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ProsperStack Reviews & Product Details

AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ProsperStack?

We are seeing a strong ROI, but for me ProsperStack is a great partner. Here are three examples:

1. Mike, Tony and Graham were very responsive during implementation when we had questions so that we could get setup as quickly as possible

2. We met weekly to review the data as we were launching new cancellation flows to leverage ProsperStack’s deep knowledge to make sure we were optimizing our flows based on best practices

3. The ProsperStack team listens to our needs and even built some reports we were looking for into the product Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

Everything worked as expected. I have no complaints! Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

The two main problems ProsperStack is solving are:

1. Why are customers cancelling?

2. How do we prevent churn?

Through ProsperStack, we are able to run experiments to optimize our cancellation flows based on why customers are cancelling. The benefits we are seeing are better retention and reduced churn. Review collected by and hosted on G2.com.

ProsperStack Overview

What is ProsperStack?

We make it easy for subscription-based brands to prosper by automating and enhancing the customer acquisition and retention experiences. When it comes to revenue growth, having a high churn rate is like filling a leaky bucket. Stop wasting time and money on patches. Upgrade your bucket with ProsperStack: The drop-in cancellation flow that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned.

ProsperStack Details
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Product Description

ProsperStack is the drop-in cancellation form that helps you understand why subscribers leave, so you can make informed product, pricing and remarketing decisions.


Seller Details
HQ Location
Minneapolis, MN
Twitter
@ProsperStack
488 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Description

It takes a team of experts to build the perfect solution to your subscriber churn. Luckily, we've got expertise in every area of the subscription economy. We make it easy for subscription-based brands to prosper by automating and enhancing the customer acquisition and retention experiences.


Tony S.
TS
Overview Provided by:

Recent ProsperStack Reviews

Michael C.
MC
Michael C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent tool for reducing churn and obtaining client feedback."
Ease of use and navigability is great. Easy to set up and integrates with other tools. Provides detailed reports and plenty of options for deflecti...
JD
Joni D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Important for any e-commerce subscription business"
ProsperStack was an important platform for intercepting the customer upon canceling a subscripton to provide an offer or get more information abou...
Zach K.
ZK
Zach K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Intuitive, user friendly, and a team that cares!"
Super easy to implement and start using. I like the ability to customize the steps my customers go through based on the segments I put them in. Eve...
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ProsperStack Media

ProsperStack Demo - Flow Editor
Editing each of your cancellation flows
ProsperStack Demo - Offer Segmentation
Example logic showing when each offer type is shown to a customer
ProsperStack Demo - Exit Survey Data
Example data collected from exit surveys
ProsperStack Demo - Revenue Data
Example report showing revenue deflected and saved
ProsperStack Demo - Example Session Data
Example report showing results of sessions
ProsperStack Demo - Value reinforcement
Example offering value to a customer without a discount offer
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Have you used ProsperStack before?
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10 out of 11 Total Reviews for ProsperStack

5.0 out of 5
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ProsperStack Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for ProsperStackQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ProsperStack?

ProsperStack was an important platform for intercepting the customer upon canceling a subscripton to provide an offer or get more information about the customer - both of these metrics are incredibly important for Beli as a subscription based ecommerce company. We saw retained revenue and a positive impact on the LTV of our customer. We found the dashboard is easy to use and is great at showing the impact the feature has on our revenue and retention. They also have an amazing onboarding and success team that worked with us to create and test strategies to get the most out of the feature. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

I didn't find any downsides to ProperStack Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

Helping to retain customers and increase revenue and LTV Review collected by and hosted on G2.com.

Toby C.
TC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ProsperStack?

The team behind ProsperStack is amazing. They are incredibly helpful, responsive and take product enhancement ideas to heart. They work hard to create a product that is easy to use, and makes a measurable impact on our business. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

At the risk of sounding overly enthusiastic, I don't dislike anything about this product. When I run into issues with how I want something set up, I reach out to the team and they're quick to respond, and even quicker to help me find a workaround or implement a solution. They regularly release new enhancements and features and I have encountered very few bugs with the system, even as a regular user. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

We use ProsperStack to help us manage subscription cancellations, collect user feedback and make an attempt to retain customers who are looking to cancel online. Review collected by and hosted on G2.com.

Rachel R.
RR
Success Coach
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ProsperStack?

P-Stack was easy to set up and integrate with other systems we use. Our onboarding buddy Mike Gallagher made sure we maximized our use of the platform, provided guidance on optimizing flows and continues to guide us on best practices. Support is top-notch! ⭐️ Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

I'm looking forward to reporting function iterations. Specifically, a dashboard view of Lost and Saved MRR, month over month. Not necessarily a dislike (because I can export and calculate that info), but future dashboards will help create efficiencies for how we use and report out on metrics. 😉 Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

P-Stack helps us solve churn. We use it to deflect or recapture canceling customers through offers or additional savings. We also use it measure feedback trends. Review collected by and hosted on G2.com.

Haris .
H
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about ProsperStack?

ProsperStack has helped us retain over 20% of our users who were planning to cancel. We are very impressed with the effectiveness of their tool and the level of support provided by their team. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

There is no downside to using ProsperStack. The offer a great solution for reducing churn. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

ProsperStack helped us get a better understanding of why users are leaving. Now we know why our customers want to leave and we can offer them unique incentives to stay. Review collected by and hosted on G2.com.

CT
Program Manager
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ProsperStack?

User-friendly and intuitive when setting up flows, offers, and navigating through the results. The customizability allows our company to pinpoint the reason customers are churning as well as determine the most effective offer through the A/B test feature.

My company is an early adopter of Prosperstack and the team has always been excellent. Super patient when we come to them with questions and highly responsive when we run into any issues or request additional features. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

Would like to be able to build more custom reports. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

Mitigating unmanaged customer churn through collecting data on churn reason to pinpoint and fix issues we may have been unaware of and determining the most effective offer for customers to save ARR that might have otherwise been lost. Review collected by and hosted on G2.com.

Zach K.
ZK
Customer Success Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
(Original )Information
What do you like best about ProsperStack?

Super easy to implement and start using. I like the ability to customize the steps my customers go through based on the segments I put them in. Everyone I've spoken with is knowledgeable and invested in the product. Keep it up! Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

Nothing worth noting at this point. As I mentioned, the team has been very responsive, so any minor setbacks are quickly addressed. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

Helps to prevent customer churn and gain valuable feedback Review collected by and hosted on G2.com.

Michael C.
MC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about ProsperStack?

Ease of use and navigability is great. Easy to set up and integrates with other tools. Provides detailed reports and plenty of options for deflecting churn. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

Like with any product there can be improvements, but overall it is a great tool. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

Helps us reduce churn and compile actionable feedback from clients. Review collected by and hosted on G2.com.

Justin M.
JM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ProsperStack?

Prosperstack has been easy to set up, and their Support has always been great about explaining things to us. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

It's fairly plain at this point, but I know that they're growing and adding more stuff each day. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

ProsperStack has been helping us get more insight as to why people cancel our software and gives us options to save our users. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ProsperStack?

- Integration was fast and easy

- Configuring cancelation flows and offers can be done in minutes

- Positive ROI within a month and improving over time

- Teaches us a lot about churn trends and drivers

- Company leaders are super accessible and responsive Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

All the important stuff works! Excited for more reporting options – we still do some data crunching in Excel and would love to keep it all within the ProsperStack interface. Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

- Monitoring churn trends

- Discovering reasons for churn

- Deflecting cancelations with custom messages

- Saving cancelations with custom discounts and other offers Review collected by and hosted on G2.com.

Timothy R.
TR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ProsperStack?

Very easy to setup and the platform feature rich. I look at several competitors and ProsperStack had all the functionality you'd want but at an affordable price.

The team is also very responsive and pushes out new features regularly. Review collected by and hosted on G2.com.

What do you dislike about ProsperStack?

There were no obvious downsides in either the evaluation or implementation phase. Everything works as expected. No complaints Review collected by and hosted on G2.com.

What problems is ProsperStack solving and how is that benefiting you?

We wanted to reduce cancellations, educate customers, and gather insights about our canceling users. And provide unique cancellation experiences based on customer segments. Review collected by and hosted on G2.com.