--- title: ProShip Reviews meta\_title: 'ProShip Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how ProShip works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- ### ProShip Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **real-time carrier comparison** feature, enhancing shipping efficiency and reducing hidden costs significantly. [(4 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103378&qs=pros-and-cons#reviews) Users value the **customization features** of ProShip, enhancing efficiency and ensuring tailored solutions for evolving needs. [(4 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103053&qs=pros-and-cons#reviews) Users highlight the **exceptional service quality** of ProShip, noting reliable support and strong responsiveness to needs. [(4 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103148&qs=pros-and-cons#reviews) Users appreciate the **strong customer support** of ProShip, highlighting prompt responses and proactive communication during issues. [(3 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2224846&qs=pros-and-cons#reviews) Users find ProShip **easy to use** , enabling smooth operations and fast parcel shipment processes. [(3 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2309428&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** , highlighting slow resolutions and limited communication with the support team. [(4 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103350&qs=pros-and-cons#reviews) Users find the **complexity of support and system customization** to greatly hinder their efficiency and satisfaction. [(3 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2224862&qs=pros-and-cons#reviews) Users find **reporting challenging** in ProShip due to limited built-in tools, relying on integrations for better analytics. [(2 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2124668&qs=pros-and-cons#reviews) Users find the ProShip solution **expensive** due to costly upgrades and significant manual input requirements. [(1 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103172&qs=pros-and-cons#reviews) Users express concern over the **lack of automation** in ProShip, leading to increased manual input and delayed upgrades. [(1 mentions)](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103361&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ProShip ##### 1. Carrier Options Users value the **real-time carrier comparison** feature, enhancing shipping efficiency and reducing hidden costs significantly. [ See 4 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103378&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner S.") TS Tanner S. Enterprise (\> 1000 emp.) 4.5/5 "Real-Time Carrier Comparison Makes Shipping a Breeze" What do you like about ProShip? I really like the ability to compare all of our carriers and services against each other in real time. It is easy to use from the end user perspective ![Justine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justine J.") JJ Justine J. Enterprise (\> 1000 emp.) 3.0/5 "Enterprise grade parcel shipping platform" What do you like about ProShip? Proship offers multi-carrier shipping flexibility, providing companies with a wide range of parcel carriers to integrate with. The system is stable an ##### 2. Customization Features Users value the **customization features** of ProShip, enhancing efficiency and ensuring tailored solutions for evolving needs. [ See 4 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103053&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Integration and Custom Features Boost Efficiency" What do you like about ProShip? Our development and integration process went smoothly, making for a collaborative experience. After installation, the system was seamless for our oper ![Steve C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve C.") SC Steve C. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Enterprise Parcel Shipping Platform" What do you like about ProShip? ProShip is extremely scalable and allows for seamless integration to other supply chain systems. The support is very strong and can be configured for ##### 3. Service Quality Users highlight the **exceptional service quality** of ProShip, noting reliable support and strong responsiveness to needs. [ See 4 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103148&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Top-Tier Product Backed by Exceptional Support" What do you like about ProShip? We have been using ProShip for an extended period, and it has significantly improved our shipping operations. The platform enables us to manage all sh ![Steve C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve C.") SC Steve C. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Enterprise Parcel Shipping Platform" What do you like about ProShip? ProShip is extremely scalable and allows for seamless integration to other supply chain systems. The support is very strong and can be configured for ##### 4. Customer Support Users appreciate the **strong customer support** of ProShip, highlighting prompt responses and proactive communication during issues. [ See 3 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2224846&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner S.") TS Tanner S. Enterprise (\> 1000 emp.) 4.5/5 "Real-Time Carrier Comparison Makes Shipping a Breeze" What do you like about ProShip? I really like the ability to compare all of our carriers and services against each other in real time. It is easy to use from the end user perspective ![Steve C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve C.") SC Steve C. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Enterprise Parcel Shipping Platform" What do you like about ProShip? ProShip is extremely scalable and allows for seamless integration to other supply chain systems. The support is very strong and can be configured for ##### 5. Ease of Use Users find ProShip **easy to use** , enabling smooth operations and fast parcel shipment processes. [ See 3 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2309428&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner S.") TS Tanner S. Enterprise (\> 1000 emp.) 4.5/5 "Real-Time Carrier Comparison Makes Shipping a Breeze" What do you like about ProShip? I really like the ability to compare all of our carriers and services against each other in real time. It is easy to use from the end user perspective ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Integration and Custom Features Boost Efficiency" What do you like about ProShip? Our development and integration process went smoothly, making for a collaborative experience. After installation, the system was seamless for our oper ### 5 Cons or Disadvantages of ProShip ##### 1. Poor Customer Support Users express frustration with the **poor customer support** , highlighting slow resolutions and limited communication with the support team. [ See 4 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103350&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Integration and Custom Features Boost Efficiency" What do you dislike about ProShip? The customer support definitely has room for improvement. CR Cynthia R. Small-Business (50 or fewer emp.) 2.0/5 "Makes our work easier on large number of shipments but poor suppport" What do you dislike about ProShip? - Support, we have some customization developed by the engineering team on a project, but support for these developments is very poor - Not a good kn ##### 2. Complexity Users find the **complexity of support and system customization** to greatly hinder their efficiency and satisfaction. [ See 3 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2224862&qs=pros-and-cons#reviews) See Related User Reviews CR Cynthia R. Small-Business (50 or fewer emp.) 2.0/5 "Makes our work easier on large number of shipments but poor suppport" What do you dislike about ProShip? - Support, we have some customization developed by the engineering team on a project, but support for these developments is very poor - Not a good kn ![Justine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justine J.") JJ Justine J. Enterprise (\> 1000 emp.) 3.0/5 "Enterprise grade parcel shipping platform" What do you dislike about ProShip? There haven't been any new features or innovations released on an annual basis. As carriers continue to introduce more complexity into their contractu ##### 3. Poor Reporting Users find **reporting challenging** in ProShip due to limited built-in tools, relying on integrations for better analytics. [ See 2 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=2124668&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner S.") TS Tanner S. Enterprise (\> 1000 emp.) 4.5/5 "Real-Time Carrier Comparison Makes Shipping a Breeze" What do you dislike about ProShip? Reporting is hard to do out of ProShip directly. ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Mid-Market (51-1000 emp.) 5.0/5 "ProShip solves multi-carrier complexity for shippers." What do you dislike about ProShip? Built-in reporting and analytics tools are limited, but partner integrations overcome this limitation. ##### 4. Expensive Users find the ProShip solution **expensive** due to costly upgrades and significant manual input requirements. [ See 1 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103172&qs=pros-and-cons#reviews) See Related User Reviews ![Justine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justine J.") JJ Justine J. Enterprise (\> 1000 emp.) 3.0/5 "Enterprise grade parcel shipping platform" What do you dislike about ProShip? There haven't been any new features or innovations released on an annual basis. As carriers continue to introduce more complexity into their contractu ##### 5. Lack of Automation Users express concern over the **lack of automation** in ProShip, leading to increased manual input and delayed upgrades. [ See 1 mentions ](https://www.g2.com/products/proship/reviews?filters%5Bsentiment_snippet%5D=1103361&qs=pros-and-cons#reviews) See Related User Reviews ![Justine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justine J.") JJ Justine J. Enterprise (\> 1000 emp.) 3.0/5 "Enterprise grade parcel shipping platform" What do you dislike about ProShip? There haven't been any new features or innovations released on an annual basis. As carriers continue to introduce more complexity into their contractu ![Eric S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric S.") ES Eric S. Fulfillment Manager Mid-Market (51-1000 emp.) 3/27/2018 "Experience is getting better with age." 3/5 What do you like best about ProShip? The ability to customize to fit our needs. The use of Business Rules is very beneficial. Review collected by and hosted on G2.com. What do you dislike about ProShip? Customer service responses could be better. Tickets sometimes stay open too long. Documentation of previous work done is difficult to find. Review collected by and hosted on G2.com. What problems is ProShip solving and how is that benefiting you? Rate shopping is a major benefit that we are looking into using more. Review collected by and hosted on G2.com. Show More Response from Taylor Pawelka of ProShip [Editedit](https://www.g2.com/survey_responses/proship-review-656843/official_response/edit) We appreciate your positive feedback on the ability to customize ProShip to fit your needs and the use of Business Rules. We apologize for any difficulties you've experienced with customer service responses and open tickets, Eric. We are committed to improving in these areas and appreciate your patience. 9/12/2023 Current UserValidated ReviewerSource: Organic SB Stephen B. Enterprise (\> 1000 emp.) 9/21/2023 "Best Value in the Industry" 4/5 What do you like best about ProShip? Response times...the on premise nature of their service is far faster than any API service and this translates into faster response times at the printer and less latency/lost labor. The cost structure scales exceptionally well. For a large shipper like us, this translates into 6 figure savings annually relative to any Saas solution. Review collected by and hosted on G2.com. What do you dislike about ProShip? They can be slow to respond to carrier expansion requests. Review collected by and hosted on G2.com. What problems is ProShip solving and how is that benefiting you? Scalability and speed. They are the best provider we've been able to find for our needs. Review collected by and hosted on G2.com. Show More Response from Taylor Pawelka of ProShip [Editedit](https://www.g2.com/survey_responses/proship-review-8645295/official_response/edit) We're delighted to hear that ProShip has been able to provide you with the scalability and speed you need for your shipping operations. We value your feedback about carrier expansion requests and will work to improve our response times in that area. Thank you for choosing ProShip as your shipping solution! Validated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 9/26/2023 "Multi shipper user with various carriers" 4/5 What do you like best about ProShip? Easy enough to modify rate shop groups and make changes to shippers. Review collected by and hosted on G2.com. What do you dislike about ProShip? Rate shopping can be slow depending on the carrier and engine type. Review collected by and hosted on G2.com. What problems is ProShip solving and how is that benefiting you? ProShip enables multiple carrier options while ensuring compliance with rates and labels. Review collected by and hosted on G2.com. Show More Response from Taylor Pawelka of ProShip [Editedit](https://www.g2.com/survey_responses/proship-review-8662882/official_response/edit) It's great to hear that ProShip is helping you access multiple carrier options while ensuring compliance with rates and labels. We appreciate your business! I'm curious to understand your comment on slow rating as we don't hear this often. Please reach out to your strategic account manager, so we can learn more! Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Enterprise (\> 1000 emp.) 1/10/2019 "Not Designed for much complexity" 0/5 What do you like best about ProShip? They tried to create a solution that makes it easy for end users to create shipping labels and compare costs to send packages from their desktop. Review collected by and hosted on G2.com. What do you dislike about ProShip? If you have a lot of cost centers, they do not have the capacity to manage the complexity. Review collected by and hosted on G2.com. Recommendations to others considering ProShip: If you have a . lot of cost centers, you may want to consider going another route. Review collected by and hosted on G2.com. What problems is ProShip solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Response from Taylor Pawelka of ProShip [Editedit](https://www.g2.com/survey_responses/proship-review-1536916/official_response/edit) Thank you for sharing your honest feedback on ProShip. I'm concerned to hear that you have been experiencing issues with capacity and complexity, as that is what ProShip does best. Please reach out to your Strategic Account Manager so we can address this issue and improve. Validated ReviewerIncentivizedSource: G2 invite ![Jason K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason K.") JK Jason K. Fulfillment Manager Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/19/2017 "A struggle the entire time" 0.5/5 What do you like best about ProShip? It can be customized, the software can usually accomplish any task needed. Review collected by and hosted on G2.com. What do you dislike about ProShip? Their customer service is horrible. They refuse to think creatively or pro-actively and expect exact direction from their clients, even if the person they are working for dose not have enough technical knowledge to direct them. They are also very slow to respond and accomplish tasks. And their internal documentation and communication is non-existent. If a ticket is re-opened or another one is started that relates to a previous issue, I had to spend a lot of time explaining to the new technician what the previous one did. Review collected by and hosted on G2.com. Recommendations to others considering ProShip: Have someone on staff that also understands the software so they can direct the programming and customization requests. Review collected by and hosted on G2.com. What problems is ProShip solving and how is that benefiting you? Shipping conference and training materials for associations world wide, both in fulfillment and srop ships. Review collected by and hosted on G2.com. 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