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5. [ProSpend](https://www.g2.com/products/prospend-g2/reviews)
6. [ProSpend Claims vs Evidence](https://www.g2.com/products/prospend-g2/claims-vs-evidence)

# ProSpend Claims vs Evidence

This page compares marketing claims that ProSpend makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted.

Last updated Oct 5, 2026

## Claim: “Standard support from an Australian-based team is included, along with training resources and customer success guidance.”

Mixed support from reviews.

Reviewers are split on the support experience, with some describing helpful and responsive assistance while others report difficult access and slow responses. The reviews do not meaningfully address the inclusion of training resources or customer success guidance.

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“The support team has also been helpful whenever we’ve had questions.”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-13413404)
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“Another standout feature is the excellent support from the Help Desk, as they respond quickly and are always helpful when assistance is needed.”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-13233055)
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“I have found it difficult to get much support from our account manager, since ProSpend is based in Australia and we are in the UK when I have tried to set up calls it has meant I have to be join at 5am my time to talk to someone.”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-13443295)
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“We have submitted multiple tickets, but responses often take more than 24 hours, and sometimes even weeks.”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-11956348)

Source: [https://prospend.com/pricing-calculator](https://prospend.com/pricing-calculator)

## Claim: “Most organisations go live in 4–10 weeks depending on entities, workflows and ERP integrations.”

Supported by reviews.

Relevant reviewers generally describe implementation and setup as easy, though the reviews do not establish the specific 4–10 week timeframe or the stated dependency on entities, workflows, and ERP integrations.

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“Easy to implement, good tech tem, and the licence model is just amazing”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-13676225)
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“Additionally, setting it up was very easy, which helped us get started smoothly.”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-13518410)
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“Prospend was easy to implement. The team was very supportive.”

[Read Full Review](https://www.g2.com/products/prospend-g2/reviews/prospend-review-13224178)

Source: [https://prospend.com/pricing-calculator](https://prospend.com/pricing-calculator)