Eric S.
ES
Eric S.
Fulfillment Manager
Mid-Market (51-1000 emp.)
"Experience is getting better with age."
3/5
What do you like best about ProShip?

The ability to customize to fit our needs. The use of Business Rules is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about ProShip?

Customer service responses could be better. Tickets sometimes stay open too long. Documentation of previous work done is difficult to find. Review collected by and hosted on G2.com.

Response from Taylor Pawelka of ProShip
Edit edit

We appreciate your positive feedback on the ability to customize ProShip to fit your needs and the use of Business Rules. We apologize for any difficulties you've experienced with customer service responses and open tickets, Eric. We are committed to improving in these areas and appreciate your patience.

SB
Stephen B.
Enterprise (> 1000 emp.)
"Best Value in the Industry"
4/5
What do you like best about ProShip?

Response times...the on premise nature of their service is far faster than any API service and this translates into faster response times at the printer and less latency/lost labor.

The cost structure scales exceptionally well. For a large shipper like us, this translates into 6 figure savings annually relative to any Saas solution. Review collected by and hosted on G2.com.

What do you dislike about ProShip?

They can be slow to respond to carrier expansion requests. Review collected by and hosted on G2.com.

Response from Taylor Pawelka of ProShip
Edit edit

We're delighted to hear that ProShip has been able to provide you with the scalability and speed you need for your shipping operations. We value your feedback about carrier expansion requests and will work to improve our response times in that area. Thank you for choosing ProShip as your shipping solution!

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Multi shipper user with various carriers"
4/5
What do you like best about ProShip?

Easy enough to modify rate shop groups and make changes to shippers. Review collected by and hosted on G2.com.

What do you dislike about ProShip?

Rate shopping can be slow depending on the carrier and engine type. Review collected by and hosted on G2.com.

Response from Taylor Pawelka of ProShip
Edit edit

It's great to hear that ProShip is helping you access multiple carrier options while ensuring compliance with rates and labels. We appreciate your business! I'm curious to understand your comment on slow rating as we don't hear this often. Please reach out to your strategic account manager, so we can learn more!

Verified User in Education Management
AE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Not Designed for much complexity"
0/5
What do you like best about ProShip?

They tried to create a solution that makes it easy for end users to create shipping labels and compare costs to send packages from their desktop. Review collected by and hosted on G2.com.

What do you dislike about ProShip?

If you have a lot of cost centers, they do not have the capacity to manage the complexity. Review collected by and hosted on G2.com.

Response from Taylor Pawelka of ProShip
Edit edit

Thank you for sharing your honest feedback on ProShip. I'm concerned to hear that you have been experiencing issues with capacity and complexity, as that is what ProShip does best. Please reach out to your Strategic Account Manager so we can address this issue and improve.

Jason K.
JK
Jason K.
Fulfillment Manager
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"A struggle the entire time"
0.5/5
What do you like best about ProShip?

It can be customized, the software can usually accomplish any task needed. Review collected by and hosted on G2.com.

What do you dislike about ProShip?

Their customer service is horrible. They refuse to think creatively or pro-actively and expect exact direction from their clients, even if the person they are working for dose not have enough technical knowledge to direct them. They are also very slow to respond and accomplish tasks. And their internal documentation and communication is non-existent. If a ticket is re-opened or another one is started that relates to a previous issue, I had to spend a lot of time explaining to the new technician what the previous one did. Review collected by and hosted on G2.com.