Flexibility and stability. Built in interface with Outlook Review collected by and hosted on G2.com.

West cost support hours. We have to wait until 9:30 AM our time when our users are working at 7:30.

When you create a new user it can take HOURS before they get the password...sometimes DAYS unless you re-request.. Review collected by and hosted on G2.com.

Using Outlook as a foundation, linking emails and tracking opportunities is simple. Review collected by and hosted on G2.com.

Search field - When searching a company or contact, a spelling error or partial name will not display the desired entry and has caused some double entries. Review collected by and hosted on G2.com.

It keeps me organized and the training is seamless Review collected by and hosted on G2.com.

It doesn't have artificial intelegence that would tell me what to do Review collected by and hosted on G2.com.

Friendly and patient always available to help Review collected by and hosted on G2.com.

Nothing, everything has gone very smoothly there was a little delay with getting my Midwest on. Review collected by and hosted on G2.com.

Customer service and that it works inside outlook Review collected by and hosted on G2.com.

A little cumbersome sometimes. Hard to remember unless you are using the same feature all the time Review collected by and hosted on G2.com.

Very satisfied with Prophet 7, & works great with Outlook 2015. Integrates very smoothly. Review collected by and hosted on G2.com.

All good with Prophet, now if only Outlook could run as smoothly. Review collected by and hosted on G2.com.

The support and knowledge center. I like the layout of the website with the use of the FAQs, and the access to cases on-line and the support. I am happy that I can talk to someone in the US. Furthermore, the attention of detail with their integration of Outlook and workflow provides the access to information I need when dealing with clients and prospects anytime and anywhere. There is a flexibility there which I like because as my business grows, I can mold Prophet to fit my needs. Review collected by and hosted on G2.com.

I don't like the fact that the software does not install correctly the first time. Everything start with the first impression and the first thing, your software is flawed when running the installation packages. I also that you cannot toggle between the contact, company and opportunity manager on 1 screen. I have to open separate windows and ALT-TAB between managers. It is a little annoying at times. Also, why can't I share my custom views with others? If Prophet is supposed to help us collaborate, that would be one of the first I would want. Review collected by and hosted on G2.com.

The ability to customize sales reports and to pull and review funnel reports with sales reps. We also use Prophet as an Account Management tool and I am able to review activity with our Account Manager on all our existing base of clients to monitor contacts, distribution of newsletters, and new services sold. I'm also able to monitor and measure the churn rate of our base. Review collected by and hosted on G2.com.

We are very pleased with Prophet and do not have an area of dislike. Review collected by and hosted on G2.com.

I love that it is integrated with MS Outlook. It makes setting appointments, tasks and reminders simple to keep track of. If you sync your phone to your Outlook calendar, then you get all of them even while on the go. Review collected by and hosted on G2.com.

I wish there was a MOBILE app or the mobile website worked. It's a little frustrating that to have to fire up the laptop of the road to update something when we could just do it on our phones. Review collected by and hosted on G2.com.

Prophet is a powerful, full-featured CRM that integrates easily with Outlook. The ability to use add-ons to the main contact and calendar tool we are already depending upon made the decision very simple. I looked at probably eight to ten different CRMs before finally deciding upon Avidian's Prophet. The other key factors in their favor are: dollar-for-dollar the flexibility in managing the new business "opportunities" we are creating and tracking, as well as the back-end customer service needs, was better with Prophet than any other platform. Review collected by and hosted on G2.com.

The report creation and customization features are not all that friendly. Once you understand the steps, it gets easier, but it's the least user-friendly piece of their platform. Review collected by and hosted on G2.com.