--- title: ProProfs Chat Reviews meta_title: 'ProProfs Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ProProfs Chat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ProProfs Chat Reviews **Vendor:** ProProfs **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ProProfs Chat ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not. ## ProProfs Chat Reviews ### 1. Great Pocket-Friendly Chat Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about ProProfs Chat?** Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator. **What do you dislike about ProProfs Chat?** The speed seems to be a problem with the software that sometimes delays our response time. **Recommendations to others considering ProProfs Chat:** If you are looking for a pocket-friendly option that helps you chat with your customers in real-time and helps you assess the performance of the support agents, then this is the tool for you. **What problems is ProProfs Chat solving and how is that benefiting you?** Earlier we were using a live chat software however it wasn’t as pocket-friendly as this one. What’s more, we finally understood which operator is able to provide a delightful customer experience to our visitors. Also, the real-time support to our customers is turning a boon for our brand reputation. ### 2. Great Online Chat Software at Pocket-Friendly Price Range **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about ProProfs Chat?** For me it’s got to be the insightful reports I get for all my support agents. **What do you dislike about ProProfs Chat?** Nothing yet that hampers the experience for my agents or website visitors. **Recommendations to others considering ProProfs Chat:** Great product and the price is pretty cheap for the amount of features and settings they have to offer. Would definitely recommend it to all. **What problems is ProProfs Chat solving and how is that benefiting you?** Getting more leads if anything. We’ve seen a hike in our sales number. Definitely something we all look forward to. ### 3. Excellent live chat option for Startups **Rating:** 4.0/5.0 stars **Reviewed by:** Vineet G. | Digital Marketing Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2017 **What do you like best about ProProfs Chat?** Personally, I like their clutter-free interface and those beautiful templates. We are currently using ProProfs chat for 3 operators and are quite satisfied with the customization features. Plus, it never gets sluggish on mobile devices, unlike others do. **What do you dislike about ProProfs Chat?** I don’t dislike the product as such, but I have a recommendation. Since I am using a professional plan for 3 operators, would appreciate if they include some pro features from the flagship plan in my current plan. That would be amazing. **What problems is ProProfs Chat solving and how is that benefiting you?** I would say customer support costs. Our support costs have reduced to half after using ProProfs live chat as we no longer have to rely on phone support. We have handed out mobile devices to our operators, so they can offer support 24/7. ## ProProfs Chat Discussions - [What is ProProfs Chat used for?](https://www.g2.com/discussions/what-is-proprofs-chat-used-for) - [View ProProfs Chat pricing details and edition comparison](https://www.g2.com/products/proprofs-proprofs-chat/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A04%3A57+-0500&secure%5Bsession_id%5D=72c8ccfb-2beb-4356-9e3f-72d4c90f803d&secure%5Btoken%5D=06cccabc2803e0091243911354c736c837cf2ff00009a95d95841dc24a640c39&format=llm_user) ## ProProfs Chat Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top ProProfs Chat Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)