Our development and integration process went smoothly, making for a collaborative experience. After installation, the system was seamless for our operators and straightforward to monitor. We also created some custom features, which have enabled us to achieve additional savings. Review collected by and hosted on G2.com.

The customer support definitely has room for improvement. Review collected by and hosted on G2.com.

The flexibility of the system is what benefits us the most. The ability to customize shipping — not just by carrier and service level, but also by client, weight, and zone — is incredibly powerful. It allows us to fine-tune our logistics to meet diverse needs with precision. Additionally, the support that we receive at the engineering level is solid when it comes to adding additional functionality to the system. Some of this is custom to BDA yet, ProShip is able to accommodate most requests and roll out quickly. Review collected by and hosted on G2.com.

Support documentation in some instances is difficult to navigate. Very minor though. Review collected by and hosted on G2.com.

Prior to ProShip, we would hire a 3rd party small parcel specialists to review our carrier agreements before signing. We spent time and money making sure we weren't being hit with hidden fees and surcharges. When we went to a multi-carrier solution, the contracts wrote themselves. ProShip determines the least expensive shipping option which forces the carriers to become more competitive with their discounts. If rates increase or service levels are dropped without notice, we identify the changes in real-time. More often than not, the carriers will come calling us to rewrite the agreement to ensure we continue to use their services. As we continue to add carriers, we are seeing the cost savings impact our bottom line. Review collected by and hosted on G2.com.

We have no issues with ProShip at this time. Review collected by and hosted on G2.com.

The product is very extensible and customizable to fit constantly changing demands. The development talent and organizational understanding within this space far outshines in actual "delivery" anything we've seen "promised" by their competitors. When we ask, they don't just listen, but ask clarifying questions to understand the scope of our vision, come alongside us and partner their expertise to get us "what we need, not just "what we initially asked" about. There is accountability rarely seen from "vendors" these days, which is why I consider them a "partner". They are willing to take ownership and share ownership of challenges that inevitably come up in today's rapidly changing market, and work together on getting to the goal line (rather than wasting time playing the blame game). Review collected by and hosted on G2.com.

Their documentation can admittedly be very technical and not friendly to non-nerds, but they do back that up with support and integrations teams that will help you "get there". Review collected by and hosted on G2.com.

Partner integrations, proven value over time, high customer retention and satisfaction, continuous improvement, strong team with low attrition, focus on security and compliance. Review collected by and hosted on G2.com.

Built-in reporting and analytics tools are limited, but partner integrations overcome this limitation. Review collected by and hosted on G2.com.

ProShip has provided seamless service, I don’t have to worry about too much on FedEx, UPS, or other carriers. ProShip will manage well on the latest version update. Review collected by and hosted on G2.com.

Overall it’s good, because I rarely need to contact with ProShip. Sometimes, I tried to connect with ProShip professionals, it takes a while to find a right person. Well, it happened only 1-2 times, it’s okay. Review collected by and hosted on G2.com.

Automated label printing, multi-carrier rating and selection, integration with other tools such as SAP. Review collected by and hosted on G2.com.

Can involve a significant amount of customization and coding to work perfectly. Review collected by and hosted on G2.com.

Strong multi-carrier support on par with all other providers on the market if not better, advanced automation and customization through batching, shipping rule configuration and rate shopping. Branded shipping label function is really great. Review collected by and hosted on G2.com.

ProShip tends to be on the higher cost end versus other providers. Customer service is also a little slow to address issues when they crop up. Review collected by and hosted on G2.com.

The customization for the products and ease of use for all employees. The shipping software makes it easy to process shipments, ProShip office is used for all employees to review shipments, quoting, and logistics reporting. Review collected by and hosted on G2.com.

Only issue we've had is during busy season reporting has to be smaller file sizes to download otherwise it takes longer periods. (This was fixed with a longer delay in the timeout period) Review collected by and hosted on G2.com.

The ability to quickly and easily work with multiple carriers and optimize our ROI by using advanced features such as rate shopping has helped us grow while staying nimble.

Proship's customer support has come a long way since we first started working with them. They are extremely responsive and able to quickly jump in and solve any problem we throw at them. Review collected by and hosted on G2.com.

Lead time on resources can be long. As an organization that likes to move rather quickly , having to wait over a month for available resources can really slow us down. Review collected by and hosted on G2.com.