our registers. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

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Thank you for sharing your feedback! It's great to hear that you appreciate Protecht's customisation options. We understand that fine-tuning the analytics can take time, especially with extensive customisation. If you need any assistance or have specific areas you'd like to improve, please don't hesitate to reach out to your CSM.

JN

John N.

Mid-Market (51-1000 emp.)

11/12/2023

"Excellent helpdesk support and very knowledgeable analysts / advisors"

5/5

What do you like best about Protecht?

Customisation capability.

Ease of use.

They take ownership of their mistakes. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Some design features, i.e. you can't see the register ID number when you scroll down the page (you used to but it changed)

Specialists are scarce and under-resourced. Some times you have to wait for days to slot in a meeting.

Licencing pricing is not economically flexible to cater for different size and nature of organisations. It's either 'data entry' with VERY limited access and use and FULL USER with multiple access privileges, but nothing in between. There should be other mid-range layers of access.

For example, we have many users that could well fit uner the 'data entry' profile, but as soon as they need to approve something, for that feature alone they need to be given 'full user' access which cots $1,100 per licence. Review collected by and hosted on G2.com.

Response from Megan Connell of Protecht

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We're pleased to hear that you value our helpdesk support and knowledgeable analysts. Your feedback on the customisation capability and ease of use is greatly appreciated. We understand your concerns about the design features, scarcity of specialists, and licensing pricing. We are committed to improving our services and will consider your feedback for future enhancements.

TM

Thomas M.

Operational Risk Manager

Mid-Market (51-1000 emp.)

3/18/2024

"Good and easy to use"

4.5/5

What do you like best about Protecht?

Protecht is a user friendly risk system that both risk professionals and business stakeholders can learn quickly. Adaptable modules and helpful and professional staff that assist you along your risk journey. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

No real dislikes I would like the numbering system changed though Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

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Thank you for your feedback. We're thrilled to hear that you find Protecht user-friendly and our team helpful.

RH

Raj H.

Head of Risk & Assurance

Mid-Market (51-1000 emp.)

8/10/2023

"Protecht helps with Lotto NZ (Risk & Assurance) capability building approach"

4/5

What do you like best about Protecht?

Risk & Assurance team raised good awareness of risk evidenced by the uplift in risk interactions and proactive usage of our new ‘Protecht’ Risk Management System . As a result, Lotto NZ, is now on the verge of moving to a more mature and embedded risk culture. The approach we have actively helped lead is to essentially put the core risk and compliance aspects into the DNA of our organisation, so people just do it without thinking of it as an additional process – i.e. avoid risk thinking as an afterthought. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

As with any vendor sourced products there are natural limitations with development and functionality. So one of the constraints is the need to engage with Protecht to make the more significant changes to features and functionality which are unique to our needs. Review collected by and hosted on G2.com.

What problems is Protecht solving and how is that benefiting you?

Protecht is helping us integrate our GRC system with our Risk framework. In terms of then ‘right-sizing’, what we found really useful was to employ a method which would help all team members engage in this process and to obtain buy-in, maintain full transparency of what we were aiming to achieve ie. balancing our finite risk resource supply to the increasing business demand for risk services - Protecht made this process a lot easier to manage by increasing visibility and useability of risk management day-to-day. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

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Hi Raj - Thank you for taking the time to review Protecht's ERM platform. It's great to hear we were able to assist in moving you to a more mature and embedded risk culture. We really appreciate you sharing your experience with others and value you as a customer.

SM

Serena M.

Mid-Market (51-1000 emp.)

4/10/2024

"Protecht assists with centralising risk management"

4.5/5

What do you like best about Protecht?

Protecht support staff are very approachable and helpful! Protecht is also very easy to use and capture insights. Review collected by and hosted on G2.com.

What do you dislike about Protecht?

Sometimes the customisability is a bit limited for example if you want to create a complex workflow. Review collected by and hosted on G2.com.

Response from Patrick McDonnell of Protecht

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Thank you for your positive feedback about our support team, we will be sure to pass on the feedback. We understand your concerns about customisability and are continuously working to enhance our platform to better meet the needs of our users.